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Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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I thought I found a nice product with a very low cost. The added shipping cost didn't make it unappealing. I purchased the item. After a week I decided to see if I could track the item. Found out that it was never shipped. Tried to contact them by phone - ************** - is not in service. So I started a chat. Rep told me that if I don't pay an additional $32, then the order will be cancelled. So I requested a refund.
I bought two solar panels from the website. One packet was damaged and a part was missing/broken.
I opened a ticket with the support, I supplied them with photos as well as with videos showing exactly the issue and the damaged item as they requested, now they want me to leave the solar panel for couple of hours and test again if it works.
FOR All you guys who have little knowledge with solar and energy in general, what sense does it make to leave the panels outside and wait that after a couple of hours they will start working!?
This is a scam!
I searched the internet about these Panels and clearly they have issues, but Banggood does not want to admit.
I opened a case with PayPal. Let's see the outcome. If nothing happens, I will inform the lawyer and ask him to get this done via the law as this item was shipped from Spain
Beware, if you write a review of the item and it happens to be negative, they don't approve it so you never know the negative comments that the item receives.
Dear Customer,
Sorry for leaving you with an unpleasant shopping experience. We have always insisted on providing customers with high-quality services, if you are not satisfied with the solution or do not respond in time.
Sincerely hope that you can contact us at [email protected]. After we see it, we will reply in time within 24H, hope your understanding.
Best regards,
Banggood Team
My case number: **************948
It took close to 2 MONTHS TO ARRIVE!
Arrived on the 23rd of May (3 days ago), first day of usage: screen jitters and flickers. I turn it off and restart the computer (It takes a minute or more to boot sometimes) the laptop continues with the screen issue. After waiting a little longer the issue goes away. Probably heat related. I don't know.
I also warned the laptop has a bent lid. This is not normal, i asked other minibook owners and they sent me photos. Mine is terrible.
The issue is, they asked for 24 hours to respond to the ticket i opened. No response in almost 30 hours.
They have responded after i opened a paypal dispute. Still, the responses are slow, i don't want to wait more MONTHS to solve this.
I can now only do light work on the laptop, if i watch videos it heats so much the screen starts to flicker and acting up weird! I'm afraid this can get worse with time too...
Banggood's livechat is useless. I won't wait any more time to solve this issue. I want solutions, i feel ripped off.
I will change the review once we sort out a solution for my case.
Thank you.
Dear Customer,
We are deeply sorry for the unpleasant experience.
We have always insisted on providing customers with high-quality services.
If you are not satisfied with the solution or do not respond in time, sincerely hope that you can contact us by email at [email protected]. After we see it, we will reply in time within 24H, hope you understand.
Best regards,
Banggood Team
30 days to receive a small light package I could've sent via mail and gotten it to China in 1 week. Received email stating delivery between May 13th and 18th (have the screenshot to prove it), texted with support on the 18th, nothing but lies and fraud on the other end. May 20th, shipment still not here, nothing to tell me where it is on the tracking, supposedly arrived in the country on May 4th. Avoid these scammers like the plague, I most certainly will.
Dear customer,
Thank you for your order and sorry for the inconvenience caused.
Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances.
Due to insufficient information, and in order to safeguard your personal information, we regret to inform you that we are not able to assist you in a better way here.
In order to solve your problem more efficiently, you can contact us at [email protected]
Best regards,
Banggood Team
Returned a faulty rc car in early March and to date 5/14/22 nothing. They promised to reimburse me for return shipping, nothing. Returned item with in warrantee period, nothing. So far I'm out almost 300 dollars. And they have the item. I supplied videos, tracking #'s and all paperwork, nothing. They keep closing the ticket as they always have to have the last word, and the you are on the hook to reply with -in 7 days or they close it. Mind you I've been doing this since the beginning of MARCH.
Dear Customer,
Sorry for the inconvenience.
