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BarkReviews 1,644

2.7

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From the business

Bark is an online marketplace that connects customers with local and online professionals.

We take the hassle out of finding the right professional for any job. Whether you’re looking for a cleaner in Nottingham, a web design in Boston or a personal trainer in Auckland - with over 2000 professional services in 8 countries, you’re bound to find the perfect professional for your project on Bark. Simply tell us what you need and will send you a list of professionals - for free!

Need new customers? We’ve helped thousands of businesses of all sizes keep find new clients. We’re passionate about helping businesses of all sizes find customers for life.

Life’s better with Bark.


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Bark Reviews Summary

Bark has a rating of 2.7 stars from 1,644 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bark most frequently mention customer service, phone number and potential clients. Bark ranks 1st among Service Marketplace sites.

service
315
value
295
shipping
100
returns
150
quality
262
This company responds to reviews on average within 19 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Tim S.
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Within 15 minutes of logging the requirement, Eco Tree Service were in touch. We were then able to clarify and discuss the requirements via photos, text messages, phone & WhatsApp.

In the end I went with an alternative service provider with a cheaper offer - but Eco were otherwise impressive.

Date of experience: May 14, 2020
Bark T. Bark Rep
over a year old

Hi there Tim,

Thanks for your review,

It's great to hear that we could connect you with Eco Tree Services.

Kind regards,

The Bark Team

GB
1 review
0 helpful votes
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Excellent service
May 14, 2020

Did a beautiful job. Patio hasn't been touched in years and was looking very aged but now looks like new.

Date of experience: May 13, 2020
Bark T. Bark Rep
over a year old

Hi there Samuel,

Thanks for your review,

We're glad to hear that we could connect you with professional.

Kind regards,

The Bark Team

GB
1 review
0 helpful votes
Follow Jacqueline G.
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Cleaning windows
May 14, 2020

I used Bark to find someone who would cleaning the windows on my 2nd floor flat. It's easy to use and has trusted tradesmen who are reliable and reasonable. Will definitely be using BARK again.

Date of experience: May 13, 2020
Bark T. Bark Rep
over a year old

Hi there Jacqueline,

Thanks for your review,

We're glad to hear that we could connect you with this great window cleaner.

Kind regards,

The Bark Team

GB
1 review
2 helpful votes
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Don't use this company
June 12, 2020
Updated review

I raised my concerns with bark. They refused to refund me. L had to cancel my card to stop them taking further payments. Leads are of a poor quality and quite expensive.

Date of experience: May 12, 2020
Bark T. Bark Rep
over a year old

Hi there Brendan,

We're sorry to hear that we could not help.

We cannot offer monetary refunds for used credit packs as we cannot retrieve the online marketing we have already provided your company.

We would be happy to help you make the best of our platform - please email us a [email protected] with any further questions.

Kind regards,

The Bark Team


Card details retained and payment taken.
March 14, 2020
Previous review

This company retained my card details without my knowledge, they processed a payment without my permission. Leads are of a poor quality and not good value for money.

Date of experience: February 13, 2020
Ireland
1 review
0 helpful votes
Follow Robert K.
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Fake adverts!
June 12, 2020

On several occasions I have used credits to apply for jobs that are posted on the app right away. Upon trying to contact the clients the line rings out with no answer. I have also tried to add the customers on What's app and not even the messages are delivered. This is happening far too often. Paying for a service to receive leads but most leads are fake.

Date of experience: May 12, 2020
Bark T. Bark Rep
over a year old

Hi there Robert,

We're sorry to hear that you have had issues with some leads. All leads are screened by an automated system, and we have a credit return policy which covers any contact details which are not working. We feel this is the fairest system we can have as we are not a commission based system that guarantees work, and only provide contact details for enquiries placed with us.

Please email us at [email protected] to report any leads with non-working contact information within the last 2 weeks,

Kind regards,

The Bark Team

GB
1 review
0 helpful votes
Follow Lynn P.
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Good advice
May 13, 2020

Great helpful advice from an accountant telephonically with regards to my husbands tax code query. Speedy call and very friendly

Date of experience: May 12, 2020
Bark T. Bark Rep
over a year old

Hi there Lynn,

Thanks for your review,

We're glad to hear that we could connect you with this great tax professional.

Kind regards,

The Bark Team

GB
1 review
0 helpful votes
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Brill
May 22, 2020

Professional and friendly! Such a nice man made me feel reassured after my initial worry. Follow on appointments to fully make sure the problem was sorted

Date of experience: May 12, 2020
Bark T. Bark Rep
over a year old

Hi there Amy,

Thanks for your review,

It's great to hear that we could connect you with this professional.

