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Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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Ordered an Samsung 8 plus case cost $5.99 waiting for 3 weeks, and got a junk with 2 broken plastic cases. They are like 2 half plastic bags with few holes. Put in my phone they are like a joke. Tried to return it, but they requires picture, video on youtube...
Never buy from them again.
Highly disappointed in this site after yes of ordering of them they twice sent out the wrong items let it go the first time reported it the second time they made it awkward for me requiring photos and all kinds of $#*! will definitely not be ordering of them again will go else where do not buy from them
Dear janet j, thanks for contacting us. All our products are always physically checked before the shipping process. However, in some rare cases it might happen that due to a human mistake, a wrong item is placed in the wrong package. We need the video/photos of the problem so we can diagnose what is causing it and find the eventual solution. Hope for your kind understanding. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
Supplied me with faulty phone. Bought Doogee mix phone, received on time. Written email to banggood team No reply yet. Phone switch off by itself frequently.
Dear Anshu m, thanks for your reply. We rigorously test every single product before we ship them, so this problem might have been caused by any unexpected damage during the transportation. Normally, our staff will help you to solve it after receiving your email within 2 business days. Would you like to check your mailbox later? We apologize for this inconvenience and hope for your kind understanding. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
Give daily offers and points every day and their customer service is fast and very responsive. Can ship to every par of my country (India) which other competitors can't achieve.
I have written several critical comments and none has been published.
Store is good and shipping but because of this selected commenting I only give 2 stars.
Dear Pete P, thanks for your reply. Would you like to tell us where you wrote the comments then we could help you to have a check? We will publish it if the comment meets our review guidelines. Hope to hear from you soon. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
Eu recomendo a banggood pra mim e o melhor site de compras internacional, o atendimento deles chegar ser ater melhor que os sites que tem no Brasil, eu compro sem medo e chega tudo certo como descrito no site, antes só comprava no aliexpress mas depois que conheci a banggog só compro celular com eles, a banggood e nota 10
I used the card details in the website to buy something,,, when i press enter after entering, it gone to another page and says something went wrong, but i entered correct details of my crard, so iam just scared due to any scam in this website
Dear Aaron S, we are a reliable and trustworthy online shopping website from China. We will try our best to assure the security of our website. It is suggested you could visit our website to get more information about the payment. And here is a new user guide for our website about how to place an order. Hope it will be helpful for you. If you need any further assistance do not hesitate to contact us. http://www.banggood.com/Contact-Us_hi111
Electronic items arrived either broken (mini drone) or without function /connectivity (laser beamer) - I did make the mistake to order again... for fidget spinners... thought to make kids happy with special models. Now 2 arrived out of 5. One wrong item. Customer service acts as if they were dumb and don`t understand, regardless of how many screenshots and order numbers they get... STAY AWAY!
Dear Martina M, thanks for your order. All our products are always physically checked before the shipping process. However, in some rare cases it might happen that due to a human mistake, a wrong item is placed in the wrong package. If there are some problems with your product, you can email us with pictures or video(please upload video to YouTube and send us the link) including order number, product number, and SKU number label to [email protected] Our staff will help you to solve the problem after receiving your request. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
Second review in less than three months of a chinese site... And again I have to say that to have support it's pretty impossible.
I Bought an LeTV MAX 2 on 20 May 2017 and everything went okay on expedition and the product arrived in time.
So, where's the problem? The problem is that the phone functioned about 20 Days, then suddenly died. I asked for Support but the only response I've gotten on 3 July 2017 was... Sent us a video of the problem! A video of the problem? The phone is stone dead! What else I have to say. First they wanted pictures of the phone, next a video of the problem, then what else? A Ballet show? So From my part I have to say that you have to stay away from this site, if you have problems very likely you lost time and money to receive support and then there is still no assurance that you receive your goods back repaired.
Dear Andrea T, thanks for your order. We apologize for any inconvenience caused by this issue. We need the video/photos of the problem so we can diagnose what is causing it and find the eventual solution. We will forward the video/photos to our technicians that will tell us exactly what the problem is. Hope for your kind understanding. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
I LOVE THIS COMPANY. SO HELPFUL AND PROFESSIONAL. All the staff are there to make the customer happy. I just can't tell enough people about them. Any little problems are cleared up right away. Don't know any other company that acts so fast to please.
