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Banggood Reviews Summary
Banggood has a rating of 2.3 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 773rd among Electronics sites.
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Made much orders at this site.
Everything is ok.
Fast dispatch, good pricres, good quality. They refund or resend danaged or lost orders even if ones were not insured.
Thanks Banggood!
Do not order from these crooks. They put the wrong address on my parcel didi not receive. They change the address on the system after I complained on not receiving parcel so it matches the one on the lost parcel, even thought 3 other parcels ordered at the same with right address arrived. When asked how a different address self generated Joannah the worst customer service repeats on numerous emails it is not her problem, Item worth $150 with transport. Save your money do not order from these liars and cheats. To Joanna you are the worst.
Edit
Very good service. The first package was lost apparently and they sent my order again. I have received it in 2 weeks. The delivery (to Canada) sometimes takes more than a month, so you have to be patient.
I have been waiying for my package for 2 months now. Tracking ingormation has not chnage for almost 1 and a half month. Everytime i send them an email they tell me to wait a couple more days. I am tired and the item is even out of fashion by now. They don't want to talk about giving me a refund the only solution they give you is wait wait wait! Order number *******.
Dear Abdelaziz M., thanks for your comment and feedback.We sincercly apologize for this inconvenience caused. About the logistic, there's so many uncontrollable factors like bad weather, customs, inspect security etc, thus can be caused the item delayed in the shipping way, we will keep on improve our service. In order to check more details for you, would youe please contact us
With your order number via this link: http://www.banggood.com/Contact-Us_hi111
All items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru). You can get a full refund if you have not received your item(s) beyond this time. Hope for your kind understanding.
Best Regards,
Banggood Team.
I bought the item back in September, it came faulty and the company still hasn't resolved the problem, even though we have been in touch from the moment the product arrived but the issue hasn't been solved.
I requested a new product or refund but nothing yet (today 28/01/18!).
Marcos
Dear Marcos R., thank you for your feedback and before even attempting to explain the reasons leading to this unintended mistake, we would like to sincerely apologize to you. Would you like to contact us again via the link: (https://www.banggood.com/Contact-Us_hi111)if you have any other suggestion about our solution?
If you have already contacted us by email, please don't worry, our related staff will try the best to help you find out the solution.We will reply the email in 24-48 hours. Hope for your kind understanding.
We will do our best to find the most suitable solution to your requirements. Thank you for your kind understanding and cooperation.
Best Regards,
Banggood Team.
Banggood Hong Kong took the money. The HK Consumer Council is the watch dog of Unfair trading practices. Within 3 day I had notified Banggood cservice that the watch is not corresponding to description and wanted to return it. It is not legal not to provide the consumer the return address. The misleading information of guarantee and omissions, Bait and Switch, unfair practice to demand a video are not legal
Dear Philip S., thanks for your feedback. Please don't worry, if there is any probelm with the item your received, you could directly reply us by email. Since our relates staff has not received the video and photos, in order to better help you solve the problem, would you please send us a video about the problem and some photos which should include the shipping label, barcode label marked SKU number of problem item and receipt？
Here is our Product Warranty Claims link: https://www.banggood.com/Popular-questions_hl103_at588
We have sent you an email, would you please reply us by email with the video and photos after reading? We will try our best to solve the problem for you as soon as possible?
Thank you for your kind understanding and cooperation.
Best Regards,
Banggood Team.
I did write a note and attached photos for the contact. After submit there is no reply
The eservice always repeat the typical sentence many times like a robot with no respond to the question. Since it is no brand watch there is no technical support. Customers are asked to submit a video to explain why the watch is not working. This will take a technician in the lab with instrument to do the testing. Why a customer to perform such a task. After 12 Emails I still don't have a return address.
Any suggestions how to get out this trap in a circle?
Banggood team is good at passing to other group of contact but do not try to solve the problem. Simply refer you back to their different policy which you have already dealt with. They also admit that they are selling no name brand then it is almost impossible to conform to the specification of the product. Banggood do not want to give you the return address of the watch and refund. So you are always in a circle with the same problem.