Kind regards,

The Bark Team

GB
1 review
0 helpful votes
Follow Adam M.
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Used this company and although they put me in touch with a trades person, this person was a scam artist (didn't do the job that was quoted, but aggressively took the money). I contact bark and was sent a link to a fair trade website: a polite not our problem'. Think twice before using - or you'll be throwing your money away!

Before this was posted, we did contact bark.com who used a very similar stock phrased email as their reply below. We have already given the name of traders. Still nothing. This company do not vet their contractors - they will literally recommend any scam artist... where will this stop: once someone is raped or murdered?! They have also removed our verified negative review on their website; and have subsequently removed my negative reviews of Bark.com on other websites, as it was my partner's email address that was used to find the so called professionals'. This company is a genuine scam. Use one of the more reputable companies like mybuilder.com.

Bark.com - yes they are complete dogs!

Date of experience: May 10, 2020
Bark T. Bark Rep
over a year old

Hi Adam,

We're very sorry to hear about a poor experience you had with a professional you found on Bark.

The overwhelming majority of customers' experiences on Bark are positive, but we recognise that with such a large volume of jobs being agreed on our platform, problems may arise on very rare occasions.

We do not claim to vet any tradespeople who use our site. Our role is simply to put you in touch with a professional in much the same way the Yellow Pages, Google or an advert in the paper would do. We provide public profiles on every professional and an open review system to allow all prospective customers to carry out their own due diligence before hiring any professionals.

We do however take any reports made against professionals seriously - please email us at [email protected] to provide the professionals' details to us.

We wish you all the best in resolving your issue.

Kind regards,

The Bark Team

Canada
1 review
0 helpful votes
Follow V J.
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Paying $25 for a lead which is not even in the stage of making a decision is not worth the money.
Most of the leads are exploring their options and waiting for the quotes from other 3 service providers which tells you that they are selling the same lead to others.
STAY AWAY from them!
I've told them I won't be buying any more credits and they have cancelled my account even without asking still with credits in it. What a SCAMMERS, STAY AWAY FROM THEM

Date of experience: May 9, 2020
Bark T. Bark Rep
over a year old

Hi there,

We're sorry to hear that you have not had success using our platform.

We are an online lead generation platform that offers professionals the contact details of leads on a pay-as-you-go basis. As such we cannot enforce customers to respond to all professionals or hire immediately. The contact information given can be used to market to as the professional best sees fit.

We have a 1 in 5 conversion rate and regularly help professionals achieve a return on investment.

We would be happy to offer any help we can with regards making the most of our platform - please email us at [email protected].

Kind regards,

The Bark Team

GB
1 review
0 helpful votes
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Aerial fixed
May 9, 2020

Marcus arrived on time, did the work with no fuss. He replaced my aerial. I would use again and recommend him to others.

Date of experience: May 8, 2020
Bark T. Bark Rep
over a year old

Hi there Donna,

Thanks for your review,

It's great to hear that we could connect you with Marcus.

Kind regards,

The Bark Team

Virginia
2 reviews
1 helpful vote
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BARK.com has good intensions with their product. Unfortunately, I have found through my lead acquisitions, that the typical consumer is clueless on the amount of time and financial burden on the subscriber.

I had joined BARK.com and bought into the "lead credits", more than once, to increase my market base with the hopes of landing more projects/ Even at least one project to pay for the service. After contacting well over 20 posts, half of which would not respond to emails / phone calls, I found most of the individuals I did communicate with were just testing the waters, fishing for ideas, and had no intent to at least engage in dialog concerning their post and how my services (Licensed Architect) may help. This to me is a total waste of time and monies, on my part, of buying into purchased leads.

I am on my third round of purchasing leads, once done with the credits I will be deleting my account.

Date of experience: May 7, 2020
Bark T. Bark Rep
over a year old

Hi there Rich,

We're very sorry to hear that you have not had success with us.

We do believe that we can help you achieve conversion with us and would be happy to offer you our best practice tips- please do email us a [email protected] for more information.

Kind regards,

The Bark Team

Canada
1 review
0 helpful votes
Follow Shirish C.
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Hi. I tried Bark to receive more work.
Spent over $100 on credits. We phoned and called the referrals - No response at all.
Then BARK automatically charged my credit card to top up my account. I had to phone to have the charge reversed - I am still waiting for this to go through.
I do not recommend BARK.

Date of experience: May 5, 2020
Bark T. Bark Rep
over a year old

Hi there Shirish,

We're sorry to hear that you have not had success on our platform.

