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Banggood

2.3

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Banggood Reviews Summary

Banggood has a rating of 2.3 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 774th among Electronics sites.

service
548
value
1,255
shipping
1,266
returns
263
quality
1,257
This company responds to reviews on average within 48 days

Instant Feedback

123,162 reviews

We monitor reviews for authenticity

Oregon
1 review
1 helpful vote
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They don't deliver
November 30, 2017

I ordered a 7 inch cell phone waist holster and it was never delivered.
When i complained they did not answer for more than a month. They wanted me to complain to post office, but it has been too long for them to trace it.

Date of experience: November 29, 2017
Katherine L. Banggood Rep
over a year old

Dear Gordon K., thanks for your order and sorry for this inconvenience. About your order, if you couldn't find it in the post office, would you like to contact us again via the link: (https://www.banggood.com/Contact-Us_hi111)?Please don't worry, our customer will reply and give you the solution within 24 hours. Hope for your kind understanding and cooperation.
Best Regards,
Banggood Team.

North Carolina
1 review
1 helpful vote
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Scamed like others
November 29, 2017

I ordered a coil module and received wrong one.The package had correct item number but wrong coil inside. I jumped thru hoops like they asked including sending pictures of correct part and their part. I have sent 7 e-mails and explained problem each time. I keep getting same response. They keep avoiding the problem.Do yourself a favor and buy some place else.

Date of experience: November 29, 2017
Katherine L. Banggood Rep
over a year old

Dear Dana P., thank you for your comment. We're sorry for this inconvenience. In order to better help you solve the problem, could you mind contacting us via this link(http://www.banggood.com/Contact-Us_hi111)
With more details? We will do our best to find the most suitable solution to your requirements.
Hope for your kind understanding. For any further information or assistance please feel free to contact us. We will do our best to help you. Have a good day.
Best Regards,
Banggood Team.

France
2 reviews
3 helpful votes
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The best banggood
October 7, 2023

The best service quality, human, speed communication! Recommanded for me! And you!
Dear,
Thank you for your order xxxxxxxx.
We are so sorry for inconvenience to you.
We have arranged a resending reoder xxx*******xx******* to you.
It will take sometime for delivery. Please wait kindly.

The seriouse bangood quality
Thanks
Best regard

Date of experience: November 28, 2017
GB
1 review
1 helpful vote
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Good fading to silence
November 27, 2017

Purchased a £300 Quad copter received in good time however one motor did not work they sent replacement motor but this did not work and the only thing i have
Received since is SILENCE they ignored every Email i have sent them i have opened a
Complaint with paypal in effort for refund

Date of experience: November 27, 2017
Katherine L. Banggood Rep
over a year old

Dear Andrew L., thank you for your comment. We're sorry for this inconvenience. Normally, our customer service will reply the email within 48 hours.In order to better help you solve the problem, could you mind contacting us via this link(http://www.banggood.com/Contact-Us_hi111)with more details? We will do our best to find the most suitable solution to your requirements.
Hope for your kind understanding. For any further information or assistance please feel free to contact us. We will do our best to help you. Have a good day.
Best Regards,
Banggood Team.

Spain
1 review
0 helpful votes
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Servicio chat no está mal, los reembolsos tardan, en fin envío, respuestas, reembolsos va demasiado lento

Date of experience: November 23, 2017
Katherine L. Banggood Rep
over a year old

Dear customer,

Thank you for taking the time to leave your comment.

Our refund process is optimized for speed, refund requests are, by default sent to the original payment method used. Different payment methods will have different processing times.

Here is more details of How long will it take to receive the refund:
https://www.banggood.com/Search_hl71_at434

We take the security of your personal information very seriously. If you do not receive refund within the effective time, please feel free to contact us at [email protected]

Best regards,
Banggood Team

California
1 review
1 helpful vote
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Banggood is AWFUL!
November 22, 2017

I received a Digoo M1X ip-cam that was 100% dead on arrival. Assumed I would get a replacement. NOPE! Banggood did everything they could to prevent a replacement or refund -- including me making a video to youtube upload (dont know how). What do you see on a power-dead cam?... nothing. Their final email was sarcastic and insulting. All this jerk-around over a $25 cam (why?). Banggood is AWFUL!

Date of experience: November 22, 2017
Katherine L. Banggood Rep
over a year old

Dear a w., thank you for your comment. We will always check the product before shipping.We're sorry for this inconvenience. In order to better help you solve the problem, could you mind contacting us via this link(http://www.banggood.com/Contact-Us_hi111) with more details? Here is our product warranty link: https://www.banggood.com/Product-Warranty-Claims_hi588.
We will do our best to find the most suitable solution to your requirements.
Hope for your kind understanding. For any further information or assistance please feel free to contact us. We will do our best to help you. Have a good day.
Best Regards,
Banggood Team.

