BanggoodReviews 3,246

Dont trust them you will lose your money i have 3 order from them from 2 months and nothing received and track dont update bangood say they will not refund my money
They talk with me with a rude way
If you dont receive your order say good bye to your money thanks good that i pay with paypal i open a claim to take my money
Dont trust them they are a big scammer

I ordered a tracked robot kit. It arrived damaged so I contacted CS and sent pictures to show the damage. I asked if they could send a new frame as the one I received was bent up and I was unable to use it. They said no, take it somewhere and have it fixed and they would pay for it if it werent too much. I told them I had no time for that and now I was expected to correct their mistake. They then told me to mail it back to China for a refund. I haft to pay for shipping back to China even though it was shipped from CA USA. THIS COMPANY DOES NOT CARE ABOUT THE CUSTOMER THEY ONLY CARE ABOUT YOUR MONEY. PER THEIRS ACTIONS

This was my first shopping experience and Banggood. I stumbled across their website by accident and have since bookmarked it for further purchases. My laser engraver came within the allotted shipping time and was well packed. There was some difficulty tracking (through not fault of Banggoods but rather the DHL who did not update) and Banggood replied to my email inquiry almost immediately reassuring me it would arrive on time. One of the belt tensioners broke during the assembly. After emailing Banggood I learned this was not something that they had in stock. They contacted the manufacturer for a few spare parts and kept in contact with me the entire time, offering to mail me 2 replacements once they arrived. I do a lot of online shopping and this is the best customer service I have experienced in a very long time.

Unfortunately, it's too late for apologies. The damage has already been done. It's too late to try and help me now, I have sent the Lizard back and am now waiting for my refund through Paypal.

Banggood have made no effort to solve the problem at all. I informed you about the problem and the fact that many others were experiencing the same issues, and you ignored me and asked me to return the product at my own cost, sorry, warranty doesn't work like that.

Your warranty is ridiculous to start with. To make matters worse, it seems there was a large batch of Lizards sent out that were doomed from the start because of manufacturing issues, and you have made no attempt to rectify that.

I am fed up with the process associated with having to return products back to you. Eachine have no shame in selling a product that is not fit for use, and you have no problem selling that faulty product.

To anyone wanting to buy this drone from Banggood, have a look at this video, and read the comments, and then decide if you still want to buy it.
https://www.youtube.com/watch?v=r3lxuntQyl8

They knew they were faulty, Banggood have received bad reviews regarding the issues, and you still continue to sell them.

I have sent you the videos. Just to make sure you get them this time, I'll put some links below. The best one is the camera heating up, it reached 111 degrees Celsius and it was still rising. If I had left it on longer, who knows what would have happened.

https://www.youtube.com/edit?o=U&video_id=1C_8qIpc5RM

https://www.youtube.com/edit?o=U&video_id=tNhe6oZTTSQ

https://www.youtube.com/edit?o=U&video_id=XpZK1pKEZNs

If you have a look at my account, you will notice I haven't made another purchase since, And I won't be making a purchase again. I have lost $25 in points that I used to purchase the Lizard in the first place. I currently still have about $25 in points that I will never use again. You can keep those points.

I don't need to write to your complaints department and waste my time to have nothing done about the issues, as it seems your company doesn't care.

Writing on this forum is the best way to let the people know how I was treated by Banggood, and then it's up to them if they want to buy from you.

Great prices and Big Discounts are one of the Pro's of Banggood, I really like their VIP system, where you can get better deals the higher VIP tier you reach.

Also you can often find mobile app specific discounts and many mini events where you can earn discount coupons or even win stuff.

The processing of orders & shipping is always fast and on time, everything arrives neatly and securely packaged. I never experienced any damaged items in my order, they really pay attention to it.
If you are ordering expensive stuff, it is always better to pay a little extra for shipping with insurance, it exists for a reason.

Of course nobody is perfect and to me it also happened, that I got a similar but different product from what I ordered.
Thankfully Banggood Customer Service is excellent (they replied within a day) and after providing them with the necessary details, they promptly offered me compensation, thus solving my problem and leaving me 100% satisfied.

Personally I recommend Banggood as a great seller, that never disappointed me.

I recently ordered a small FPV camera and transmitter together with an LCD monitor. The monitor came in around 10 days which was satisfactory. The camera and transmitter were shipped separately and came much later, but when opened the package contained the camera as ordered and an RC receiver instead of the transmitter. I immediately contacted customer service and received an apology and advice that the transmitter would be shipped promptly. I have received advice of the shipment being made. I was disappointed with the original shipping delay and the supply of the wrong product but i am satisfied with the prompt response when i drew attention to the error

Banggod is a very a large company with its low prices is a good attraction when your purchase 3-4 items per month. Ive place 13 orders (14 items) in the last 2-3 months all have gone well except my last purchase QX105 Bat.
I would like to commend Herman for his diligence in correcting the problem. He did follow procedure and attempted to send a replacement part, as I explained I prefer a product that work out of the box when delivered and not have to wait three additional weeks to fix it myself. All other Banggood agents just stop responding to my emails. I keep them as proof. Herman went above and beyond to resolved my issue with updates over several days. Very Satisfied with the outcome although the website now prevents me from ordering products calling me a payment risk and ask me to understand their decision that prevents me from ordering from the website. I get the hint and will take 3-4 per month purchases to other competitors They may have the very low prices as online consumer the value comes from the support services when things dont work as planned. I am giving a higher rating because of the commitment Herman spent in assisting me. Very disappointed that such a larger company as Banggood would go to this extreme over a $45.00 purchase.