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BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering tires, wheels, and vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what shopping on a budget is like.
Our mission is to become your preferred online shopping destination for wheels, tires, and vehicle accessories.
BB Wheels Reviews Summary
Overall, the company enjoys a strong reputation for its customer service and product quality, with many customers praising prompt communication and efficient order processing. The competitive pricing and variety of financing options further enhance customer satisfaction. However, some feedback highlights a need for clearer product descriptions, particularly regarding essential components like lug nuts. While the majority of experiences are positive, a few customers expressed a desire for additional services, such as tire mounting and balancing. The general sentiment reflects a commitment to customer care and reliability, positioning the company favorably in the market.
This summary is generated by AI, based on text from customer reviews
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They don't stock most of the products. They also list wheel and trie packages ready to install on their website. This redirects you to a partner website. I ordered a wheel and tire combo from them only to find out it would not be mounted and balanced. I asked to cancel it before anything was shipped. They managed to stop the tires and wheels but could not stop the lug nuts and tpms sensors for some reason. So I told them I would return ship them as soon as I received the package. I was told 25% restock fee which equaled out to be about $53 plus shipping. Definitely would not recommend.
Great experience, set of tires received as ordered in a timely fashion
Tyrone,
We really appreciate you being a customer and helping to share the word about us.
Thank you,
BB Wheels
This site was easy to navigate. When I used the chat feature to have a question answered, it was promptly and satisfactorily answered. Ordering was straightforward. I was impressed how quickly my new snow tires arrived! Thank you!
Lark,
Thank you for taking the time to review our awesome chat function. We are so glad to hear our team was prompt at helping you order. Enjoy the new tires.
Thank you,
BB Wheels
I was having difficulty ordering the right wheel in the right size and style. When I called to cancel the wrong order they offered to help me get the correct one while I was on the phone. It was a big help and much appreciated after a stressful day.
Sam,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star.
Thank you,
BB Wheels
Easy to get in contact with, very helpful customer service and great prices. What more can I say?
Dakota,
Thank you so much for the positive rating. We're happy that you're happy.
Thank you,
BB Wheels
Troy was great to work with, He made sure we had the right fitment and offered the warranty also
Michael,
Thank you so much for this review. We really appreciate you being a customer. We'll pass the kind words along to Troy.
Thank you,
BB Wheel
Ordered on my phone. Was emailed back quickly with my order verified and order # assigned. Great communication making it an easy purchase. Would reccomend BB wheels highly. THANK YOU!
Mark,
Thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon.
Thank you,
BB Wheels
Paid for new tires and got 3 year old tires when i talked to customer service. I was told they they can sell 6 your new old stock tires. This is a road hazard and the life of most tires are only six years. And they are proud to sell them I paid full price for 3 year old tires. They want to charge a restocking fee of 224 dollars and return shipping. If they are going to sell old tires. They need to post them as old stock tires
Jeff,
We’re sorry to hear that you were not satisfied with your purchase. We stand behind our manufaturers products and ensure these are absouletly safe.
Thank you,
BB Wheels
It was Amazing and I got the tires delivered in 2 days and saved 35% compared other dealerships
Sangamesha,
We are so very happy to hear you had such a wonderful experience with us! It was absolutely our pleasure to assist you.
Thank you,
BB Wheels
I ordered my tired and had extra questions I called customer service and the lady on the phone was very polite and extremely helpful
Tiffany,
We are so thrilled to hear that you had such a smooth experience with us and one of our brilliant agents!
Thank you,
BB Wheels
Received the tires next day, after spending weeks at local shops looking to purchase BBWheels came in and delivered pun intended*
Travis,
Thank you for the great review! We can’t wait to have you back.
Thank you,
BB Wheels
This place is very legitimate and ships faster than most other online vendors, I'll be back for sure! Don't wait click buy,you can thank me later Thanks...sure no problem
Jarad,
It fills us with pride to know that our service is valued by our community. We strive to be the best we can be every day.
Thank you,
BB Wheels
Absolutely wonderful customer service. I had a problem with my initial order. I got a hold of them they take care of it right away and I definitely look forward to doing business with them again
Charles,
We’re grateful that we had the opportunity to serve you. Thank you for the great review.
Thank you,
BB Wheels
Spoke with a rep on line through the web site, He explained a few thing to me to help me make an informed decision.
Stan,
We sincerely appreciate you taking the time to share with us your experience.
Thank you,
BB Wheels
Ordered vent shades for my truck got an email saying they needed more info so I called told the sales rep THAT IT WAS NOT A CREWMAX just a crew cab now they are trying to convince me I told them it was! Guess what Ii recorded the call just as they did NEVER AGAIN I WILL NOT ORDER FROM THIS COMPANY
John,
Thank you for bringing this to our attention. We’re sorry to hear that you were not satisfied with your purchase. It looks like our Customer Service team sent you a return label to have the product returned.
Thank you,
BB Wheels
After a brief search, found the tires that fit, took some additional looking for the load range needed but found them. 10 minutes and had my confirmation number.
Larry,
We appreciate you taking the time to let us know about your experience!
Thank you,
BB Wheels
The tire arrived very fast good tires will buy off again to and have my own machine I do them myself
Roger,
We appreciate the fantastic review and are glad we could be of service.
Thank you,
BB Wheels
Ordered two days ago, at my home today--- all four tires. Correct size on all.
Charles,
We’re glad you had a good experience with us.
Thank you,
BB Wheels
You guys are awesome!
I received my tires the in record time
Thanks again!
Terry,
We are so pleased to see that you are happy with our service.
Thank you,
BB Wheels
Great service so far, teaching me on what to purchase because of offset, just waiting on arrival of my rims.
Ronald,
Thank you for sharing your experience with us!
Thank you,
BB Wheels
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Scott,
We’re sorry to hear you had a negative experience at our store. Our goal is always to provide excellent customer service, so we’re disappointed that we didn’t meet your expectations. We do sell wheels mounted and balanced on our sister company WheelSetGo, but not on BB Wheels. We apologize for any miscommunication.
Thank you,
BB Wheels