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BannerBuzz Australia Reviews Summary
BannerBuzz Australia has a rating of 3.9 stars from 347 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BannerBuzz Australia most frequently mention fast delivery, good quality and customer service. BannerBuzz Australia ranks 14th among Printing sites.
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Good and fast service. I recommend this user-friendly site.
Easy to use the customise flag option liked the preview options
Couldn't quite work out how to change all of the text, but the option to write what I'd like was extremely appreciated, when our flag got here it was perfect. The chance to see it before it was printed was great
Very easy to order and deal with
Couldn't quite work out how to change all of the text, but the option to write what I'd like was extremely appreciated
Very helpful staff great product arrived when it was meant to
Good when final got to where I need to be
Helpful staff and easy ordering - product and colours are great
Helpful, professional staff. Thorough service; they double check your design if they need to make the slightest change to ensure customer satisfaction. Very happy with my product. It looks fantastic when I Zoom in my dining room now - almost like having an office!
I placed an order for a banner, which arrived in the wrong colour. Out of good faith we reordered and the banner, with promises it would arrive on the 4th of May - paying extra to ensure it would. Since then, I have been hung up on, spoken poorly to, and my order has been dragged out with now being told it will arrive on the 11th of May. They have stolen money from my business, as they have not provided on the service paid for. I could not be more disgusted with Banner Buzz. Despite the website saying they are an Australian business, they are an Indian business - so have lied about location.
Do not use Banner Buzz
Started well, but then emailed to say that they could not produce the items I asked for.
I replied to an email asking for confirmation of artwork and asked them to please cancel the order and arrange a refund.
I also tried to email and phone separately.
I have not heard anything since.
Hi Dave, We regret hearing the inconvenience that has been caused and we are sorry to hear this kind of feedback. We appreciate you taking the time to get in touch with us and we will really appreciate if you can reply to the email that has been sent. You can also use our phone and chat feature 24x7 to connect with our customer support representatives. We look forward for your response to provide you the best possible resolution. Your patience is appreciated.
All good so far. Product was as we expected and meets our needs
IT WAS EASY BUT WOULD LIKE TO ADD THAT A DESIGN COPY ABILITY WOULD OF MADE MY VISIT EASIER.
I NEEDED TWO SAME SIGNS AND ONLY NEEDED TO CHANGE THE COST. AS I AM NOT A GURU WAS TIME CONSUMING.
This order took over 45 minutes just to process. The paypal wouldn't work. The autobot is too busy to answer questions. I had to ring twice to get information and also to check that I had not been double or triple charged due to the slow processing of payment and having to go backwards and forwards trying to pay for the order.
Hi Carol, We sincerely apologize for the difficulty you had faced. We have worked hard to make the ordering process simple and straightforward. We do our best to help every customer as soon as they contact us, however, we are sorry that you didn't get the assistance at first instance. There are various causes, including network issues, having too many open tabs, using the wrong browser, etc. If you run into any problems, try clearing your cookies, switching to a different browser, or giving it another go later. We are glad to check that the order has been placed correctly. We value your feedback, so we have passed it along to the appropriate team in order to provide a better experience moving forward. We look forward to gratify you again with the next order.
This company is not ethical or honest. They will sell you something with a fault and then when it comes time to fix it, offer a discount on a repeat purchase. They dont honour their customer satisfaction guarantees at all
Hi Ead, We regret hearing about your displeasure and we are sorry to hear this kind of feedback. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, thus we aim to provide a proper resolution. We regret to inform you that from the review that you have wrote, we are unable to find the order details, hence, we are unable to confirm the resolution that was offered. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away.
After placing order, follow-up was quick. Great online experience.
The chat system is excellent and Jazz was amazing
The product quality is fantastic
Service brilliant.
Highly recommend
Awesome website guys. Awesome customer relations and always messaged straight back. The product is shipped from OS but arrived on the exact delivery date. The feather flag signs are excellent quality and I can't fault the product or service. Good work BB Team.
Checkout was clunky - first order offer was removed after going to checkout.
Paid $25 for priority shipping and it arrived nearly a week later than I needed.
Quality is so so. Colour has started coming off already, yet it's supposed to be an outdoor sticker product.
Hi Michael, we are sorry for the negative experience you had with us. We always try our best to provide the quality product and efficient service to every customer. This is very unfortunate that you have faced an issue. Upon checking the order details, we can see that the provided artwork was low in resolution and also require the white ink. Due to that back and forth, delivery date got changed and you have been notified with the same. As we can see that product got delivered same as per the updated delivery date. However, as you are not satisfied with the received product quality, we have forwarded your concern to the team. They will contact you soon to provide you the best possible resolution.
Checkout was clunky - first order offer was removed after going to checkout
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bianca, thank you so much for your feedback and we apologize for the hassle that this has caused. Our concern team has responded you via email to resolve the issue kindly reply to us so that we can proceed further. Our goal is to consistently exceed customer expectations by providing reliable products and an exemplary level of customer service. We look forward to delighting you again with your next order!