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Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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At this given moment I am waiting to receive my order, which is a bit delayed. However, I have received excellent support from the Banggood Team.
Therefore, I feel confident that I am dealing with a serious company and I hope to continue purchasing items.
Please remember when you purchase from this company you are dealing with a company that is based not int he US but in China and that is where their customer service is. Poor at best, received a pair of snow pants that where the worst quality imaginable. When i asked to return was told that the shipping costs back where on me and that they would deduct the original shipping costs from what i paid also.
I don t understand why they keep the product back order on line They take your paiement everything seems fine and a couple days later they tell you the prodcut is back order but the same product is still on line
Dear ginette j., thank for your comment. We appreciate your interest in letting us know how we might better improve our service.We will send your feedback to our company. Normally, we will show inventory on the product page. Sometiimes if there are many customer placed the order for one item together, then it will lead to insufficient stock thus the order became back order. You could check your order status on your Banggood account, if you find that your order is back order, you could contact us request refund or wait for the restock time. Hope for your kind understanding.If you have any further suggestion or feedback you could contact us via this link: http://www.banggood.com/Contact-Us_hi111 Wish you have a nice day.
Best Regards,
Banggood Team.
Banggood only helps when giving money. They sent me a burst open plastic bag and its been two months asking customer service to help. They promise to help when we talk but do nothing to follow up. Also handed over a thousand dollars on an order. Supposed to be in stock next day then changed it to `7 days later, then they changed it again to another 45 days later. They lie saying we will ave it to you but ignore my large order and ship single order to other customers I know who tell me, even though they order after me.
Dear Kevin t., we're sorry for this inconvenience. In order to better help you solve the problem, could you mind contacting us via this link(http://www.banggood.com/Contact-Us_hi111)with your order number? We will do our best to find the most suitable solution to your requirements.
Hope for your kind understanding.
Best Regards,
Banggood Team.
I am 48 years old industrial electrician from Greece. Banggood pricing this is outrageously high but I though to test them with something small as my first buying experience, they did have a 40% discount for limited period at one USB power capacity tester that I was looking for, the product it did arrive faster than 25 days shipping schedule.
Then I thought that I can trust them and I did a larger order of QTY of two desktop thermometers, them at 55% discount for limited period.
After 43 days nothing arrived, and support team told me to wait another three days.
I am now suspecting that they deliberately use lowest available shipping priority, these delivering goods at my location with 50 ~ 55 days delay, and they did that by their choice.
When such a shop it does such cheating about shipping priority by taking in to account max profitability for them and with out to care of agreed shipping plan, then they are cheaters of equal quality of worst eBay Asian sellers.
I am not going to use this service ever again, quality of service (shipping times) this is highly unstable, now I am aware that behind their fancy website logos, there is nothing that worths to be trusted.
Dear Kiriakos T.，thanks for your feedback and sorry for any inconvenience caused.We will always try our best to ship the order as soon as possible. Different shipping method has different deliver time. Here's the link about the shipping method: https://www.banggood.com/Search_hl70_at321.About the logistic, there's so many uncontrollable factors like bad weather, customs, inspect security etc, thus can be caused the item delayed in the shipping way.If you couldn't receive your package within the expected time, you could contact us via this: link: http://www.banggood.com/Contact-Us_hi111 We will do our best to find the most suitable solution to your requirements. Thank you for your kind understanding and cooperation.
Best Regards,
Banggood Team.
Absolutely unprofessional and disappointing... I paid a month ago and still waiting for information about my parcel.No tracking, no control, nothing!... Stay away - it's fraud!
Dear Ernesto C，thanks for your order and feedback. Please kindly notice that different shipping method has different deliver time. Here's the link about the shipping method and estimated delivery time: https://www.banggood.com/Search_hl70_at321.Orders shipped by standard shipping will not have a tracking code, but you can estimate delivery based on the estimated delivery times.If your order was shipped with tracking number, it is usually updated once the order arrives in some important logistics stations.If you don't receive your order within the estimated time, you could feel free to contact us via this link: https://www.banggood.com/Contact-Us_hi111.We will do our best to find the most suitable solution to your requirements. Thank you for your kind understanding and cooperation.
Best Regards,
Banggood Team.
The package arrived 2 months after and I had to pay 150zl for a extra tax. Disaster. At least bangood will pay 30% of this tax (or at least is what they told me))
Ordered the item on August 02,2016 and paid via pay pal $3.65
Till date Item never received.
Contact them via e-mail with a person named CHLOE, Agreed to give a 365 points, and end up giving only 3 points which worth 3 cents.
After few correspondence, CHLOE stop answering e-mails.
Company is FRAUD, Employee CHLOE IS FRAUD.
Please do not buy from Banggood.
Dear Jimmy P., thank you for your feedback and before even attempting to explain the reasons leading to this unintended mistake, we would like to sincerely apologize to you. Would you like to contact us again via the link: (https://www.banggood.com/Contact-Us_hi111)if there is any mistake about the points you received with your order number? Once we received, we will analyze it carefully and contact you to communicate the solutions within 24 hours. We will do our best to find the most suitable solution to your requirements. Thank you for your kind understanding and cooperation.
Best Regards,
Banggood Team.
Es la tercera vez que hago un pedido y después de casi tres meses me dicen que si quiero me lo reenvían o me devuelven el dinero. Mi impresión es que por algún motivo no lo han enviado y hasta que no les reclamé no me dicen nada... Por si cuela? Estarán así a mucha gente que no se den cuenta o que no sepan cómo reclamar?, Prefiero Aliexpress, no me dan estos problemas y se puede reclamar más fácilmente abriendo muy rápido una disputa.