Philip
In Jan 2018 the smart watch I received is not what it advertised. It is a no name watch without many features as specified. The watch can not be returned as there is no return address given after 10 Emails and 6 Photos. The replied Emails do not address the problems but repeating and avoiding the question. A $10 watch sold for over $37. Banggood does not want to honor their return and guarantee policy. It is a SCAM. Rating is no star.
Banggood.com has the worst customer service ever! When I ordered my product, at a good price, they said they were out of stock, so I canceled the order. They sent the order anyway and said they never received my cancelation. Lie # 1.
When the order arrived, I new I had only 3 days to return it (crappy return policy) so I returned it to the shipping address, they asked for a pic of return receipt (I had to pay over $25. To return within my country of Canada), which I emailed to them immediately. No response.
Two months went by, no repsonse or credit. When I contacted them they said they didn't receive the package because I returned it to a Canadian Distribution address, which they know. They made no attempt to find my package at all and claimed they could no longer help me. Lie #2. Almost $200. Wasted.
I have sent them multiple emails stating that I know full well how to do online reviews and did their CEO know that they were causing a negative review to be online forever, no response at all.
Banggood.com may have some enticing prices, straight from China (Lie #3, they come from a distributor within your country), but I will never fall for their misleading prices again.
Banggood.com has no idea how to provide international customer service.
Dear Stephanie W., thanks for your feedack and sorry for this inconvenience. Please don't worry, Banggood is legal company, and won a lot of trust and attention from many customers. All the promiton activies are true. About the inventory, the item will be out of stock when the the product is in large demand.
About the the problem with the package you returned to us, it might be caused for some reasons. Would you like to contact us with your order number via the following link(https://www.banggood.com/Contact-Us_hi111)? We will analyze it carefully and contact you about the solutions. Hope for your kind understanding.
Best regards,
Banggood Team
After 40 days they send you the wrong size, then ask for a very high shipping fee to send you the right ones, IN RESPONSE TO MY COMPLAINT THEY SAY SORRY ABOUT YOUR EXPERIENCE AND THEY PROMISE SOMEONE WILL CONTACT YOU BUT NOBODY DOES. Do not waste time and money here. I lost over $70... save your money and save time buy from somewhere else.
Dear Victor K, thanks for your feedback. Have you contacted us via this link (https://www.banggood.com/Contact-Us_hi111)? If you have any other suggestion about our solution, would you mind contacting us via our contact link? Once received it, we will analyze it carefully and contact you to communicate the solutions 》We will do our best to find the most suitable solution to your requirements. Hope for your kind understanding and cooperation.
Best Regards,
Banggood Team.
Bought two shirts. After over a month of shipping time I received both shirts three sizes less than the size ordered (I selected size XXL which according to their instruction is equal to American size L) and when I complained about this they said you have pay a very high shipping charge for each shirt and select a size 3XL! I will never buy from this outfit again.
After one month of the delivery time, I still didnt get the package and they are not willing to refund!
Dear Hojjat F., thank you for your feedback and sorry for any inconveninece caused.
The shipping time depends on the shipping method you chose when you placed the order. Here we have a detailed link about the shipping: https://www.banggood.com/Shipping-methods_hl13
Business days only include the days from Monday to Friday, with weekends and public holidays excluded.If it's near the expected time, we suggest that you could check your local post office.It has happened several times that the package arrived but no notices were left to the consignee.
If your order did not arrive within the esimated delivery time, you could contact us via this link: https://www.banggood.com/Contact-Us_hi111 We will do our best to find the best possible solution for you. Have a good day.
Only problems with this store - I have place 6 orders or 7 orders with them - things missing from the order but they still charge shipping, not working items - they asked for a picture, after that a video!) not possible to return items that came with over a month delay - they insist you pay for shipping back to chine when I don see how is my fault the item is not here on time and I don't need it anymore - stay away! I am disputing trough my credit card and paypal some of the ridiculous shipping charges they impose, see how that goes...
Update: Finally Banggood agreed to pay for the shipping back and when I went to the post office to inquire about the shipping cost they just marked the parcel as refused and now is on its way back... Who knew the Canada Posts will save the day.