We are a customer-centric Chinese online store dedicated to providing customers with quality products. There is a reassuring after-sales guarantee. You can refer to this link to know more about our warranty policy: https://www.banggood.com/help_center/question_category.html?catid=211
We have always insisted on providing customers with high-quality services if you are not satisfied with the solution or do not respond in time.
Sincerely hope that you can contact us at [email protected]. After we see it, we will reply in time within 24H, hope you understand.
Best regards,
Banggood Team
Sometimes the questionnaires go on and one. Too many questions.
Dear Customer,
Thank you for taking the time to leave your comment.
We cherish every customer's valuable opinions. We will feedback to relevant departments and optimize our website. Look forward to your follow-up attention.
If you require any further information or assistance, you can always contact us via email at [email protected]
Best regards,
Banggood Team
I ordered two identical drones from this company and paid for them both. They sent me only one. After sending them numerous e-mails, photos, videos describing and proving the situation, they finally sent me the missing drone after about 16 days. The service dept. is slow but they came through at last.
I win snap up and payment it!, but banggood many reason cancel it.
Fake Snap Up Discount, loss time only!
Dear customer,
We are deeply sorry for the unpleasant experience.
Our activities are genuine and valid. There might be some unforeseen things happening. We will give feedback to the relevant colleagues to inquire about it. You could open this link to get more info about why order gets canceled:
https://www.banggood.com/help_center/question_category.html?catid=210&artid=1401
In order to solve your problem more efficiently, you can contact us at [email protected]. We will further inquire and give you a satisfactory answer.
Best regards,
Banggood Team
3 months restocking and never sent my order. Site shows the product in stock. Poor service. The same lies again and again
Dear customer,
We apologize for any inconvenience caused.
Some products are in great demand and cannot be dispatched immediately. On the website product page, you will be able to view its estimated restock date.
We will monitor the situation and if unfortunately the order can not be shipped on the expected dispatch date, we will contact the customer to provide the solution.
Our refund process is optimized for speed, refund requests are, by default sent to the original payment method used. Different payment methods will have different processing times.
Here is more details of How long will it take to receive the refund:
https://www.banggood.com/help_center/question_category.html?catid=280
We take the security of your personal information very seriously, you could contact us at [email protected]
Best regards,
Banggood Team
Dou dando 3 estrela testando ainda espera meu aparelho chega aí falo mais
Dear customer,
Thank you for placing an order and we hope you will enjoy your purchase when you receive it.
The shipping time is subject to your choice of mailing method. At present, it may be delayed by customs and the intention of the epidemic. Hope to get your understanding.
If you have any questions or problems, please feel free to contact us through this email address: [email protected]. Thank you in advance.
Banggood Team
Bought hobby stuff for my sun, says ships within 48-72hrs fair enough but it did not say delivery time 50-60 business days not counting weekends and holidays so give it take 4 months.
It's a birthday gift, I need to cancel this but they said they work fast and package left……. See below what that means
United States
China
Arrival
Mar 18,2022 09:48
Arrival
Mar 15,2022 16:00
Arrival
Mar 14,2022 20:49
Departure
Mar 13,2022 19:11
Arrival
Mar 11,2022 15:00
Out for Delivery
Mar 09,2022 03:00
Departure
Mar 07,2022 22:29
Arrival at Regional Sorting Center
Mar 03,2022 14:25
Arrival at Regional Sorting Center
Mar 03,2022 14:25
Depature from Local Sorting Center
Mar 03,2022 14:21
Depature from Local Sorting Center
Mar 03,2022 14:21
Package Received
Mar 03,2022 12:50
Package has been sterilized and shipped out.
Feb 28,2022 09:15
Our warehouse has started packing your items.
Feb 28,2022 08:00
Order submit.
Feb 28,2022 07:54
Dear Customer
Thank you for your order and sorry for the inconvenience caused. After checking, all of your order has been delivered. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes, or other unexpected circumstances.