Whilst we cannot control whether or not a customer chooses to respond to you, we can offer you some great tips for achieving more responses and conversion with us - please email us at [email protected] for more details.

Our auto top up function was introduced to help professionals keep on top of responding to their leads quickly, and can be controlled completely by the professional. We do refund any mistakenly purchased packs of credits so long as the credits are unused.

If we can help any further, please do get in contact.

Kind regards,

The Bark Team

Arizona
1 review
0 helpful votes
Follow Vladimir G.
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So I called in to see what Bark.com's "money back" policy if not successful in getting leads was all about. After speaking for a while, I thought this was a great way to do business and not just scam small businesses like a lot of other online services I heard about. This person with an English accent said to me "if you do not get a job in 10 days call us back and I will credit you your monies paid". I signed up based on this as being a fair shake knowing if no results, I would get my money back. That was the easy part. I paid $132 plus an ISA fee of $3.96 for total charge of $135.96. I was funneled lots of leads and responded to them all by emailing these leads in a very professional basis with even my website reference. All these leads had a cost based on my purchase of their bidding system. I blew through my $132 in no time, and they charged me for another $132 of which I called them immediately and said "no way did I sign up for more than $132". The second person I spoke to assured me if none of the leads come through, to call them back and they will "get you a credit". I said great and put on my calendar the 10 day alarm to call if no leads materialize. Well 10 days did go by and I called them again and they said that it will be "credited to you" immediately. I waited 3-4 days to see my bank account and no credit. I waited another 3 days and still no credit. I called the once again and asked where my credit is. They told me that the credit is NOT refunded to your credit card, but they said they have provided me with $165.00 of Bark.com 'bid monies"! WHAT A SCAM! Was not what the sales people told me. Now I am disputing this for false advertising. THESE PEOPLE ARE SCAM ARTISTS AND MAKE A LIVING OFF OF HARD WORKING SMALL BUSINESSES AND HAVE NO ETHICS!

Date of experience: May 5, 2020
Bark T. Bark Rep
over a year old

Hi Vladimir,

We have been in contact with you multiple times and have tried to help you on numerous occasions.

We are sorry that you have not had success on our platform, but we are not a scam, and in fact our business has only been able to grow to operating in 8 countries as a result of small and medium businesses achieving returns on investment using us.

Our website clearly stipulates that our Get Hired Guarantee is the offer of credits returned if no work is won the first time around.

If you wish for any further help or information, please email us at [email protected].

Kind regards,

The Bark Team

Canada
1 review
0 helpful votes
Follow Erik T.
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Have been going back and forth for a week. They refuse to refund - but want to give more credits, which means they acknowledge the problem - but don't want to give back what they took unlawfully.

Also see the long list of complaints on BBB!

Date of experience: May 1, 2020
Bark T. Bark Rep
over a year old

Hi Erik,

We have been in contact with you multiple times and explained multiple times we we cannot provide you a refund.

In the same way that paying for Google Ad Words or PPC does not guarantee work, using lead generation for online marketing cannot guarantee this either - these are B2B and not B2C and is why monetary refunds aren't possible for utilised marketing.

If you wish for any further help or information, please email us at [email protected].

Kind regards,

The Bark Team

New York
1 review
0 helpful votes
Follow Lois F.
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Duncan is extremely knowledgeable and very experienced in his field. He is enthusiastic, energetic, and motivational. Most importantly, he is result oriented and designs exercise programs to meet clients individual needs. Duncan is very passionate about fitness and nutrition. He is "ONE of the BEST". I highly recommend him.

Date of experience: May 1, 2020
Bark T. Bark Rep
over a year old

Hi there Lois,

Thanks for your review,

It's great to hear that we could connect you with this professional.

Kind regards,

The Bark Team

GB
1 review
1 helpful vote
Follow Kat J.
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Poor customer service.
They back down and lie about their starter guarantee.
They send leads to unlimited amounts of people, meaning lots of businesses are spending at least a tenner to fight over one lead.
They send out lots of fake leads or people who aren't really invested in finding someone again wasting money.
Absolutely shocking customer service when you raise these issues.
Please don't waste your money.

Date of experience: April 30, 2020
Bark T. Bark Rep
over a year old

Hi there Kat,

We are sorry to hear that you have not found our platform or support useful for your business.

We only sell each lead to up to 5 professionals in order to control the competition on leads. Nonetheless we still advise professionals to respond quickly to give them the best chance of converting.

Our website clearly stipulates that our Get Hired Guarantee is the offer of credits returned if no work is won the first time around.