Dear ioio k., thank you for your comment. We're sorry for this inconvenience. Is there any problem wiht the item you ordered form Banggood? In order to better help you solve the problem, could you mind contacting us via this contact link(http://www.banggood.com/Contact-Us_hi111)with more details? We will do our best to find the most suitable solution to your requirements.
Here is our guarantees link: https://www.banggood.com/Search_hl103_at586
If the item you receved is not working or if there is any order has not delivered, you can contact us at anytime via our contact link
Hope for your kind understanding. For any further information or assistance please feel free to contact us. We will do our best to help you. Have a good day.
Best Regards,
Banggood Team
I bought a xiaomi battery pack from them that failed within a year. When I contacted them for warranty replacement, they offered me $6 back out of the $20 cost instead of replacing the product. When I requested a replacement instead, I was told they would "repair" the battery pack and for me to ship it to them in China. Not at all comfortable with after-market repairs to a xioami product. I am disappointed.
Dear Sunil M., thank you for your feedback and before even attempting to explain the reasons leading to this unintended mistake, we would like to sincerely apologize to you. We're sorry for this inconvenience. Would you like to contact us again via the link: (https://www.banggood.com/Contact-Us_hi111)if you have any other suggestion about our solution? Once received it, we will analyze it carefully and contact you with the solutions. We will do our best to find the most suitable solution to your requirements. Thank you for your kind understanding and cooperation.
Best Regards,
Banggood Team.
Yesterday I ordered a bike seat post. I immediately emailed that I bought the wrong size after I couldn't be connected to the online customer support requesting an item change or cancellation. Of course I got an email back that it was already shipped. I guess they are just super fast? When I asked about shipping they couldn't provide tracking information so I certainly can't prove but question if it was actually shipped.
Dear Gerald N., we are sorry for this inconvenience caused. Would you like to tell us is there any error information when you were trying to contact us via the live chat? We want to help you better contact us next time. About the item with the wrong size you mentioned, you could refuse the parcel if you don't want it, and we will refund the amount to you once the tracking information shows returned.If you need our help to check more details, please contac us via this link: http://www.banggood.com/Contact-Us_hi111
We are sorry for the inconvenience caused. Hope we can solve the problem together.
Best Regards,
Banggood Team
I ordered a drone with insurance, now the drone after 3 months is still not here and had a fast shipping, I want my money back but custom service sucks, Until this day they keep saying i need to go to other people for the problem i have but they have send it, i will never order again at this webshop and i highly recommend Aliexpress instead of this bull$#*! website. Bad custom service and fake promises
Dear Nathan V.,
Thank you for your comment.
We're sorry for this inconvenience. About the logistic, there are so many uncontrollable factors like bad weather, customs, inspect security etc, thus can be caused the item lost or delayed in the shipping way.
In order to better help you solve the problem, could you mind contacting us via this link(http://www.banggood.com/Contact-Us_hi111)with more details? We will do our best to find the most suitable solution to your requirements.
Hope for your kind understanding. For any further information or assistance please feel free to contact us. We will do our best to help you. Have a good day.
Best Regards,
Banggood Team
Placed an order for Squishies for my daughter. We been waiting for a month and never get the pkg. Contact them about the pkg order. They said they shipped it. Call local USPS they said the package never arrive to the post office. Finally they refunded us only 50% of the purchase for getting nothing. Just FYI dont shop here guy. Its a SCAM
Dear Dan C.,
Thanks for your feedback.
About the shipping, the shipping time depends on the shipping method, you can find more details here: https://www.banggood.com/Shipping-methods_hl13
Please kindly know that, business days only include the days from Monday to Friday, with weekends and public holidays excluded.
If the package did not arrive within the estimated time or if you need our help to check more details, please feel free to contact us via this link(http://www.banggood.com/Contact-Us_hi111)with your order number.
For more details about our guarantees, you could find from the following link, there you can know more about the refund policy: https://www.banggood.com/Search_hl103_at586
We will analyze it carefully and contact you to about the solutions. Thank you for your kind understanding and cooperation.
