On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering tires, wheels, and vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what shopping on a budget is like.
Our mission is to become your preferred online shopping destination for wheels, tires, and vehicle accessories.
BB Wheels Reviews Summary
Overall, the company enjoys a strong reputation for its customer service and product quality, with many customers praising prompt communication and efficient order processing. The competitive pricing and variety of financing options further enhance customer satisfaction. However, some feedback highlights a need for clearer product descriptions, particularly regarding essential components like lug nuts. While the majority of experiences are positive, a few customers expressed a desire for additional services, such as tire mounting and balancing. The general sentiment reflects a commitment to customer care and reliability, positioning the company favorably in the market.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Tires came super fast. They are high quality and will order again.
Nate was great to work with,He knows everything about rims.I had a lot of questions and he answered all of them.Thanks for your help.Alan
Alan,
Thank you so much for this kind review! It absolutely makes our day to hear that you had such a good experience with Nate.
Thank you,
BB Wheels
Excellent great service will refer friends…………….👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾🤣🏾👍🏾🤣
Melvin,
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word.
Thank you,
BB Wheels
Great no issues in my transaction very happy with my purchase would refer BB WHEELS to friends and family
I ordered 4 Michelin CrossClimate tires on a Tuesday and they were sitting by my garage door Wednesday mid morning. Impressive!
Willy,
Thank you for taking the time to share your experience with us, we very much appreciate it.
Thank you,
BB Wheels
I ordered on Tuesday morning and they were sitting by my garage door Wednesday mid morning. Great service and price. Thanks Guys
It was my first time buying them tires online on any site BB Wheels was easy and no husband
Mariaino,
We’re thrilled that you were satisfied with our services. Your feedback is appreciated.
Thank you,
BB Wheels
Very good products on time happy with all the purchases so far
Kenneth,
Thank you so much for the great rating & for taking the time to post a review.
Thank you,
BB Wheels
First the tires are a good price. Second they came fast and I live way out in the country. Third and the most important the quality is great tires are twice as good as ones I payed a lot more for so for me AAA.
Chris,
Wonderful to hear!
Thank you for taking the time to share your experience!
Thank you,
BB Wheels
Wonderful experience speaking with Troy,great salesman!This was my second time buying wheels from BB wheels.Thank you again and best regards.
Dean,
We are so very happy to hear you had such a wonderful experience with Troy.
Thank you,
BB Wheels
My sales person was very noticeable and very helpful he did a great job.he deserve a $2 rises
Paul,
Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.
Thank you,
BB Wheels
Easy ordering
Wheels actually look better in person
Received lug nuts that work with wheels
Did receive a wheel with wrong bolt pattern, box was marked with correct size, do make sure all wheels fit before mounting, emailed pictures, return shipping label was emailed to me and returned at no cost to me, New one shipped out and received a few days later
Kevin,
We take pride in knowing our customers are happy with their store experience.
Thank you,
BB Wheels
I recently called and talked to Ian about what wheels I have now, and the backspace on the wheels, and he sent me a link for what would work on my truck. Just ordered wheels and the website was very easy to use for the proper size I needed. Thanks
Jeffrey,
It’s lovely to hear your kind words of appreciation for our hard-working staff. We will make sure Ian hears all about this!
Thank you,
BB Wheels
Ian from Wheels To Go took my order and went through you people at BB Wheels.Looking forward to your service on deleivery.I purchased the same size tires through Wheels to go oncew before. This will be a new experience through BB Wheels
Dennis,
Ian will love to read the kind words you left about their service! Thank you for the feedback and we hope you visit us again!
Thank you,
BB Wheels
This is my second purchase and it was flawless. The website is user friendly and the turn time was exceptionally quick.
Dylan,
Thank you so much for this 5-star review. We really appreciate you being a customer.
Thank you,
BB Wheels
Brennan was the man he stayed with the deal very helpful go Brennan you are the man
Anthony,
We are thrilled you had a great experience with Brennan. We will make sure to pass on the kind words.
Thank you,
BB Wheels
Purchase set of Ojos and for some reason received a recent purchased and returned wheel that was mishandled in assembly or a 5 o:clock on Friday wheel,I had to return to Factory and B&B helped through the process of getting a replacement. Returns to Manufacturer is the most common way to handle defective merchandise and they could have dumped me off on Vision. Though it did take 2 weeks or maybe more they did do all the leg work and new replacement is on its way. My experience was not the best but could happen any where and B&B were fast, best priced and one person delt with me the whole way and knew where is stood the entire transaction, never once had to explain myself and they just did the right thing for
Paul,
Thanks so much for sharing your experience with us. We hope to see you again soon.
Thanks,
BB Wheels
First time trying this company! 100% happy I did! They had my order fulfilled the same day I ordered and arrived very next day! I assume I must live close by but was still blown away by the quick fulfillment time!
Ryan,
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Thank you,
BB Wheels
Second time buying a set of 4 tires from them so far with their service.
Joe,
Your continued support means everything to us.
Thank you,
BB Wheels
Please y, self satisfactory, they were very helpful and helped me get through a tough spot.
Jeffrey,
Thank you for the great review! We can’t wait to have you back!
Thank you,
BB Wheels
Easy peazy. I called item was in stock, verified size for truck rug and received it about 4 days later. Fit great.
Thank you
Brenda,
We are glad to hear we provided you with top-notch service! We appreciate the feedback and would love to work with you again.
Thank you,
BB Wheels
I was looking everywhere for the type of wheels I thought would look good on our white 1994 Chevy Van and stumbled upon your site. Once there, the search engine was effortless and all the 15x7 GM wheels came up for easy browsing. Found and ordered just what I wanted at a good price 👍🏻.
One slight issue with your site, that you might like to know about, is that my laptop battery was heating up so much, I had to put ice packs under it to keep it from constantly shutting down for protection.
I also got a message at one point that stated your website was requiring an exceptional amount of energy and that the laptop would run better If I closed out of your site - just glad it wasn't my laptop dying on me 😉.
Joe,
Thank you so much for taking the time to provide feedback and thank you for taking the time to share this positive rating!
BB Wheels
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Tires Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Datrick,
We would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.
Thank you,
BB Wheels