If you need any more help with the shipping of your order, please contact our customer service by this email: [email protected] We will do our best to help you.
Best regards,
Banggood team
Purchased 02-2-22 and as of 03-09-22 just a fake tracking #. These people sell things they do not have and expect you to wait weeks on end just to ship. They refuse to cancel. They hold you hostage after the get the funds. AVOID unless you have time to wait.
Dear customer,
Thanks for your order and we are sorry for the inconvenience caused.
Between placing your order and packaging it, the stock may have run out. The procurement of the unavailable items has been processed.
On the website product page, you will be able to view its estimated restock date.
We support canceling the order at any time before the order has been shipped.
You are our very important customer. If you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
I bought from them a warm white dimmable led standing lamp in August 2021. I received a cold white non dimmable one that was slightly bent. I reported this immediately to customer service (including pictures and videos) and they have been rejecting to refund me since then. They keep on closing the complaint tickets without resolving the issue, and this has been going on for 6 months. Their last feedback I received was that I have no grounds to complain because the product is usable! The managers of this company are either scammers or have no idea of what consumer rights are. Do not buy from them.
Dear customer,
Thanks for your order and we are truly sorry for any inconvenience it caused.
We are sorry to hear that you are feeling ripped off but can assure you that we are a legitimate business and operate ethically with our customer's needs in mind. There is a reassuring after-sales guarantee. Here are more details of the Wrong Items Guarantee Policy: https://www.banggood.com/help_center/question_category.html?catid=279&artid=1970
We sincerely hope you can give us a chance to fix this issue and give you a satisfactory solution.
In order to solve the problem more effectively, please contact us and offer us more details at [email protected].
Best regards,
Banggood Team
I recently ordered Order NO: ******* for all requests and the shipment is not sent, they ask me to pay extra for sending. Shame
How can I be satisfied and recommend someone to buy on your site.
Dear Customer
We are sorry for the extra shipping amount you have paid.
We will seek better logistics providers to cooperate to provide high-quality services to customers around the world. Looking forward to your follow-up attention.
You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
I was looking for 'Remote Controlled Switch Power Socket', because I didn't find it in my country. After checkout, first they wrote the goods were not yet available, "we are waiting for them from the factory". They waited, a few months later they sent. Arrived. The remote controller is not configured in any way. Leaf manual in English did not help, does not work. There is no such model in Iнтернет, as well as manual to it. The site does not have a simple quick and understandable way of feedback, which could be used for an acceptable time for a busy person. There are chat, mail, messenger icons, but they are inactive. Shortly, choosing expressions, the next frivolous guys, whom I block from the first joint and forever [including the annoying advertising that they slam daily since registration]. Appreciate your time, gentlemen).
P.S. Bought the "Remote Socket" in Moscow. It is elementally configured and works.
Dear Customer,
Sorry for leaving you with an unpleasant shopping experience. Some products are in great demand and cannot be dispatched immediately. On the website product page, you will be able to view its estimated restock date.
We will monitor the situation and if unfortunately the order can not be shipped on the expected dispatch date, we will contact the customer to provide the solution.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. You can contact us by phone, email, Facebook, live chat,
Here are more details of contact us: https://www.banggood.com/Contact-Us_hi111?bid=56277
You can contact live chat via: https://banggood.s5.udesk.cn/im_client/?web_plugin_id=15&language
Sincerely hope that you can contact us at [email protected]. After we see it, we will reply in time within 24H, hope your understanding.
Best regards,
Banggood Team
I ordered a pair of shoes for my husband back before Christmas (12/11/2021). Their website says the shoes shipped on 1/11/2022. However, they never shipped. Today is 1/25/2022 and I still do not have the shoes. There is no one to call and speak with and they will not give me my money back. The system has now been updated and says, I will not receive the shoes until 03/12/22 - 03/22/2022. This company is a scam!
