BanggoodReviews 3,246

Prices are great but the products are kinda hit and miss. You can tack on several days to whatever they say the shipping is (processing time?) but that is not a big deal. Where they lose me is customer service.
I have made several orders and in the last one I received 2 broken items (one of my previous orders had an item damaged but useable). I emailed them (the live chat NEVER works, go try it now and see!) and after several rounds of emails and a video they requested they apparently forwarded the correspondence to some french company that is their supplier. The french company of course said contact whomever I bought it from.
Right now I am on my second round trying to get my broken items replaced. So far they asked for a video of the item (again) and then closed my ticket. Sooo yeah, if you see something neat and are willing to never see some money again maybe give them a try, otherwise I would pass.

I TRIED TO COMMUNICATE WITH KATHERINE BUT GOT NO FURTHER RESPONSE. JUST ANOTHER BRICK WALL. I FINALLY GAVE UP AND ASKED TO RETURN MY MERCHANDISE FOR A REFUND. THE FIRST THING ANOTHER CSR SAID WAS THAT I MUST PAY SHIPPING. I GOT THE RETURN ADDRESS AND IT WAS IN CHINA. HOW MANY PACKAGES DO YOU WANT TO RETURN TO CHINA ON YOUR NICKEL. THE COMPANY SURE HAS THE RIGHT NAME. BANG GOOD. THEY DID ME. REAL GOOD. $100 GONE.

Replying to Katherine L from my review
I just now saw your reply and I tried to get back into it to give the order number but couldn't so I'll try this way. The order number is ******* Jim Nelson.
Thanks for your reply.

If you buy, maybe never receive your purchase, this business don't manage customer data information.
Buying from ebay or amazon I never have problems but after buy from banggood i
Just have problems.
My Order No. *******, Order No. *******, Order No. *******, this one month ago, but i never receive my purchase and after pay no one ask me for shipping address.
Management, CRM, customer data information don't exist with banggood.
If you don't like problems stay far from banggood

I am not sure if it is an act or for real but the "customer service" pretends not to understand and ask for the same thing over and over. I sent everything requested for a return. I used Banggood as a drop shiper and have done about 121 plus orders with them. On one order it was not a tracked item and dues in max. 35 days but they said to wait another week. Still did not come.
On a much bigger item (quadcopter) they shipped a unit that did not work. Even after sending video that clearly showed that they have refused to act on either a refund or replacement. I had to refund my customer so I am very very disappointed with Banggod and do not recommend them to partner with.
There have been small things on three other items that people complained about quality and I refunded but did not even ask for Banggood to do the same but for this quadcopter we are talking almost $400 out of my pocket!
No Customer service. They act like they do not understand English. Maybe they do not except for your money I guess!

Banggood/ A**************-ordered a set of servo regulators as described in portal as 1.1mm. But im unable to push thru my 1.1mm pushrod. Brought this up to their sales/vijay. He insisted their product description is correct. I provided the photo for both items.he declined to accept the fact that the id for the regulator is less than 1.1mm
And blatanly replied that the photo proved nothing?
I have spent so much times having meaningless exchanges with vijay. Have told vijay if he disputed the fact, he shud measure the regulator's id.
I have been a long time customer of banggood. With the way vijay handle my issue, im not too sure whether i wud want stay - eusoff/banggood vip#3

so i went back to have my intelligence checked and apparently im not smart enough to learn to STAY AWAY FROM BANGGOOD. ive placed 10 orders in the last few months and 4 of them had an issue and one never showed up in the USA..but the one that never showed up has taken the cake..it cost $7.30us i have waited 31 days (plus weekends). The package never showed up in the USA, so there is no USA tracking number for the post office to track. So i dont have proof its "lost" as they requested, so banggood says i have to wait 60 days for a refund?!?!?!?..WTF...for $7.30..are they fkin out of their minds...so ive had it...i say boycott banggood!! im taking my cash else where, so i can keep my sanity and my dignity...(GOOD JOB BANGGOOD YOU JUST LOST ANOTHER LONG TIME COSTUMER...and after i gave you a second chance too)..stay away from banggood, they'll make you go insane, have you tracking your every order, (doing their jobs )and wasting your time, promise, eventually it will happen to you too..

They shipped right away and their tracking actually worked, sort of. But they shipped me two solar items IN A PLASTIC shipping bag. Needless to say they were broken. Then they want me to send them pictures of the items. Well, I know I should have a camera but I don't. My friends don't either. We're an odd bunch here, no one has a smart phone, I don't even use a cell phone myself. So I tell them three times I don't have a camera. Their responses in really poor English (but you can understand it, sort of) say "Send pictures". Well, I'll send a credit card reversal, see how they like that. Shipping in such a poor manner and then making me prove the items were broken is poor customer service. Amazon, for instance, requires it's sellers to ship properly, as does Ebay.

Yeah they continue to insist on "photo evidence". Thank God for the Fair Credit Billing Act of 1974 and other laws in the USA that protect me against unscrupulous criminals from Hong Kong.

UPDATE: Still waiting for the CC Bill to arrive. Bang Good has no intentions of making good on their obviously bad shipment. I mean mailing glass items in a plastic shipping bag, what did they think would happen?

After many many emails & having to do a disput with PayPal, I think putting this complaint on SiteJabber made the difference in getting this settled. I have been paid in full, I still have the product & willing to return it if they pay the shipping. Have not received a reply about this. Many thanks on how this turn out. I'm raising my rating to 3 Stars & not 4 only because I'm leary about doing future business with them.

I have bought a number of phones from banggood and they have always been OK, but this time my phone developed a number of problems, so after the sending of videos of the problems they said I should send it back for repair to which I agreed nearly three months later I still have no phone and it still hasn't been repaired and when I email them all they say is be patient. I would advise anyone not to use them because of there bad customer back up, It is an unacceptable time to be without a phone but all I get told is to be patient.