Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Bath & Body Works

Bath & Body Works

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Bath & Body Works?
grey stargrey stargrey stargrey stargrey star

Bath & Body Works Reviews Summary

Bath & Body Works has a rating of 2.6 stars from 673 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bath & Body Works most frequently mention customer service, order online and gift card. Bath & Body Works ranks 9th among Perfume sites.

service
194
value
180
shipping
158
returns
126
quality
160

We monitor reviews for authenticity

California
5 reviews
38 helpful votes
Follow Teri B.
Unfollow Teri B.
Share Review
Report Review

Love them
December 27, 2017

Wonderful products. I buy their lotions, body spray, perfume, soaps, air fresheners, shampoo/conditioner and candles. I've been shopping here for years and have never been disappointed.

Date of experience: December 27, 2017
Ohio
7 reviews
33 helpful votes
Follow Carissa S.
Unfollow Carissa S.
Share Review
Report Review

Love this store
December 27, 2017

I love just about every product in this store and the service is excellent. They always have new and amazing scents, you can't go wrong with bath and body works.

Date of experience: December 26, 2017
Missouri
5 reviews
3 helpful votes
Follow Sheryl F.
Unfollow Sheryl F.
Share Review
Report Review

OMG THE BEST EVER
December 27, 2017

I LOVE THIS STORE AND WILL ALWAYS PURCHASE FROM THEM. THEY HAVE THE VERY BEST AND NEWEST FRARRANGE PRODUCTS OUT

Date of experience: December 26, 2017
West Virginia
3 reviews
0 helpful votes
Follow Connie M.
Unfollow Connie M.
Share Review
Report Review

Worth the Price
December 24, 2017

This is my favorite place to shop for gifts for so many people in my life. It is a little expensive but watch for oupons and sales and you will find a gift for everyone including yourself.

Date of experience: December 23, 2017
Alabama
3 reviews
0 helpful votes
Follow Celestine D.
Unfollow Celestine D.
Share Review
Report Review

Great Product
December 20, 2017

I love Bath and Body. Their scents are great! The prices are excellent. The variety is great as well. You can purchase scents for the house to the car. I love them! I highly recommend the wallflowers.

Celeste
AL

Date of experience: December 19, 2017
Mississippi
2 reviews
8 helpful votes
Follow Kar M.
Unfollow Kar M.
Share Review
Report Review

Awesome
December 20, 2017

Great Company and great customer service. Always friendly and lots of smell good stuff. Fill... Fill... I don't have 100 characters to submit.

Date of experience: December 19, 2017
Ohio
3 reviews
0 helpful votes
Follow Vernon H.
Unfollow Vernon H.
Share Review
Report Review

Bath & Body Works has always been fast and easy to order products from when I don't want to run to the local store. I would recommend them for all your bath and body needs.

Date of experience: December 16, 2017
Illinois
3 reviews
1 helpful vote
Follow Becky T.
Unfollow Becky T.
Share Review
Report Review

Quality
December 15, 2017

Love the quality of the products, many fragrances to choose from. Have to be careful about the scents though as I have a hard time with flower scents. Love when they have sales.

Date of experience: December 14, 2017
Arizona
5 reviews
0 helpful votes
Follow Venessa F.
Unfollow Venessa F.
Share Review
Report Review

Good sales
December 15, 2017

I can spend hours in the store and I always end up buying something even if i dont need it. Great sales!

Date of experience: December 14, 2017
California
3 reviews
0 helpful votes
Follow Rick L.
Unfollow Rick L.
Share Review
Report Review

Best products
December 11, 2017

I always shop during the holidays for Bath & Body works! They have the best holiday products. I have always received great compliments when I give these products as gifts.

Date of experience: December 8, 2017
North Carolina
3 reviews
4 helpful votes
Follow Sally A.
Unfollow Sally A.
Share Review
Report Review

Bad Manager
December 8, 2017

I went to a bath and body and I had a gift card and the manager stated that I could not use it. She was very rude and did not even look at it. Poor customer service skills and the body lotions do not last long. They get old really quickly and smell like alcohol.

Date of experience: December 8, 2017
Virginia
2 reviews
1 helpful vote
Follow Gail B.
Unfollow Gail B.
Share Review
Report Review

Great company
December 7, 2017

Sheets helpful and so friendly! They always have just what I'm looking for. I visit them several times a month

Date of experience: December 6, 2017
North Carolina
3 reviews
1 helpful vote
Follow Marie W.
Unfollow Marie W.
Share Review
Report Review

Great Sales
December 7, 2017

Shop on line or in-store. They were wonderful sales and offer coupons very often. Great ideas for stocking stuffers for the Christmas Holidays.

Date of experience: December 6, 2017
India
2 reviews
1 helpful vote
Follow Gaurav S.
Unfollow Gaurav S.
Share Review
Report Review

Nice products
December 8, 2017

My wife has been using bath and body works products since 3 years and she has not shifted to any brand since ever than.

Date of experience: December 6, 2017
Missouri
3 reviews
4 helpful votes
Follow J R.
Unfollow J R.
Share Review
Report Review

Some nice products
December 6, 2017

I've enjoyed the products I've gotten at this store. Their discounting policy was a little confusing that last time we shopped there, and hubby and I weren't sure if we got the correct discount. But I still like their products, and will probably buy more.

Date of experience: December 5, 2017
Tennessee
2 reviews
5 helpful votes
Follow Bobbi w.
Unfollow Bobbi w.
Share Review
Report Review

Love them!
December 3, 2017

Always good prices and customer service! I shop here for alot of personal and holiday gifts. Glad i have a store right across the street lol

Date of experience: December 2, 2017
Indiana
5 reviews
18 helpful votes
Follow Roger G.
Unfollow Roger G.
Share Review
Report Review

Love the store
December 3, 2017

Love the store. Always very progressive items. Great place to Christmas shop. Very friendly staff. Always a lot of price saving coupons available.

Date of experience: December 1, 2017
North Carolina
2 reviews
0 helpful votes
Follow Nell N.
Unfollow Nell N.
Share Review
Report Review

Great Scent Heaven
November 29, 2017

The products for bath and beauty are endless. The scents are amazing and addicting. Your nose and senses will thank you! Great holiday gifts too.

Date of experience: November 28, 2017
New York
3 reviews
0 helpful votes
Follow Aridia F.
Unfollow Aridia F.
Share Review
Report Review

Perfect!
November 29, 2017

The smells from the soaps and perfumes and hand sanitizers from this store are excellent but some of the perfumes are starting to smell all the same so I would say they should try to make new smells

Date of experience: November 28, 2017
Ukraine
3 reviews
3 helpful votes
Follow Jim B.
Unfollow Jim B.
Share Review
Report Review

Love the store
November 27, 2017

I wish I could buy everything! You literally want it all! The smell is awesome. The customer service is amazing too!

Date of experience: November 27, 2017