Dear customer,
Thanks for your order on Banggood. We are sorry to hear that you are feeling ripped off but can assure you that we are a legitimate business and operate ethically with our customer's needs in mind. We are truly sorry for any inconvenience it caused.
Sometimes it may need a slightly longer time by poor weather conditions, slow customs clearance procedures, strikes, or other unexpected circumstances.
Please log in to your Banggood account to see the real-time order status, including the tracking info for the orders that were shipped out.
Due to insufficient information, and in order to safeguard your personal information, we regret to inform you that we are not able to assist you in a better way here. We recommend that you contact us at any time via email: [email protected].
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Purchased a SJ rc f11s drone from banggood, the price was reasonable and I received it in a short amount of time, I charged up all my batteries including the remote control and took it out to fly and everything worked flawlessly. I charged everything up before I put it away and I noticed the remote control kept turning itself on by itself and depleting the battery. I recharged it several times only to have it turn itself on again and deplete its battery. I contacted banggood and they wanted me to take a video of the problem and upload it to Facebook and or YouTube and send them the link, that sounded ridiculous to me so I just took a picture of the remote controller while it was on but that wasn't good enough for them and they refuse to send me a new controller but I found a used one for sale online and I just ordered that for $50. Zero Stars for banggood customer service, they got my money but they would not stand behind their product I will shop elsewhere from now on.
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. You can open this link to know more about our warranty policy: https://www.banggood.com/help_center/question_category.html?catid=211
We really understand your situation, however, there are some procedures that we also need to follow in order to solve the issue quickly. The pictures and videos are provided to confirm the problem more quickly and accurately.
In order to solve your problem, you can contact us at [email protected]
Best regards,
Banggood Team
Banggood have sent me a simlar product, i. E WRONG product. Because it doesn't have some of the features described on their site. So far they are refusing to replace it findng silly excuses. If they don't replace it or give me my money back by next Friday 01/28, I will sue them for fraud and give them the worst publicity ever.
Dear customer,
Thanks for your order and we are sorry to hear that you have not received your refund yet.
After checking, we have already finished the refund for you, but due to the different payment methods, the bank will take several days to finish the refund. You can refer to the link to get more details about the refund time: https://www.banggood.com/Search_hl71_at434.
If you still can not receive your money, could you please kindly contact your local bank and offer us the transaction details?
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us at [email protected].
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Bought an expensive 4K laser projector from their warehouse in the Czech which arrived damaged.
Asked for a full refund but they insisted I returned the projector to their warehouse in the UK - not Czech or Spain warehouses located within the EU. I sent the projector to the UK but they never picked up the projector because they realized they have to pay VAT on it (Brexit surprise!).
So now they refuse to give me my refund because they didn't take delivery of the product, so stay away from this fraudulent Chinese company who refuses to live up to the EU consumer rights, despite selling from warehouses inside the EU to citizens in the EU.
So do not become a fool like me pooring 1300 Euros down the drain!
Dear customer,
Thank you for choosing Banggood.
Sorry to hear that you are feeling ripped off but can assure you that we are a legitimate business and operate ethically with our customer's needs in mind.
We have always insisted on providing customers with high-quality services, if you are dissatisfied with the solution or if we don't respond in time.
We sincerely hope you can give us a chance to fix this issue and give you a satisfactory solution. In order to solve your problem, you can contact us at [email protected]
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
This particular radio has very poor reception and sound quality on FM, which is the reason I purchased it.
I have attempted to return it and all I get is a generic answer for more information and photos that will not upload? Getting the ring around!
But will give hem a second chance if they take my return seriously
Dear Customer,
We are deeply sorry for the unpleasant experience.
The reason why we need them is that after checking, we could effectively confirm the problem and find out the root cause. Furthermore, we will keep them as evidence and provide them to the supplier.
In order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected]?
Best regards,
Banggood Team
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Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer
We are sorry for the inconvenience caused by the logistic restriction.
We will continue to look for suitable carriers and expand our shipping area.
If you have any questions, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team