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From the business
BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering tires, wheels, and vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what shopping on a budget is like.
Our mission is to become your preferred online shopping destination for wheels, tires, and vehicle accessories.
BB Wheels Reviews Summary
Overall, the company enjoys a strong reputation for its customer service and product quality, with many customers praising prompt communication and efficient order processing. The competitive pricing and variety of financing options further enhance customer satisfaction. However, some feedback highlights a need for clearer product descriptions, particularly regarding essential components like lug nuts. While the majority of experiences are positive, a few customers expressed a desire for additional services, such as tire mounting and balancing. The general sentiment reflects a commitment to customer care and reliability, positioning the company favorably in the market.
This summary is generated by AI, based on text from customer reviews
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I spoke with Nolan and had a very easy time getting everything together
Noah was exceptional! I made a few errors on my end on a Friday evening, called Monday morning and he resolved it right away! Even calling me back to double check and confirm fitment. Can't wait to install the new equipment!
Casey,
I am delighted to read that you enjoyed our service! Our goal is always to exceed our customers expectations, and it sounds like we did just that!
Thank you,
BB Wheels
Awesome to deal with.im not sure on delivery yet but I hope soon. I think 7 days is a little to long to wait though.
Leon,
Thank you for the review! Your feedback is much appreciated and helps our team improve.
Thank you,
BB Wheels
I "chatted" online with good results...questions were answered by "Nick". He didn't seem to be rushed and answered all questions. I later phoned and had good results although I can not recall the name of the person. He stated, when asked, "tires will be delivered 6-8 business days".
That was the Thursday afternoon before Memorial Day. I received the tires the Saturday before Memorial Day. That's not even 48 hours past our phone conversation. This may be the fastest delivery I have ever witnessed.
Michael,
Thank you so much for leaving such a lovely review! It was our absolute pleasure to assist you in bringing your custom design to life.
Thank you,
BB Wheels
Website is set up great, easy shopping experience. Waiting for my tires to show up. So far so good!
Paul,
We're happy to see that you had a 5-Star experience thanks for sharing.
Thank you,
BB Wheels
Ordering was easy...took my money fast... good price did not get the product yet but so far so good
Robert,
Amazing feedback. Thank you so much for giving us 5 stars!
Thank you,
BB Wheels
I had all my question's answered and found the order taker easy to talk too and understandable. I would buy from this company again. Many Thanks
John,
Thank you for the 5-star review! We’re here to serve you anytime.
Thank you,
BB Wheels
Easy order received tires in 3 days. Mounted and balanced. Love the Atturo tires 275/65/20 xt.
John,
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word!
Thank you,
BB Wheels
Great help in helping me know what would work with wheels and tires on a rather difficult vehicle.
JW,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
Thank you,
BB Wheels
Raveta,
Amazing feedback. Thank you so much for giving us 5 stars!
Thank you,
BB Wheels
I had a very good experience with you guys keep up the good work
Michael,
The team is thrilled to receive such a great rating, thank you.
Thank you,
BB Wheels
It is always fast easy and professional working with Bb Wheels! Keep up the good work!
Marcus,
Thank you for your review. We will share this with the store team to let them know how we are doing.
Thank you,
BB Wheels
I had a question, I called and they attended me very kindly, they helped me make the purchase. I recommend them 100%
Juan,
We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need!
Thank you,
BB Wheel
Garbage service don't buy from this company. We're sold out they did nothing to make it right after waiting almost a week and a half for them to ship. I had to call to question why they weren't sent yet. But as they put it they did me the favor of giving me a full refund. Gee thanks for a full refund. Basically ghosted me after realizing they screwed up said they called had no missed call only when I called again did they let me know then I realized I did get a email though. Would not recommend them for anything.
Alex,
Thank you for taking the time to leave a review. We’re sorry to hear that you’re not satisfied. If you’d like to discuss your experience further, please don’t hesitate to contact us.
Thank you,
BB Wheels
Well haven't received my order yet but I just ordered 2 days ago. But whe I called I believe his name was Andy he was very knowledgeable about the product an helped me make my decision. Very pleased with the customer service he gave me.
Alfredo,
Your kind words encourage us to continue doing our best to make sure every guest’s experience is a memorable one. Thanks again, and have a wonderful day.
Thank you,
BB Wheels
I thought it should not have cost me so so much to return tires especially if replaced them with another more expensive tire. I believe I paid around $500. For four tires and was charged a 25 % restocking fee plus the $77 for shipping.
Robert,
I’m sorry to hear that you had a bad experience. We always strive to improve our products and services, we’ll consider your customer feedback.
Thank you,
BB Wheels
Ordering process was straight forward and simple. I was able to find exactly what I was looking for will definitely order again.
Timothy,
Thank you for recommending us and we hope to welcome you back soon!
Thank you,
BB Wheels
I ordered metallic purple rims for my black Hyundai N Line. We had them installed and had a vibration so rings were ordered to correct the *******@bbwheels had the party in stock and sent FedEx two day shipping. Very please with the communication I received. Top notch place to buy rims.
Johanna,
It is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide. We sincerely thank you for taking the time to share your thoughts with us.
Thank you,
BB Wheels
The day after my purchase I had gotten a follow up call about fitment, I like how they pay attention to detail and make sure the customer knows what they are getting
Jaylen,
I would like to thank you for using our service, and your feedback is appreciated. Please come visit us again soon!
Thank you,
BB Wheels
BB Wheels made ordering my new wheels a breeze. They even helped to make sure I was ordering the correct size. I was super impressed with the shipping process. I had my order in two days which was a good thing because I was so excited I could barely sleep. Thanks for everything BB Wheels!
Danielle,
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Thank you,
BB Wheels
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Albert,
Thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon.
Thank you,
BB Wheels