Bank of AmericaReviews 653

When I signed up for an Alaska Airlines credit card I was very excited. I have used the Companion Fare option several times with good results. The 1st 2 years I was able to upgrade my seats to first class using points even with the Companion Fare option. Now I am being told that Alaska Airlines has not authorized 1st class seating yet for my flight. I made my reservations 11 months in advance. Now I am less than 3 months until departure, but still cannot upgrade my seats with points. I am no longer using my BofA/Alaska Airlines credit card for my purchases. The Companion Fare option is terrific, but if I cannot upgrade to 1st Class with points (I have 80K points available, but am unable to use them). The Companion Fare option is excellent, but I am now using a different credit card for all purchases to earn points. This is not a BofA issue, but an Alaska Airlines issue. I will probably start using Hawaiian Airlines for direct flights (SD to Maui) as well. Most unhappy.

I have three years with these guys. I noticed they want to charge for everything. Checks, fees for anything. I truly believe they are so popular so they do not care about the customer as an individual but, as other of a million. They do not understand when their website online is not working and even is a check was deposited in a wrong way cause of that, you will pay a fee. Talk to a Mannager they are unprofessional to speak with. They will not understand. This is the type of bank you want to avoid.

I was forced to go to Bank of America because I was handed a check drawn on the bank. Bank of America refused to honor their own check. Bank of America is holding my funds hostage because they don't have any money in their branches. I waited 35 minutes outside in the rain to even get in to the branch, and was treated worse than sewage. How is this Bank allowed to continue in business? I terminated my relationship with Bank of America in 2004 when I couldn't get the Bank to stop its dishonest employees from stealing my money. As an attorney, insurance companies on settlements typically put my name on drafts, so I have to go to the bank and make sure the check is paid to the client. I went to the same bank branch where the client has an account, presented the draft with the client's endorsement, showed the client's consent, and showed my identification to have the check deposited. After wasting my time, and refusing to make a copy of the draft because the branch didn't have any paper in its copy machine and no paper anywhere in the branch, and after being repeatedly disrespected and insulted, I was told to go get my signature guaranteed from my own bank. I said, "you know, that is not necessary", but I got an earful of funk. So, I drove around, spent another hour and had my own bank tell me that they haven't guaranteed a signature in 11 years, and that the Bank of America refusing to deposit the check was lying to me. My own bank told me to go to the Bank of America next door, which I did, and they did what the actual branch with my client's accounts refused to do. Neither the branch manager or the assistant branch manager was even in the first branch of Bank of America. My bank told me that there are a lot of very racist Bank of America employees who hate Whites. This from nonWhites at my bank! Oooh, la, la.

I called Bank of America 6 days ago to ask about an overdraft fee that had yet to occur, because I had a company take out an automatic payment when they were supposed to send me a bill for my last payment, since I discontinued service with them. I spoke to a nice girl who told me that I would need to let the fee go through on my account, but that I could call back to have it refunded once it went through. I called back today to have the overdraft fee refunded, and was refused. I spoke to 3 different customer service agents, supervisors, and people in the "escalation" department. They refused to help me, and did not give any consideration to the fact that I called to have this taken care of once already, and was following what I was told to do, which was to call a second time to have the fee reversed. Apparently their calls are "recorded for quality assurance purposes" yet no one would agree to listen to the call where I was promised a refund. I have banked with this company for 15 years, and they just lost me as a customer. I will be closing my account immediately.

Contacting Bank of American SEVERAL times and getting TRANSFERRED SEVERAL times and getting DIFFERENT INFORMATION most of the times has been one of the WORST EXPERIENCES OF MY LIFE! They have POOR Customer Service and DONT help resolve issues well at all, even if you stay on the phone for 2 HOURS. I WANT TO CAUTION EVERYONE WHO IS CONSIDERING BANKING THROUGH BANK OF AMERICAN AND ESPECIALLY IF YOU ARE CONSIDERING A HOME EQUITY LOAN - DO NOT CONSIDER THEM. SERIOUSLY WORST EVER POSSIBLE EXPERIENCE EVER IN MY WHOLE ENTIRE LIFE.

I love their customer reps. Always helpful and caring. I had an issue with my card and they were so helpful and kept calling for follow up long after my issue had been sorted out. I recommend it highly

I had many different types of accounts with the Bank of America since opening my first account in year 2008. To date, all accounts operate and have always operated exactly as advertised. Never seen their web site down. Never had any problems with any transactions (plastic card, electronic transfers, checks, etc.). BoA is quick to resolve fraudulent charges. Staff members across multiple branches I visited in those years have been welcoming and professional. I believe I am a tough rater, but I cannot think of anything else to even wish for. Through those years of 100% proven reliability I have gained a great confidence in the bank.

Seems like every time I have tried to do business with them it ends up being about the same experience as going to the DMV or a root canal. Both very painful and something you hope to never experience again. I know they are one the too big to fail banks, but it as if if the people that work at the local branches could careless whether you actually even want to do business with them. They are still in the Dinosaur Age of Banking and not adapting to the changes Millenials are demanding. Hope they realize that soon and start to make a culture shift and really want to serve their customers.

I had been a customer of Bank of America for a while and had an auto loan through them. I most recently got an auto loan through another bank and found that the rate was actually quite a bit better. When I approached them about the rate, they were hesitant to discuss the difference in rates and just told me what they had to offer. I'm considering switching from them since they don't really do anything to keep me as a customer either for my own personal bank account or for my small business. It might just not be worth it to me.

I would also like to note that their online support is horrendous; if you have an issue it is much better to go in and talk to them in person even if the issue is with the website itself.

I have to wait about 10 minutes, answer 100 questions, then verify everything all over again when they finally do answer. Then they proceed to ask me questions they already know the answer to that wastes even more of my time and really makes me angry. Other than that they seem like an ok bank, and are very conveniently located all over my city. Real stingy about who they lend to though. They don't mind playing with your money and making money off of it while you're not using it. But when time comes for you to need some, expect them to run you through flaming 100 hoops, then tell you no, unless you have lots of money, then they'll give you some. This is not a bank for poor struggling folks like me. Poor people would be much better served by joining a Credit Union like I was wisely advised to by a close friend. They gave me $1,000 line of credit like it was nothing!