On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering tires, wheels, and vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what shopping on a budget is like.
Our mission is to become your preferred online shopping destination for wheels, tires, and vehicle accessories.
BB Wheels Reviews Summary
Overall, the company enjoys a strong reputation for its customer service and product quality, with many customers praising prompt communication and efficient order processing. The competitive pricing and variety of financing options further enhance customer satisfaction. However, some feedback highlights a need for clearer product descriptions, particularly regarding essential components like lug nuts. While the majority of experiences are positive, a few customers expressed a desire for additional services, such as tire mounting and balancing. The general sentiment reflects a commitment to customer care and reliability, positioning the company favorably in the market.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Ben,
Thank you so much for this review. We appreciate you being a customer. We’re here for you anytime.
Thank you,
BB Wheels
If you wanna be ripped off and not get what you supposed to get,and be treated like crap.you need to order your wheels from B&B wheels.And their lead worker Sandra, is the worst person in the world. She can't lead ants to an ant pile, I would never do any business with them again Ordered wheels not only they didn't showed on time, only 2 rims showed up out of4. The other box came five days later but inside the box was no wheels it was 3 construction water holes. Call B&B wheels to ask what the hell is going on. They promised to fix it never did. I spoke with the carrier FedEx, who took responsibility but needed BB wheels to take care of me, and they wouldn't take care of me and get me the other two missing rims. The lead worker Sandra, she's dumb as a box of rocks couldn't get her to do the right thing, so I check with the Better Business Bureau about B&B wheels. And they have a horrible rating there and of course I'm calling back to the Better Business Bureau tomorrow to give more horrible ratings.please don't do Business with B&B wheels,You don't wanna do business with those people they are the worst in the world, you want good service good wheels, and tires. Someone know what they're doing and good customer service, then contact Car ID online better service better more knowledgeable, helpful polite, and understanding screw B&V wheels and tires they could go straight to hell with their A## hole Sandra, the leader and their business as far as I'm concerned.
Fast and easy to work with no problems at all they stay on point with everything on the website would recommend to all friends and family
Cristian,
Thank you very much for sharing your review. We love hearing from our customers.
Thank you,
BB Wheels
I had 2 new Toyo Celsius 215/45R17 91V tires for my daughter's 2018 Nissan Sentra SR Turbo. Original size is 205/50R17 93V. Tire shop told her the new tires would not fit. Not true. I needed 2 more of the 215s but they are discontinued. BB had them but they were labeled differently. Tech help were fairly confident they had a match. After checking with Toyo tech they are a match based on the mfg number. BB & Toyo tech help were great and the tires were discounted by BB. Great purchase and shipped as ordered. Tires are now on the car and my daughter is pleased.
Dave,
Thank you so much for taking the time to share your experience.
Thank you,
BB Wheels
Good service, they called to double check vehicle fitment, fast shipping.
Matthew,
Thank you so much for your positive rating for your recent.
Thank you,
BB Wheels
Ordered these tires after tons of research and comparison. Decided on the Falken over the KO2s and other brands. Tires came the next day. The ride smooth, very minimal noise compared to michelin defenders. Can't wait to see how they hold up in a Michigan winter. BB price beat local shops, Belle Tire and Discount Tire. All 4 tires solid, no issues.
Matt,
We take pride in knowing our customers are happy with their experience.
Thank you,
BB Wheels
I ordered a set of the vision inferno and they shipped quickly, were very well packaged and were at a great price.
Matthew,
Seeing that you had a 5-Star experience is the best thing we could hope for!
Thank you,
BB Wheels
The Site was very easy to navigate through and purchase was flawless. Thank you.
Keith,
Thank you so much for your positive rating for your recent visit.
Thank you,
BB Wheels
Outstanding customer service.Can't wait to receive the new wheels.
Kenneth,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star.
Thank you,
BB Wheels
Grant,
Thanks so much for this positive review. It means a lot to us.
Thank you,
BB Wheels
Very nice people to work with would recommend this place to anybody for future buys
Chris,
Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us.
Thank you,
BB Wheels
The purchase was simple and fast. The website is super simple to use,the only thing I would like to see is more pictures and possibly videos of the products,other than that it's excellent and prices are reasonable.
Thomas,
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience.
Thank you,
BB Wheels
Ordered my items on sunday and they where on my front porch by Tuesday amazing fast shipping will diffently be shopping here again.
Anthony,
Thank you so much for this review. We really appreciate you being a customer.
Thank you,
BB Wheels
Will never buy tires anywhere else. Fast efficient and on point every time
Ashley,
We are grateful that you took the time to leave us a review.
Thank you,
BB Wheels
They were real nice and helpful with me and the service is excellent and very professional I would recommend any and everyone to check them out
Terry,
Thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon.
Thank you,
BB Wheels
Sometimes entering checkout information is difficult. It went pretty well this time.
Mark,
We would not be able to grow and develop without feedback like yours. We appreciate you taking the time to let us know about your experience!
Thank you,
BB Wheels
Fast,easy, and great selection of products. I would recommend them to everyone I know. It is a fast easy process for a quality product. That get delivered directly to your door.
Rick,
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Thank you,
BB Wheels
The staff was very helpful when I called to make sure the wheels would fit my vehicle. Sent out that day and 2 business days later were at my door.
Jim,
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience.
Thank you,
BB Wheels
Called to ask a question and was very helpful and tires got to me the next day I was think one day next week
Brian,
Thank you so much for taking the time to leave us a review. We’re very happy to hear that you are satisfied with your purchase and that the buying process was easy and fast!
Thank you,
BB Wheels
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Wade,
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word.
Thank you,
BB Wheels