BanggoodReviews 3,246

I ordered a set of extended Joysticks for my DJI Mavic Transmitter for $10.99. They sent me the wrong one's which are absoltely useless to me.
After four emails and sending pictures so they understand what is wrong (attaching the last photo here) they offer me $5 as a compromise.
Please note they do not want to send me the correct item, they do not want to refund what I paid, but offer $5. I have never ever seen a compnay behave like this.

After 2 weeks the selfie camera stop working contact banggood and they didn't t reply back and I open a case with PayPal to send me another phone but they refund the money and send the old phone back a d payyd the shipping from my money I wait a other 3 weeks I track my parcel and he arrived there in 16 days but stil they didn't refund me the money.
Contact again the PayPal a d after few hours they send me a email that they couldn't contact banggood a d I won the case so they refund me the money back.
Really bad service never ever with banggood
AVOID

I made a purchase of $245,94 from these scammers and they charged my card for $257,56. Upon checking my card statement, I immediately contacted SCAMMER BANGOOD and the operator on livechat told me that "it's because currency exchange, I'm now arranging you a refund of $11,62 ASAP" I said ok and logout. After waiting 3-5 days, no refund arrived me and I came back to livechat again, the operator told me that he escalated the issue and they will send me e-mail about this issue.

Finally after a few days I got an email from SCAMMER BANGGOOD and they are asking me where I saw the extra amount they charged, telling me to send livechat logs where we talked about about $11,62 etc etc. How on the earth a customer keep livechat logs? I am telling them check the logs from your systems, they are sending me email logs. We discussed and the operator promised me to send refund VIA LIVECHAT BUT THEY ARE SENDING ME EMAIL LOGS.

They are BIG SCAM ARTISTS, BANGGOOD SCAM ARTIST, BANGGOOD IS A SCAMMER, do not buy from banggood. I will think about to remove this feedback if I can get the refund of $11,62 they promised. Until that time I will never buy again from banggood.

Banggood scam, scam artist banggood, banggood scammer

Trying to log on to my account on the site but cant because of a puzzle I have to do so I can show that im not a computer. The problem is that this piece cant be moved so I cant even get on my account to view my order. I start to highly doubt this site and from now on I have to view my "purchase" as a donation to a shady company in China. Lol! Maybe I will get the things I ordered but I doubt it. Next time I will donate to a charity instead of giving these people my money. If you ever consider to buy anything from BANGGOOD please reconsider. This is shady as f**k and you will for sure find a better place to get what you want. So I say to banggood. If I dont get what I ordered. GO f**k yourselves :) And if I do get what I ordered. You still f*cked up and you stink of shady. Good day!

It's been a week, despite yet another canned response, claiming "If we have shipped the wrong item, we will either refund you in full or dispatch an alternative item", neither has been done. In fact, after I complained about the wrong tapes, I received the rest of my order, a MUSTOOL SD2 Soldering Station (ID: *******), which also needed a complaint. First, it was irresponsibly packaged, in a simple plastic bag, with no protection whatsoever. Luckily it appears the only damage was to the product box, and the manual. More problematic is that it is an astonishingly cheap product and has broken after two uses! The iron keeps bending in the middle because the threads strip far too easily. I can tighten the two halves back together, but they separate with the lightest of pressure making it completely useless.
I sent an additional email, which apparently didn't even rate an automated response. As there was no progress to the PayPal complaint, I was forced to escalated it to a chargeback case, adding the Soldering Station, and will await the results from PayPal.

Purchased an item which failed soon after use. I am having to repeatedly contact them regarding this matter. No satisfactory action has been taken by them as yet. Better to purchase from within Australia and the company will then be subject to Australian Law. Or, purchase through Ebay so they can take action. Never buying form them again.
Update. It is now three weeks since my initial contact with Banggood. All that has happened is that I have been asked three times now to provide a video of the fault. This has been supplied early on. Honestly, I'm expecting this messaging to go on until I give up out of sheer futility. However, until the issue is resolved acceptably, I will continue to post my experience with this company on as many review sites as possible. Such pressure seems to be the only way to win with such entities.
Update: Banggood contacted me and asked me to take the product to a local repair shop to have them diagnose the issue (at my expense). I've never had a company try to dodge their responsibility for warranty like Banggood. Not impresses. I refused their suggestion. The faulty product is their responsibility alone.
Update: It is now over 6 weeks since my initial contact with Banggood regarding the faulty product, and, the matter is still unresolved. In their last correspondence they suggested returning the product at my expense to China, once they receive it, they will determine if the product is actually faulty or not, and if they deem it faulty, issue a refund. I must say, that given their hopeless responses and avoidance to date, I have no trust in this company. I can see further loss incurred by myself on return freight costs. My response was that if I was to return the item I would get an independent local evaluation first, so that if warranty is refused I will have evidence to support my case on review sites. Alternatively I suggested a substantial, but part refund.
My suggestion for a part refund was ignored. They have only suggested I post the item back to China. Even though Banggood have a warehouse in Australia, they, conveniently, to not have a "return centre" in Australia. Faulty itmes must be posted back to China!

I bought one item a leather cap, everything was fine, item arrived ok very happy with it so I ordered a small tool only about 5 dollars, it didn't arrive, I waited because I thought it might be late due to New Year celebrations, I tried to make contact with them but they do not have an option to report a non delivered item, they do not even recognise the question, won't be buying anything else from them, image if I had bought a laptop, which I nearly did.

Should be called Bangbad
I ordered 3 items to test their abilities before agreeing to list their products on my own site via their dropship program.
1st item arrived broken in opened packets and showing signs of dirt and wear and tear. Clearly a customer return that had just been bagged up and sent out.
2nd Item arrived OK.
3rd item showed "in stock" when ordered now showing "out of stock"

The worst issue was their complete lack of customer service, just automated replies. I think this company have not got the back room support to effectively control stock, ship and deal with customer complaints.

I wish I had read the other reviews before using this company. If you are looking for a reliable dropshipper then look elsewhere.

UPDATE - their reply, bellow is dismaying - just an automated response. Just to pretend they reply. All methods they suggest in the reply were the ones I used over and over again without success. Looks like the people they have to support is there just to pretend to listen to customers. Then they don't solve anything. A shame.
Also I replied privately to their reply but no one replied back nor did anything
NOW The ORIGINAL:
Their logistics partner to portugal (gls-group.eu) is terrible and declared the item was stolen while in their permises. However they insist that Bangood has to contact them in order to get the info that the item was stolen.
Banggood doesn't contact them and tells me I have to wait 60 days from purchase date.
The item will never arrive because was stolen. Already spent countless hours chatting with banggood support team and they never solve anything. Same with the guys from logistics company. If any of these companies wanted to solve the thing, would just need to talk to each other.
Oh - and I had paid to get the product in 6 to 14 business days (already 1 and half months has gone). And I had also paid insurance and looks like it was just a scham.