BanggoodReviews 3,246

I ordered a phone and accessories from Banggood. Everything was ok, phone and case were ok, but the protective glass was not right. They will send a new one to my request within days.
So Banggood is my opinion maximum!
Not like Coolicool, who I ordered a ZUK Z2 phone until 2017.04.07, has not arrived until today because DHL has left me daily writing to them to repay my money or send a new phone, but they will cut it off My request! So do not order Coolicool from Banggood!

The store is OK, but I have chosen never too use it again for 1 reason, if your complaint is not black and white, the level of stupidity from customer service is beyond me.
Very poorly trained staff.

Also after spending few thousand Euros I get shipping coupons which they fail to honor, and it vanishes.

Then they fail to honor the shipping method they sell and after product is paid they require more money or cancel order.

It's one thing to get your money back in a few weeks time, but nothing curses the disappointment that follows. They have your money and your product, and it's theirs for a week or 2.

I just had it to my head.

DO NOT TRUST THEM!

I have been shopping for quite a long time on banggood and for years they have been the most trustable Chinese webshop (which does not mean a lot, but they were the only one who refunded me without escalating the issue to PayPal).

However, recently I purchased a cheap (4$) USB audio adapter (a. K. a DAC) from them and I wrote a mostly negative, but objective and unbiased review about the item because it sounded awful. To my surprise Banggood just did not publish the review and we got into a lengthy email conversation about the terms and conditions Banggood set to publish my review until I realised that they will not publish it whatever I do. So I lost my trust in Banggood's reviews, in Banggood general and stopped shopping there. They are the same kind of fraudsters like the ones on eBay and Aliexpress, but the latter ones are cheaper at least.

I had quality issue with the phone I ordered from the Banggood. I returned the phone and Banggood refunded my money. They handled situation very well and I have nothing negative to say. I'll definitely buy from Banggood again.

It is ridiculous that I have to spend an additional $23.08 in shipping cost to return a $29.00 item. I would rather donate the pants to charity and opt to never buy from this supplier ever again. They are the worst supplier I have ever dealt with.
They advertise a size of the product that I ordered that does not even come close to the advertised size. When I informed this they told me I ordered the wrong size. Buyers beware. DO NOT BUY FROM THEM... EVER!

Bought and paid an item online. Promised 14 - 25 working days delivery to South Africa. No response from *******@banggood.com. Please take care when using banggood.com. Bad Service. Bad Business. Bad Brand. Bad News.

I ordered a 5W FM Transmitter for about $60. It arrived within a reasonable amount which is good. The package looks good but the product does not work in general. I tried to transmit, sometime I can hear low level transmission on top of noise, sometimes noise alone, and sometimes it swamped out all other FM stations and if you move some wires the noise decreases or increases dramatically. As far as I am concerned the product does not work. Banggood does not provide refund unless you provide a video. I cannot be bothered to proof that the product does not work. Not buying from Banggood ever.

The item I got didn't fit on my phone I was on live chat with customer service the lady was asking me the same questions over and over she wanted pictures & all I was asking for was a return label and then tells me it was their fault then will refund me... then she said the salesmen said I put the item on wrong which I know how to simply put a phone case on I sent her another picture of me putting it on the correct way then she dissconnects the chat because I was right! I will never buy or recommend anyone to buy from this company horrible..