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BannerBuzz USA Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
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The ordering process was easy as can be. I paid priority shipping to have my item delivered on a Tuesday. A week past my priority delivery and event the banner was needed for I still had not received my banner as promised. When reaching out to customer service they were very difficult to deal with and they said they could only offer a minimal refund. I will not order from this business again. My order finally arrived after being almost two weeks past their promised date.
Hi Shelly, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Easy ordering and giving of detail. Flags turned out great.
Hey Ashlee! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Hardly any communication from BannerBuzz
My product would have never been sent if I hadn't called twice and emailed.
Hi Amber, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Do not order table banners from this company. Their website says "Free Design Proof, "Free Quality," and "You Approve Before We Print", but there are no proofs or any communication. I uploaded my art, and then it just arrived in the mail. The fabric is cheap and awful. It is not "premium" or wrinkle-free. Needed extensive ironing to be used. The red color is horrible - way too orange and nothing like how it appears online. I am so disappointed.
Hi Bethany, Thank you for sharing your feedback with us. We’re sorry to hear that the banner did not meet your expectations. The fabric used is the same as mentioned on our website, and the red is our standard shade, though colors may appear slightly different on screens. Our proofing service is free, but a proof was not generated as the proof request option was not selected at checkout. As this order was delivered over a month ago, we are unable to verify the current condition, but some creasing is natural with this type of fabric and can be easily smoothed out with use. Your comments are valuable, and we’ll share them with our team to keep improving our products and services.
We purchased a step and repeat banner that we had designed and sent to be printed. This company got it to us quickly and without issue. Everything went very well with our order
Hey Thomas! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I had an easy time ordering, was happy with the QC on your end and am happy with the final product I received.
Hey Laura! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Bannerbuzz sends so many texts and emails with each purchase, it is just ridiculous.
Hey Justin! Thank you for your feedback, and we sincerely apologize for the inconvenience. Since we are in the custom printing business, we share detailed updates at every step to ensure accuracy and transparency with your order. That said, we truly value your input and will take your feedback into consideration as we work on improving our communication process.If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The flag I received was a weird grey color that was not even remotely close to the pink in the file I submitted. When I reached out to resolve, they had nothing to offer. No reprint, no refund. Absolutely useless. Their excuse was that colors print differently on different materials, but I print on various media through various printers and have never had this poor of a result. Would not recommend.
Hey Jolene! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
It was difficult to respond to anyone - the system is archaic, and I couldn't always comment on my project (where it says to "comment"). I was getting separate emails from various people who were all working on this project, and no one was in sync.
Hey Anne! We sincerely apologize for the inconvenience you faced. As we are into custom business, our process often requires detailed coordination to ensure accuracy, but we understand this should not make communication difficult. We truly value your feedback and will work on improving our system and communication flow to make the experience smoother for our customers. Thank you for bringing this to our attention.If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
We appreciated being alerted that our design was low resolution - we can imagine other sellers might just print whatever we submitted without checking in. Once the design was updated shipping was super quick and it's very high quality!
Hey Isaac! Thank you for your kind words! We’re glad our team could alert you about the design resolution and ensure you received the best quality product. It’s wonderful to hear that you were happy with the quick shipping and the final result. We truly appreciate your trust in us and look forward to serving you again!
Ordered on line and shipped quickly and set up and used very easy
Hey Cathy! Thank you for your feedback! We’re so glad to hear that your Tube Man order arrived quickly and was easy to set up and use. We truly appreciate your support and look forward to serving you again! If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The items we received do not look like the print files provided
Hi Amanda, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Easy to do business with, quality products, great price!
Hey Richard! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Paid extra for fast delivery. No tracking. Not delivered on time. Constant hoops behind the scenes. Extremely difficult communication, never answering my questions that would have stopped the back and forth.
Hello Tricia, we are sorry for the inconvenience caused. We always strive to deliver products on time and provide efficient service to every customer. However, we understand that there is always room for improvement, and we truly value your feedback.
As we can see, our team has contacted you and offered a shipping refund. If you have any other concerns, please feel free to reach out to us.
Don't order from this company. Ordered a table cover and paid for express shipping. Never received the product and their customer service is terrible. Definitely would not order from them again!
Hi David, Thank you for sharing your feedback. We sincerely apologize for the delay and the experience you had with your order. After reviewing your case, we can confirm that a full refund has already been issued for your order. Your feedback is valuable and will be shared with our team to improve our service and communication going forward.
No one tried to use my image, even the Photoshop open layer one that I shared. Are you interested in new business?
Hi Nader, We’re truly sorry to hear about your experience and regret that we did not meet your expectations. Your feedback is important to us, and we take it seriously.
While we understand you’ve chosen to cancel your order, please know that we genuinely value every opportunity to serve our customers and are committed to improving where we’ve fallen short.
Should you consider us again in the future, we’d welcome the chance to provide a better experience.
You went out of your way to do the banners as I hoped for. Even when my original info was not the best. Amazing
Hey Lance! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
First of all, I am very dissatisfied. I did not receive the banner, but before the banner. Even arrived. I requested to cancel and receive my money back and I did not get neither. So what can you do to accommodate me.?
Hi Jessica, Thank you for the feedback. We’re very sorry for the miscommunication earlier and appreciate you sharing this with us. Your order has been canceled and the refund has been initiated. The credited amount should reflect in your original payment method within 5–7 business days.Your feedback is valuable and will be considered to improve our process moving forward. Please feel free to reach out if you need any further assistance.
Purchased a custom neon sign and it stopped working in less than a year. I reached out to customer service and they said there was nothing they could do. I then asked them to recreate the exact same thing (I would pay full price) so I can mount it in the same spot and they told me I just have to reorder one and hope it's the same. Of course, it wasn't.
Hey Jordan! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Dav! Thank you for your wonderful feedback! We’re glad to hear your order arrived quickly and that you enjoyed reviewing and editing the proofs before final production. Your satisfaction means a lot to us! If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!