Best regards,
Banggood Team
Bought a preorder item in the 16 december 2017, the description said It Will Be available in the 22nd of december, perfect. 1st of january in of my friend recived the email thet già item was shipped out (he orded the item at the same time as me). I sent anche email ti ask when Will mine Be shipped out, they Just replayed that the item is in preorder AHAHAHAHAHAHAHAHA i Will never buy something else in this horrible Place!
Dear Davide g., thank you for your feedback and before even attempting to explain the reasons leading to this unintended mistake, we would like to sincerely apologize to you.
About the expected arrival time, due to the large quantity ofpre orders, we might need to stock it again.We are sorry for this inconvenience caused. Would you like to contact us again via the link: (https://www.banggood.com/Contact-Us_hi111) with your order number? We will check more details for you.
Thank you for your kind understanding and cooperation.
Best Regards,
Banggood Team.
Produto cecebido danificado no valor de 58 reais o valor que me sera reenbolsado sera apenas 10 reais Uma piada.
Dear Rafael S.
Thank you for choosing banggood.
We are sorry to hear that hte item you received was damaged.It's a rare case, we test every product rigorously before we ship them. This problem may be caused by some abnormal reasons or the product may be
Damaged during the long transportation. Would you mind contacting us via the following link wiht more details:
https://www.banggood.com/Contact-Us_hi111
Our customer service will help you to find the problem with the product and try our best to find a proper solution for you.
Here we have link about All Banggood guarantees, included 3 Days DOA Product Guarantee: https://www.banggood.com/Search_hl103_at586
If your product arrives damaged, is not working or is not as described, please contact us within 3 days after receiving it. We can arrange a full refund or a reshipment of your order
Hope for your kind understanding and wish you have a nice day.
Best regards,
Banggood Team
After 15 days, I still have not received my product or provided any information as to its delivery. I don't know if my product is on its way or stolen. When I attempted to perform a chat, I was told that I had to insert at least 5 photos or a video of the product. When my efforts did not work, it was obvious to me that this company is not really interested in communicating; therefore, I want my money back.
Dear L O.,
Thank you for choosing Banggood and your feedback. Before even attempting to explain the reasons leading to this unintended mistake, we would like to sincerely apologize to you. We are sorry for
Any inconvenience caused.We will keep on improve our service.
Normally, you could log in your Banggood account and go to"My account"-"My orders"to checked more details about your order status. Different shipping method has different deliver time. Here's the link about the shipping method: https://www.banggood.com/Search_hl70_at321.
If there is any information you want to know about your order, please contact us via the following link at any time: https://www.banggood.com/Contact-Us_hi111
We will try our best to help you check your orders. Thank you for your kind understanding and cooperation.
Best Regards,
Banggood Team.
I purchased a drone and some batteries from banggood almost 3 months ago and still have yet to fly it. One of the 4 batteries was faulty and the drone has a bad flight controller. When I contacted them, they offered to replace the flight controller which would have been the end of my troubles if it actually arrived. They are relatively quick to respond to emails and are fairly respectful, but this much "customer service" wouldn't be necessary if they sent you products that actually worked in the first place. Spend the extra $5 and buy things from a reliable source.
Dear Edwin M., thank you for your feedback and before even attempting to explain the reasons leading to this unintended mistake, we would like to sincerely apologize to you. We're sorry for this inconvenience.
We always check our products before shipping. For your feedback, we will update to our supplier and make improvement to our products.If there is any quality problem of the item you ordered form us, please feel free to contact us via the link: (https://www.banggood.com/Contact-Us_hi111).We will analyze it carefully and contact you to communicate the solutions. We will do our best to find the most suitable solution to your requirements. Thank you for your kind understanding and cooperation.
Best Regards,
Banggood Team.
This company is horrible. In order to get my order that they never sent me i had to come here and make a good review. Well that is as crooked as it gets if you ask me. Do not buy from this company.
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Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
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Dear Rigoberto R.,
So sorry for the inconvenience caused.
We always ship the item to you according to your shipping address.We promise we won't change your shipping method without your request. Could you kindly check your shipping address again?
For any problem we will try our best to help you http://www.banggood.com/Contact-Us_hi111, we will do our best to assist you.
Best Regards!
Banggood Team.