If you wish for any further help or information, please email us at [email protected].

Kind regards,

The Bark Team

Texas
1 review
1 helpful vote
Follow Dominique L.
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I am a staging and design company. A separate design company, who is a competitor, used bark.com to reach out to me directly for a "quote" of residential interior design services. I sent them 2 emails for the opportunity to respond. I got none and went to Bark.com for a refund as the lead was clearly not legimate, but a competitor looking for intel... otherwise why not respond with "we were shopping comparison info for a client"... my prices are online so I would just direct them there of course. Instead they closed the lead exactly 15 mins after my email.

The Bark.com had the nerve to say they don't see it... with photos attached to the emails. SCAM!
How Bark.com works:
You purchase credits
You spend them on leads
You then get the leads contact details.

+5
Bark attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 29, 2020
Bark T. Bark Rep
over a year old

Hi Dominique,

We're sorry to hear that you had this experience.

We have an automated screening process and so will return credits for leads that are found to have incorrect or fraudulent information.

We did reach out to you to try and resolve this issue but we did not hear back from you,

Please email us directly at [email protected] if we can help further.

Kind regards,

The Bark Team

Canada
1 review
0 helpful votes
Follow Bostjan T.
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The worst platform to get leads for your business (SEO and Webdesign category). Don't bother because leads are low quality and you will only lose money!
I have bought credits and contact cca. 5 leads, 80% of them don't even respond and the one that responded thought SEO services were cheaper, so they didn't convert.
After no one converted I contacted Bark to return my credits because they have this policy "We're so confident you'll get hired at least once, that if you don't we'll give you all your credits back.", but this only applies once.
Anyway, I got my credits back and went for a hunt. Again, I have contacted 5-7 new business. 50% of the business didn't respond or they closed the listing right away (they are just shopping, well they don't have to pay anything)
The one that responded I went back and forth for days, and at the end say they will go with someone else, even though I went to the bottom with my pricing.
Contacted Bark again to give me credits back, and they saj this is only once! Well if you are so confident that we will get hired at least once why don't you give credits back until we do get hired at least once so we cover the cost of your "credits"!?

Spend this $200 on Facebook ads or Google ads you will get way more leads and they will only be talking with you an not with 10x different companies, and with Bark you don't even know how many companies bided on a lead.

Date of experience: April 29, 2020
Bark T. Bark Rep
over a year old

Hi there Bosjan,

We're very sorry to hear that you have not had success using our site.

We generally have a 1 in 5 conversion rate and so we are confident we can help.

We have some great features such as Filter Questions (found in Service Areas) and tips that may help your business convert with us - please email us at [email protected] for more details.

Kind regards,

The Bark Team

California
1 review
0 helpful votes
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Randy Reece
April 30, 2020

Randy does excellant work, takes pride in his work, I would recommend him for any type of work.My fence looks great

Date of experience: April 28, 2020
Bark T. Bark Rep
over a year old

Hi there Barry,

Thanks for your review,

We're very glad to hear that we could connect you with this great professional.

Kind regards,

The Bark Team

GB
1 review
3 helpful votes
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AVOID
June 12, 2020

I am a tradesman and I can tell you this website is definitely not a place to look for any services. No vetting at all. And to all other tradesmen considering getting into this scam please don't. They promise a risk-free trial where you get 120 credits for 120 pounds. And if you do not win any jobs they will give your CREDIT back and not your money. From 10 leads I bought I think there was only one real person. I manage to speak to him on the phone 2 times. However, he was after information and price and actual tradesmen to do the job as he was quoting a job. All other ones I never manage to speak, they never reply to my message and emails. I think they all may be fake leads.
My advice to all people is to search for local tradesmen in google maps. Read their reviews and give them a call.
To tradesmen, I would say do not bother. In my opinion, you are more likely to lose money and time instead of winning a job.

Date of experience: April 27, 2020
Bark T. Bark Rep
over a year old

Hi there Kostadin,

We're sorry to hear that you have not had success using our platform.

All leads are screened by an automated system, and we have a credit return policy which covers any contact details which are not working. We feel this is the fairest system we can have as we are not a commission based system that guarantees work, and only provide contact details for enquiries placed with us. Please email us at [email protected] to report any you have had issues with in the last 2 weeks.

We do not offer a "risk-free trial". We offer a Get Hired Guarantee on starter packs of credits, and it is stipulated on purchase that this is the offer of a credit return for the whole pack if no work has been converted.

We do believe that we can help you achieve better conversion with us, so please do get in touch.

Kind regards,

The Bark Team