Dear Oscar L.，thanks for your feedback and sorry for this inconvenience caused. About the logistic, there's so many uncontrollable factors like bad weather, customs, inspect security etc.
Thus can be caused the item lost or delayed in the shipping way.We will try our best to improve our service. You could contact us via this link(https://www.banggood.com/Contact-Us_hi111), our customer will reply by email within 24 hours.If you need instant reply, you could contact our live chat for help. Hope for your kind understanding and wish you have a nice day.
Was told it was on back order ( after i ordered and paid) then told it had been shipped. Never came trying to get my money back but funny how everyone is too busy to answer my e mails! Not happy
Dear lola b., thank you for your order and feedback and before even attempting to explain the reasons leading to this unintended mistake, we would like to sincerely apologize to you. Normally our customer service will reply the emial within 24 hous.If you need instant reply, we suggest that you could contact our live chat for help next time. If you have any order request, please feel free to contact us via this link: (https://www.banggood.com/Contact-Us_hi111) We will do our best to find the most suitable solution to your requirements. Thank you for your kind understanding and cooperation.
Best Regards,
Banggood Team.
I've made multiple purchases with Banggood, most of the 'hard to mess up' variety. All was well until my first electronic device. I ordered an SDR receiver, and as noted by other purchasers of the same product, it was missing a critical area of functionality. I pointed this out to Banggood, and they refused to refund or replace the item unless I provided video evidence of the problem. This evidence would consist of the device sitting there not working. It's unnecessary, and meant to discourage warranty claims. I will update if there is a change in status.
Dear William P., thank you for your comment. We're sorry for this inconvenience. In order to better help you solve the problem, could you mind contacting us via this link(http://www.banggood.com/Contact-Us_hi111)with more details? We will do our best to find the most suitable solution to your requirements.
Hope for your kind understanding. For any further information or assistance please feel free to contact us. We will do our best to help you. Have a good day.
Best Regards,
Banggood Team.
As a big internet shopper I have never experienced such bad service and quality. I received an item that broke within days, I asked for a full refund or new item to be sent out. They refused. I contacted trading standards and they are actually violating the U. K. consumer rights, they dont care they still ignored me. SHOCKING STAY AWAY
Dear alice b., thank you for your comment. We're sorry for this inconvenience. In order to better help you solve the problem, could you mind contacting us via this link(http://www.banggood.com/Contact-Us_hi111)with more details? We will do our best to find the most suitable solution to your requirements.
Hope for your kind understanding. For any further information or assistance please feel free to contact us. We will do our best to help you. Have a good day.
Best Regards,
Banggood Team.
I purchased a V913 RC Helicopter from banggood. Come on 11-13-17. I never received an email confirmation or tracking number from them. When the helicopter arrived three weeks later there was no on/off switch on it nor was there a transmitter, additionally the battery charger was a European charger which did me absolutely no good here in the USA. I'll let the facts speak for themselves.
Dear Robert B., thank you for your feedback and sorry for any inconvenience caused.We will send email to our customers once the order was shipped. Would you mind contcting us with your emial address? We will try our best to figure it out. If there is any after sales problem with the item you received, please feel free to contact us via this link (https://www.banggood.com/Contact-Us_hi111).We will do our best to find the most suitable solution to your requirements. Thank you for your kind understanding and cooperation.
Best Regards,
Banggood Team.
I love Banggood.com I have 146 delivered orders with them over the past year and a half. I would definitely recommend them. A lot of fun games and discount coupons.
I am very happy with this service and will continue to buy tons of things here...
I have had good customer service experiences so far... try this shop to save your time I fully recomend it.
While I have had good customer service experiences in the past, more recently it seems to have turned BAD. I hope they can sort out their staff.
Give small price for some items. After orders placement they cancel it. Find other shop to save your time
Dear hamsay l., thank you for your feedback and before even attempting to explain the reasons leading to this unintended mistake, we would like to sincerely apologize to you. We're sorry for this inconvenience. Would you like to contact us again via the link: (https://www.banggood.com/Contact-Us_hi111) with more details? Once received it, we will analyze it carefully and contact you to communicate the solutions. We will do our best to find the most suitable solution to your requirements. Thank you for your kind understanding and cooperation.
Best Regards,
Banggood Team.
The product that I received was not perfect as seen in the picture. I had to wait for a month for the products arrival! But the after sales service was excellent
Ordered several items. They split them into several shipments then you wait and wait and wait. Youll get one of them, then good luck. I waited a month and although they respond to emails quickly, theres no resolution. Better pay a little more and buy from a US located company. You have no protection whatsoever. PayPal is not much help either. I have to do my Christmas shopping all over again and hope that some day I get my money or the products that I ordered. They bang-good, thats for certain.
Dear Mosen M., thanks for your order and sorry for this inconvenience. If there is any problem with your orders, would you like to contact us via the link: (https://www.banggood.com/Contact-Us_hi111)?We will try our best to check more details and find the most suitable solution to your requirements. Hope for your kind understanding and wish you have a nice day.
Best Regards,
Banggood Team.
I got a product which has problem. I explained the situation to them. So they resend the product. Thanks
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Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nick S., thank you for your feedback and sorry for any inconvenience caused. If there is any quality problem of the item you ordered form us, would you like to contact us via the link: (https://www.banggood.com/Contact-Us_hi111)?Here is the details about our guarantees policy: https://www.banggood.com/Banggood-guarantees_hl105. If you have any other suggestion about our solution? Once received it, we will analyze it carefully and contact you to communicate the solutions. We will do our best to find the most suitable solution to your requirements. Thank you for your kind understanding and cooperation.
Best Regards,
Banggood Team.