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Banners | High Quality Full color Banners, Custom Vinyl Banner Printing with Heavy Duty 15 oz Vinyl ► $0.99/SF ► FREE Shipping ► 100% Quality, BannerBuzz CA. 3449+ Customers Reviews from Toronto and across Canada.
BannerBuzz Canada Reviews Summary
The company has established a strong reputation for delivering high-quality products and reliable service, with many customers expressing satisfaction with the design process and the final results. Positive feedback highlights the professionalism of the staff, ease of use of design tools, and prompt delivery. However, some customers have raised concerns about service delays, particularly regarding shipping timelines and issues with replacements, which occasionally lead to frustration. Overall, while the company excels in product quality and customer support, there are areas for improvement in logistics and responsiveness to customer issues.
This summary is generated by AI, based on text from customer reviews
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Rose (the chat/service person) walked me through every step of my order to total success. Then the item arrived within the week and i was impressed at the quality of the aluminum frame and the strong, vibrant fabric.
Easy to do. Now to see if delivery will be on time and the quality of the product
Don't waste your time or money! I submitted an order for backing boards for my products for an upcoming show. The show is early August and I made my order on July 10th with an estimated delivery of July 27-28th. I submitted the order with all of my own artwork and approved it. Two days later I receive an email asking me to approve my artwork again. No problem, I've used the same files with other companies with no problem. Woke up on the 20th with another email asking to approve my artwork yet again. I contacted customer support asking what the issue was especially considering I had already approved the artwork previously. No explanation could be given except a new delivery date - well past my upcoming show. Look for another company that will actually deliver on what you ordered.
I am a returning customer. Always great service and quality at BannerBuzz.
Quick shipping, easy product creation and good customer service!
Customer service at BannerBuzz was fantastic. We are very pleased with our product and it arrived when expected. Thank you Vincent and you colleagues at BannerBuzz!
Website was a bit tricky but online help was awesome. Thank you Vincent.
Suggestion - add a note on the order page that other delivery options will be provided in coming screens
I had a terrible experience with Bannerbuzz.
I had ordered on May 24 and paid for the most expensive shipping which would arrive May 31. My product did not arrive until June 6th. They blamed it on delays with the shipping company (FedEx) however I didn't receive a shipping notification until May 29th. I did not realize that Bannerbuzz.CA was not in Canada, but the product was coming from India. It took a week, not the "2-5 days" the shipping email said. For this issue, I asked and received the shipping credit.
However the bigger issue was that I only received 1 of the 2 flags I ordered. Dealing with BB was a hassle on this. I had to check with them almost every day for a week. Finally they said that they believed based on the weight of the box sent, they believe I was sent 2 flags. NOTE: I highly suggest filming yourself opening your package to prove what you received! They finally sent out a replacement flag, and I received it June 21st which was 3 weeks after I was expecting the original order. And the weight on the package was the exact same as the first flag (1 flag in each shipment weighs the same amount), so their argument was completely invalid. Essentially they called me a liar.
Do NOT order from this company!
Easy to work with would like to see more fonts available to use
One small sign had a dent at the edge which looks like it was done in production not delivery.
Very good but I would add basic shapes like in Word in your sign customization section. I did not get the arrow shape I would have preferred.
I ordered 2 instanty canopies. I only received the fabric! There web site is made to be confusing. That company is not Canadian at all.
Hi Michel! We are sorry to note your disappointment. However, as we have checked, you have only placed the order for graphic and you have received the same. If you wish to place an order for frame, you need to select the "Add frame option". Our team has also sent you the same information via email so we would request you to refer the same in order to avoid this to happen in future.
Also, please know that we are having our registered office in US. However, we are having our production & customer service units in US & overseas.
Furthermore, We have worked hard to make the website as user-friendly as possible and we understand that sometimes you may need assistance while placing the order so, you can always contact our 24 X 7 chat or call helplines to get any help before or after placing the order.
Prompt delivery would give you 5 stars, but too soon to tell!
Finally received delivery, but not in time for long weekend as promised. Disappointment is becoming common place in our society. The product, however, was satisfactory.
Hi Ruth! Thank you for giving your purchase a rating and we are sorry to note your disappointment regarding the delivery. We use top-quality shipping carriers including FedEx, UPS, and DHL; and the order was rush manufactured and shipped timely, unfortunately, it got delayed in transit. However, our company values put customer satisfaction as a top priority and we are committed to our customers so we have initiated a refund request for the shipping amount. It might take 10 business days to get processed and reflect in your account. If you have any further queries or concern, please feel free to contact our 24x7 customer support team via call or chat.
Rest assured, we are sure the products will serve their desired purpose. We appreciate your time and business. Thank you for choosing Bannerbuzz.
Prompt delivery would give you 5 stars, but too soon to tell!
Website a little difficult to go back and forth in. Then once i ordered the product i could not get through by phone or email to discuss shipping issues and delivery delays. Only mode of communication was the CHAT window with a LONG wait.
Hi Derek! Thanks for taking time to review Bannerbuzz. We are sorry to hear that you have had trouble while using our website and we are sorry for the unpleasant experience that you had while connecting to our support team. This is certainly not the experience we would want you to have. We value our customer's time, and this should not have happened. We are prioritizing the issue you're facing with our software, and our team is already working actively to resolve the issue.
Further, we have worked hard to make the website as user-friendly as possible, and we understand that there is room for improvement. In case of any trouble in future, please feel free to contact our support team which is available 24x7 via call and chat. Alternatively, you can also write to us and elaborate on the issue at [email protected].
Website a little difficult to go back and forth in. Other than that very good.
Excellent easy to use site for custom signs and fast shipping. I designed and ordered my custom parking signs and they were here fast.
Easy to order and easy to use design tool. The design team support was good. Would order again.
I contact you company after putting my order in and no one ever answer me, not on the chat, not on the 800 phone number, to the point I was wondering if the company still existed
Hi Marie! We are sorry for the inconvenience caused to you. We understand how upsetting this must be. We always try our best to provide fast and efficient service to every customer. However, as checked your call couldn't be connected to us due to some technical reason and there was a heavy call and chat flow as well at the same time. While we make great efforts to deliver high-quality products and superior customer service, we do understand that there is room for improvement.
Since your feedback is important to us and we will share this to our concern team to work on it and we assure you that it will be used to make your future experience with us positive.
We appreciate your time and business. Thank you for choosing Bannerbuzz.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Linda! We are sorry to note your disappointment and apologize that our service does not meet your expectations. Despite our best efforts to provide high-quality products and superior customer service, we recognize that there is always room for improvement.
We are a global business based in Georgia and have production units located all around the world. Each order is automatically assigned to the most appropriate unit according to multiple factors including but not limited to current production queues. Thus, an order can be shipped from any of our units worldwide.
We use the best logistics carrier to make sure that the delivery is on time and our intention lies with providing best service to each one of our customers, any delay cause is really unintentional. As checked your order was rush manufactured and shipped timely by performing all quality checks, unfortunately, it got delayed in transit which was outside our area of control.
As per the previous conversation over the email, our team has resolved your concern with the best possible manner. Our company values put customer satisfaction as a top priority. Hence, our team has honored your request and issued the reship of 1 flag and initiated the appropriate refund.
Rest assured, we have taken your feedback and have it shared to our concern team in order to avoid such situation in future.