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Bank of America Reviews Summary
Bank of America has a rating of 1.2 stars from 654 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bank of America most frequently mention customer service, credit card and online banking. Bank of America ranks 298th among Banking sites.
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This app and the whole Boa experience is so frustrating and does not work!
I've been trying for 2 days to manually transfer funds: not working.
Had to call local bank twice and get transferred twice because of the defective auto/recorded answering system. System was not computing my spoken answers correctly. System was not computing my account number correctly. System led me to the wrong dept bc of this. And system hung up on me, too. I am at work during bank hours. And I don't have one close enough to go to a bank during lunch hour. I will be looking for a bank that has live associates only. And will quit with this robot phone system. It's defective and has wasted 15 min of my 30 min lunch break just to get in the phone queue!
I'm a customer of Bank of America for 20 years. I got low rate check and didn't realized that I can't deposit to my account. Instead of 0% rate I ended up %23 in addition to transaction fees. The font was so small in comparison 0% Apr till 8/20. I called customer service and got nothing. Being a loyal customer worth nothing when it comes to Bank of America. DO NOT DEAL WITH THIS BANK. There are fraud! Diana
I think bank of America is the worest bank I have ever read about, there customer support is very poor and the only thing they care about is your money.
Bank of America should close their doors. My 94 year old mom has banked with BOA for over 50 years. First you can never call and speak with a representative at the location you use. Secondly, they closed the location she used and unfortunately she decided to continue banking with them so now I have to drive her over 10 miles to do her banking. And for me the straw the broke MY back... they closed the drive thru. BOA do you have any idea how inconvenient it is for a elderly person to struggle getting inside? Not to mention someone who is in a wheelchair and even a parent with small children. When I asked why they closed the drive thru I was told they didn't have enough staff to cover the window. Really? Shame on your greed BOA!
I wish I did research before... Horrible customer support and they are so money hungry. Evade them at all costs.
Bank of America has HORRIBLE customer service, and it's EVERYONE in the company (managers and all)! This bank ONLY wants your money, and doesn't care about anything else. I've called the back at least 50 times for the same issue, because they REFUSED to resolve it! If you don't want to be ripped off, go to another bank.
Warning! Do not use Bank of America
From terrible customer service, rude and liars!
Worst experience with a bank I ever had hands down!
Have a credit score of over 800 unit Bank of America. Never missed a payment with any bank and did not receive a bill from Bank of America. They contacted the credit agencies and lowered my score. I contacted them and tried to discuss there failure to send or contact me. The Bank doesn't give a $#*!. Please never use this bank. They are the worst bank to account with. They have no regard for their customers.
P Henderson
They charge fees for everything! It seems like they put traps intentionally to find the ways to charge you. I do not recommend this bank.
The online banking is terrible. Tell you a TRUTH. Their customer service hotline (*******194)'s waiting time in average is more than one hour. They never waive any late fees but will charge you tons of bills out of nothing. SCAM bank.
I've been waiting nearly an hour to talk to a Bank of America rep, and am writing a review with my other hand to help pass the time. This wait time is usual - they make you wait longer than the IRS. I ignore the recordings until the voice says "We know your time is valuable." At that point I yell "Shut up!"
Ah, I finally got a rep, and for once I got a good one. B of A just went from one star to two. Found out what I needed to know: whether or not my card was still on Autopay - and he also let me know that my newer Bank of America card is on Autopay as well. I hadn't heard back since I sent the needed forms, voided checks, etc. by postal mail (that's right) to set up Autopay for that card two months ago.
It's nearly impossible to set up Autopay or talk to a representative, and this was the first time I've ever reached a good rep at the end of the wait. So why do I put up with it? Two reasons. One: 3 percent cashback on gas, all the time. It is my default gas card. Two: they give a small percentage of their fees to causes I support. I'm sure the shares are small, but repeated over years, they add up to a donation.
I've been using Bank of America for quite a while and it is pretty good, everything works as intended, customer service is always helpful and there have been no issues with money disappearing.
THE 800 NUMBER IS A JOKE. WE HAD AN ISSUE THAT THEY PROMISED WOULD BE RESOLVED IN 90 DAYS. IT WAS NOT. GILBERTO IN PHOENIX WOULD NOT GIVE US A MANAGER. HE KEPT ASKING FOR VERIFICATION ON AND ON AND ON... HAVE FUN CHASING YOUR TAIL WITH THIS BANK.
I like Bank of America I have had my account with them now for over 20 years. I like that they are quick to inform you of any issues they see with your bank card. If I go out of town and not tell them. I will get a phone call and a temp lock on my card. Because it is activity that is usual. Now I call and let them know I am leaving. The even have where you can let them know in the app or online.
These guys only want your money. For me they have a history of incredibly poor customer service in every way. I don't trust them either.
I have a home equity loan with BOA. It is in the pay off period so I pay a fixed amt for principal plus interest at current rate. Each month it changes amt due, One month my amt due online and paper statement did not match. I went to the local bank and they looked up th"correct" amount which I paid with a check. One month later I get a over 30 day past due for $9 - they had transposed two numbers. I immediately paid the $9 and notified the bank. They removed the fee but left a 30 day late note in my credit report. I see it often as it is the only "adverse" report on my credit report. I get refinance letters and credit card offers from BOA almost weekly and they go straight to the trash can. BOA service has dropped below that infamous stage coach bank. Get me once but never again.
I got distraught and stopped the card. But soon I knew mine was protected from such scam. They immediately sent another with a hologram so as to prevent copying it.
Also when I went there for current exchange or something, they recommended a couple of cash-reward cards. I am using them and pleasantly getting the cash into my account...
I have found this bank to have a better understanding of personal needs and requirements than many (over 6 different banks). They are well trained professionals that work as a team and focus on customer service.
I have found this bank to have a better understanding of personal needs and requirements than many (over 6 different banks). I get my amazon mastercard from them and they are absolutely fab. Recommemded.
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