On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Bath & Body Works Reviews Summary
Bath & Body Works has a rating of 2.6 stars from 673 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bath & Body Works most frequently mention customer service, order online and gift card. Bath & Body Works ranks 9th among Perfume sites.
We monitor reviews for authenticity
One thing about this company is that the prices are very high not a problem if you're getting something very special but now that I know their return policy I will never buy from them again. When buying a product from them for example face cream I noticed when I got home that there was no safety seal on the product ensuring that it could not be tampered with. When speaking with someone that worked at one of their stores I found out that when returns are made on face cream or body wash etc. they are placed back on the store shelf at full price. Customers then purchase products paying huge prices not knowing that they may be buying something that had already been used by someone else first and there are no safety assurances that the product hasn't been tampered with while it was out of the store. This made me very uncomfortable I don't want to buy something that a random stranger has already used in their home. Now when shopping in any store I make sure there are tamper proof tops on any products I buy.
Amazing company and brand. Everything they offer smells fantastic with long lasting scents and lotions and body washes that go well beyond any expectations I ever had for a bath and beauty company. Hands down no other store compares, high quality merchandise, amazing sales/discounts. Something for everyone. Definitely time to treat yourself.
I always find what I'm looking for and the prices are extraordinary! Fast Delivery every time! Love shopping with BBW!
Great atmosphere, best three wick candles. They come up with new fragrances every season, the wall plug ins are great, they even have really cute designs.
Good products. Quality is always good, but pricing can sometimes be a little higher. It has many convenient locations.
My wife always drags me in here when we're at the mall, but I don't mind going in. She always buys those little wallflowers things that you plug into the wall. They all smell so good which means our house always smells great
Really a big fan of their stuff. I just love it when I get a chance to shop here. Would definitely recommend to those who like to shop in person at a store with a great selection.
They always have what I want in stock and it makes it easy as a busy shopper - look forward every Saturday to seeing the friendly staff - thank you
Have used products often. I enjoy their new scents, as well as some of their older ones. Most of those I have found online and have them shipped to my door.
Very happy.
I bought lots of products for the company. Love The special offers they do. Would highly recommend this company,
They usually have quality products. They offer different discounts at different times. Staff is nice.
It's a beautiful store that my girlfriend loves. Guess where I go for presents? ;) the staff ar nice and often help me pick out the next thing to give her :)
I stop in about twice a year and stock up. I love their products, especially the spa items. The staff is helpful.
Great shopping experience. Staff is very helpful and I always found what I was Looking for. Great Christmas shopping.
Have been shopping from them for years. Online and instore. No complaints what so ever. Just keep on doing what you are doing!
Great products at wonderful prices. Why go to the mall? Its that easy. All your favorite products on one site.
Can't recommend their online service high enough. On time and they care. I send gifts this way, always perfectly wrapped
Love it and the fact it is always right and i am never disappointed with them they are an amazing store and site
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account