Pennsylvania
1 review
1 helpful vote
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SCAM?
November 22, 2017

I ordered a Disney lanyard. Got email saying my money would be refunded bcitrm out of stock. Have emailed twice asking for refund. No answer. BUYER BEWARE!

Date of experience: November 22, 2017
Katherine L. Banggood Rep
over a year old

Dear Paula T., thank you for your comment. For the out of stock orders, we will contact our customers and arrange refund as their request. In order to better help you solve the problem,
Could you mind contact us via this link with more your order number(http://www.banggood.com/Contact-Us_hi111)? If you have sent email to us, we will reply within 24 hours.
Hope for your kind understanding. Have a good day.

New Jersey
2 reviews
0 helpful votes
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Throughout the past year this company has grown exponentially not to mention there one-on-one personal service regarding any and all issues such as making things right that possibly and yet very rarely go wrong. I've also noticed that there website has become so much more people friendly and easier to navigate they are not like other sites where they hide or make it almost impossible to find out how to get in touch with them or even when you do you don't ever hear back from them except for maybe and I do mean maybe a boilerplate response that basically leaves you more anger and irritated than before. Banggood certainly and now within the last 6 months or better become my go-to site for anything and all things quadcopter related as well as computer, cell phone, tools, and now even clothing which I never had done before so if you're looking for something very well priced and don't mind waiting just a couple weeks usually sometimes much faster and sometimes a little slower again though very rarely this is definitely a place you ought Try,, and note, I am not nor have I ever been a partner your benefactor of bangood other than what I paid for with 100% off of my own money except for what I've learned through those purchases which if you give this website a chance you'll see quickly how fast you earn them not to mention how easily it is to obtain points simply by posting reviews and many many other simple ways.

Date of experience: November 21, 2017
Pennsylvania
1 review
1 helpful vote
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I bought a drone and it never worked. I repeatedly asked for return and they constantly ignored me, or would send the same mesg repeatedly. I am filing motion to get banned for us sales. There liars and thieves same with gten drone that makes upair one plus they dont even stand behind there product

Date of experience: November 20, 2017
Katherine L. Banggood Rep
over a year old

Dear Dustin F., thank you for your feedback. We're sorry for this inconvenience. Would you like to contact us again via the link: (https://www.banggood.com/Contact-Us_hi111)if you have any other suggestion about our solution? Once received it, we will analyze it carefully and we will contact you to communicate the solutions. We will do our best to find the most suitable solution to your requirements. Thank you for your kind understanding and cooperation.
Best Regards,
Banggood Team.

Poland
1 review
1 helpful vote
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Don't buy anything on flash sales or other seemingly great promotions. Banggood's tactic is to mix good deals with bad deals. If you get confused and choose a bad deal, you pay and you get the product. On the other hand, if you wisely choose a good deal, you pay and you wait and wait After a week or so, they will claim that the product is out of stock and suggest something else. Of course this "something else" will be a bad deal. Even if you choose wisely for the second time and get your money back, you lose a lot of your time. And if you complain, they will offer you some point, worth maybe a dollar. I know what I'm writing as I was (un)lucky to buy a laptop for $500 on a flash deal with 20 or 30% discount.

Date of experience: November 20, 2017
Germany
1 review
1 helpful vote
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Worst service ever!
November 14, 2017

They LIE... Its terrible service... and packages never arrive... I cant tell u how pissed i am... And costumer service is talking with f... BOT.

Date of experience: November 14, 2017
Katherine L. Banggood Rep
over a year old

Dear Alex, thanks for your comment.Is there any problem with your order? Would you like to contact us with your order number via this link(https://www.banggood.com/Contact-Us_hi111)
Our customer service will try the best to find out the solution. Hope for your kind understanding. Have a nice day.
Best Regards,
Banggood Team.

Italy
1 review
0 helpful votes
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Ho ordinato degli scarponcini che mi sono stati consegnati dopo 20 giorni (lo avevo messo in previsione).
Attenzione alle misure delle scarpe: sono piccolissime! Porto il 37 e dovrò prendere un 40. La "size chart" non corrisponde né per le misure, né per i centimetri.
Tutte le comunicazioni rapidissime e molto cortesi.

Date of experience: November 13, 2017
Italy
2 reviews
0 helpful votes
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LIPO battery DOA
October 7, 2023

I received a LiPo battery DOA and the customer service provided me with 150 Banggood points for the inconvenience. Very good customer service and the issue solved shortly. The person of the customer service has been kindly.

Date of experience: November 13, 2017
New York
2 reviews
0 helpful votes
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Excellent customer service. I had an issue with the right channel of a bluetooth speaker making a large whining sound and that channel never playing music. I wrote in and submitted a short video showing the sound problem and they responded within 24 hours offering to ship me another. Very quick and polite email. I am thrilled at how quickly they resolved my issue. Does make me want to test a product quickly before leaving it wrapped as a gift for an extra week. Superb Banggood.