I can't wait to show my friends what I buy on Banggood. They get AS EXCITED AS I DO.
Having ordered something and received something else, I now discover it's impossible to contact Bang-good. There is a form on the website to ask for a refund or offer comments, but it poses impossible demands. You have to attach a photograph, but if you to it doesn't regard as a photograph and keeps asking. This makes it impossible to send any message to Bang-good. That's probably the intention?
Dear Martin C, thanks for contacting us. We are very sorry for this situation. Normally, we need the video/photos of the problem so we can diagnose what is causing it and find the eventual solution. We will forward the video/photos to our technicians that will tell us exactly what the problem is. Hope for your kind understanding. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
Awesome service and support till receiving my parcel in my address. Live chat service is also very informative and satisfactory. Must buy more product from here.
A generally good shop.
-Sometimes not the best prices, but for sure it's a good idea to check them as a solid competition.
-The product reviews there are quite helpful, especially with real photos of product.
-In case of issues with orders, products, delivery etc they have solid customer support
-As of shipping I think it more depends of your local service than the sender.
Very great customer service! Excellent and Professional communication to solve my problem.
The product received was different from my order.
Customer service is virtually none existent or they just don't care anyway stay clear the product I purchased was the latest TV Box H96pro. Big mistake it took more or less than 3/4mins to actually boot-up every time, the remote was completely useless so no quality control was ever taken. It was too expensive to return they finally partially refunded the price of the replacement remote. Very disappointed but once bitten!
Dear Roy C, thanks for contacting us. If there are some problems with your product, you can email us with pictures or video(please upload video to YouTube and send us the link) including order number, product number, and SKU number label to [email protected]
Our staff will help you to solve the problem after receiving your request. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
The Torx set I received was of very good quality. The customer service is of first class. I've received prompt reply when I sent inquiry regarding the shipping time. Very kindly customer service. I will definitely ordering more stuff soon again and recommending to everyone.
Wen we were on vication were planning to get some drink but we didnt fined any store to buy some of water wen we didnt fined a store weve go on the other places to fined some water.
The solar dog repellent broke in 4th day. They have a 3 day return policy. And they created it hard to return even within this time-you need to make photo or video of not working product, make a picture of shipping label(who is going to keep it) and then send it to their website for approval. Be aware.
Dear Marina H, thanks for contacting us. If there are some problems with your product, you can email us with pictures or video(please upload video to YouTube and send us the link) including order number, product number, and SKU number label to [email protected] Our staff will help you to solve the problem after receiving your request. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
Didnt got my bluetooth receiver for month. Website tracked upto sending to India. Then didnt got for month. Then emailed to customer care and they immediatly and politly replied to wait for more 10 days then immediatly returned 10 dollor wholr amount thanka customer care. This was my first experience with this
Dear Nitin D, thanks for your reply. Please consider that in some rare cases, the delivery might be slightly delayed due to unexpected processing time in postal or customs office. If you still could not receive your order within the estimated delivery time, please feel free to contact us. We will be glad to help you to have a check. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
Why is your customer service so $#*!ed up, answer that $#*!, i ordered something, 2 weeks ago they lost it and wont refund my cash so i can get it somewhere else, it was so called express 5-8 days, D. H. L which is the courier say they never recieved it, and is and it shows by the tracking # its still in SINGAPORE, waiting to be picked up, i gotten nothing but b. S. from this compamy, and all i want is my cash back, 4 days of investigating, DONT GIVE THEM YOUR CASH, THIS PLACE IS SCAM, use ( GEARBEST)
Dear Darrin J, thanks for your reply. The tracking information might not be updated in time during transit process. Could you advise your order number so we check more information for your order? Hope to hear from you soon. For any further information or assistance feel free to contact us, we will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
From the business
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nhuong N, thanks for your order. We are very sorry for this inconvenience. We rigorously test every single product before we ship them, so this problem might have been caused by any unexpected damage during the transportation. In order to find the best solution for you, we kindly invite you to send us a video or photos where the problem is visible so we can confirm the problem and offer you a solution to your case. Would you like to send the information we need and contact us later? Hope for your kind understanding and look forward to hearing from you soon. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams