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Bath & Body Works

2.6

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Bath & Body Works Reviews Summary

Bath & Body Works has a rating of 2.6 stars from 673 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bath & Body Works most frequently mention customer service, order online and gift card. Bath & Body Works ranks 9th among Perfume sites.

service
194
value
180
shipping
158
returns
126
quality
160

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Pennsylvania
4 reviews
1 helpful vote
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Best 3 wick candles!
November 25, 2017

Their sales on the three wick candles are awesome. I stick up every time they are 1/2 off! Love, love their hand soaps also.

Date of experience: November 24, 2017
Tennessee
2 reviews
8 helpful votes
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Customer Service is Awful
November 22, 2017

I used to live this store. I had even gave them a 5 star review, but all that changed when a customer service representative in store humiliated me in front of a crowd all because she didn't read the coupon I was using. I have not been in any of these stores since this happened and don't plan on ever going back. I will spread the word of this horrible experience to everyone I know and advise no one to go there.

Date of experience: November 21, 2017
Minnesota
2 reviews
4 helpful votes
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Bath & Body Works Work!
November 21, 2017

I really like most of their products, especially the ones that are online & their prices &/or specials.

Date of experience: November 21, 2017
Pennsylvania
3 reviews
0 helpful votes
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Shopping
November 18, 2017

I really really love shopping there... lots to choose from and great staff... love the wallflowers and the things to put them in

Date of experience: November 17, 2017
California
5 reviews
5 helpful votes
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I have allergies and chemical sensitivities. I can't even walk in the shop. Do your health a favour and buy more natural products.

Date of experience: November 17, 2017
Canada
4 reviews
6 helpful votes
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Amoozing
November 14, 2017

Excellent service. Good staff. My daughter buys lots of stuff from them and sometime those fragrances don't work out Got replaced with no issues.

Date of experience: November 13, 2017
Missouri
3 reviews
6 helpful votes
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Wonderful company
November 13, 2017

Love their products and when you order online, the product comes to your home fast and in perfect condition.

Date of experience: November 12, 2017
Texas
4 reviews
0 helpful votes
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Pamper my body
November 11, 2017

Bath & body works always have special deals and I love theirs different smell and flavor. This is the place to buy for someone birthday, wedding, holiday or just to pamper yourself

Date of experience: November 11, 2017
Florida
3 reviews
0 helpful votes
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Love their products
November 11, 2017

Have used their website for years and well as shopping in their stores. Do love the convenience of shopping online. Now that I'm also earning cash back thru couponcabin.com, makes it even better!

Date of experience: November 10, 2017
Washington
11 reviews
21 helpful votes
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Made in china... ugh
November 10, 2017

I used to shop there until i read labels and that put an end to it, oh, Also horrible service in stores. Many products contain artificial dyes, ingredients, Made in Chins, this vanilla product has zero vanilla... Crafters Choice Black Raspberry Vanilla* FO 89
Ripe black raspberries are mixed with dark plum and warm vanilla. Flashpoint: 190°, Vanilla Content: 0.00%, This to me is dollar store soap at premium prices

Date of experience: November 10, 2017
Texas
2 reviews
1 helpful vote
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Fantastic
November 10, 2017

Always a pleasure to shop Bath and Body Works. I have never had a bad experience and they or knowledgeable and always so helpful. Will make suggestions and show you things I spend quite abit of time and money as I love the products and they make nice gifts for the family. And the family doesn't hesitate to let me know what they like when the holidays come around etc or just when they or of what they like so I can replenish their supply.

Date of experience: November 9, 2017
Alabama
3 reviews
1 helpful vote
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Love this store
November 7, 2017

The fragrance when you walk into store is like walking in to a field if wildflowers. The scent can be quite overwhelming but in the most delightful way. Love to go there

Date of experience: November 6, 2017
Alabama
2 reviews
0 helpful votes
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Happy shopper
November 7, 2017

Great selection and everything smells do good! You can really stock up when they have a sale. Store is arrange and set up so you can easily find what you want. The holidays is coming up and they have the items that you need. Who doesn't like Bath & Body Works?

Date of experience: November 6, 2017
Canada
3 reviews
12 helpful votes
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Don't like it :(
November 6, 2017

I really don't like their stuff, it all has a same feel but overpowering sent. I really wish they place some quality behind their service.

Date of experience: November 5, 2017
Florida
5 reviews
0 helpful votes
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Everything from my bodywash to my hand sanitizer is from bath and body works. Ive been a loyal customer since I was old enough for an allowance. I overall love this company. I love the white barn candle store as well.

Date of experience: November 5, 2017
Colorado
2 reviews
0 helpful votes
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Smell good
November 4, 2017

Always an easy shopping experience and I like shopping here for all of my holiday needs every year and my children enjoy it too

Date of experience: November 3, 2017
Pennsylvania
4 reviews
0 helpful votes
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Love the aromatherapy
November 4, 2017

I sincere love the aromatherapy products. They are calming and restorative. The fragrances are invigorating. Love love

Date of experience: November 3, 2017
Wisconsin
3 reviews
8 helpful votes
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Buy three get three free
November 3, 2017

They always have a sale and there products smell amazing. Around the holidays the send coupons and you are able to get gifts for Multiple family members

Date of experience: November 2, 2017
Pennsylvania
5 reviews
0 helpful votes
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Love this place
November 2, 2017

I shop here very often and love the deals, the lotions, the wall plug-ins and the hand soap. Love getting the coupons in the mail for additional savings.

Date of experience: November 2, 2017
Wisconsin
5 reviews
1 helpful vote
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Thank you!
October 30, 2017

I have read that Bath and Body Works will now only sell items not tested on animals!

I love their products so much, there is no other!

Date of experience: October 29, 2017