Date of experience: November 12, 2017
Mexico
7 reviews
1 helpful vote
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Excelente
November 11, 2017

Buenas noches quiere realizar unboxing para hacer videos en youtube espero y me apoyen esto es un proyecto para mi y porque ese siempre ha sido mi sueño ser un gran youtuber como jose tecnofanatico espero me puedan apoyar mandandome productos tecnologico espero me puedan apoyar

Date of experience: November 10, 2017
California
1 review
1 helpful vote
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I bought a doogee mix on the 2nd of this month. I exchanged emails yesterday with them. All of the sudden today they have no clue as to my info etc. I have a receipt transaction from my bank as proof but can't tell me were my new cell phone I've been waiting is at. Fraud in my opinion. 1st time and never again. Obviously their 150 man and woman crew can pay attention to details. Smh. On too of that can call them cuz it's international. So some one has a new phone I paid for and I'm hung out to dry. I reporting frauds claim with the bank this morning and getting my refunds back if they can't come up with the product or more. It looks bad on their part. But they don't give a $#*!. Money is money right.

Date of experience: November 10, 2017
Katherine L. Banggood Rep
over a year old

Dear Kevin m., thank you for your comment. We're sorry for this inconvenience. In order to better help you solve the problem, could you mind contacting us via this link(http://www.banggood.com/Contact-Us_hi111)with more details? We will do our best to find the most suitable solution to your requirements.
Hope for your kind understanding. For any further information or assistance please feel free to contact us. We will do our best to help you. Have a good day.
Best Regards,
Banggood Team.

South Africa
2 reviews
0 helpful votes
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Excellent service
October 7, 2023

Had fantastic service from Rita after writing into the support team regarding packages that were not received. She managed to resolve the issue in an efficient and polite way - Thanks RIta and Banggood

Date of experience: November 9, 2017
India
1 review
2 helpful votes
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Not satisfied
November 7, 2017

I am not satisfied about refund amount, because I received a demaged drone transmitter, it was 1st time shopping on Banggood.com,

I am regular customer of Amazon.in, my monthly shopping atlist 3-4 products purchased in a montly amazon is a trusted brand, because his refund amount is 100% if you got demage product receive.

Date of experience: November 7, 2017
Katherine L. Banggood Rep
over a year old

Dear Dhananjoy M.,
We apologize for this inconvenience caused. Could you offer us your order number to https://www.banggood.com/Contact-Us_hi111 then we will have a check.
Any further questions or assistance, please feel free to contact us. We will do our best to help you.
Best Regards,
Banggood Team.

Texas
1 review
2 helpful votes
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Received a defective drone and they want to give me the run around. Take a video of the defect part? I have a better idea. I'll already spending my money with other companies and letting the world know that this company is BAD! I wasted over $300 with these jokers... and I get a typical BS response from them.

Date of experience: November 5, 2017
Katherine L. Banggood Rep
over a year old

Dea rRoger S., We apologize for the inconvenience caused to you. Asking for the video is not only for helping you to fix the product problem, but also collecting the damage level and improve our product. Hope for your understanding. Any further questions or assistance, please feel free to contact us. https://www.banggood.com/Contact-Us_hi111 We will do our best to help you.

Illinois
1 review
3 helpful votes
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Cow dung
November 4, 2017

Do not buy anything from this company. This company is worse than a snake oil salesman or worse than a Nigerian or Romanian scam. I bought a product from this company, and they sent me a second item. The item i bought was so worn that even a blind man could see that this is not worth shipping. I could not believe that the people would the audacity to send me item that was to that even a second store will take. This item was so bad that even the Salvation Army would not have taken it. To cut the story short, I got in touch with their customer service. They told me that the item was damaged in transit, and they will give 200 points. I sent them pictures of the said, with some expletives. I told them that's a freaking lie and I want my refund. The lady responded that she has to get in touch with the salesman. In short this company is a scam. Do not buy from them. Buying from them is wasting your money and your hard earned cash. This is new way of scamming people of their hard earned money. The positive reviews about this company are from people who work for them or I paid by this company to write positive views. If you think i am lying look at the names of people writing positive views. Once again please do not waste your money. I learn a life lesson. I know their are honest Chinese company... this is not of them. This company brings to the foe the bad stereotypes we have about Chinese products.

Date of experience: November 3, 2017
Katherine L. Banggood Rep
over a year old

Dear kevin P.,

So sorry for this inconvenience caused. You could contact us and we could offer you a satisfaction solution. https://www.banggood.com/Contact-Us_hi111 We will keep improving our shipping system and service. Hope for your understanding.

Best regards,

Banggood Team.

From the business

Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.


banggood.com
Founded in 2005
Hong Kong, NY, China
+411
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