BanggoodReviews 3,246

Terrible service from this company. I have bought a Garlinkit (bluetooth device voor Apple Carplay). It arrived in a lousy package and it simple does not work. I have contacted Banggood to send it back, but the message was; 'Make photos and a movie of the malfunction of the device'. You need to do a lot of effort to send a product back. This in contradiction with most of the online vendors. I am very unsatisfied about the service.

They make it nearly impossible to return things. You have to send them pictures of your complaint. There is almost daily emails back and forth. I think they're trying to use up all of the 30 day return policy time with correspondence. When they do finally agree to let you return the item, you have to pay international shipping and customs fees which can cost as much as the item. My advice is find the item you want on Amazon. They have a no questions asked return policy and they pay the return shipping.

I purchased a metric woodworking self centering jig. I paid extra for expedited shipping 5 to 7 days. I received a notice that my order had shipped a couple of days later. The order then was picked up 2 weeks later and arrived 3 weeks from FedEx after my order placed. The tool shipped from the Arab Emirates which explains the delay.

The tool was poorly made. The tools was not nearly as well made as my Task jig. It looks like the bushings are not metric which is what I wanted.

I contacted customer service and they want me to send a video and pictures. Not worth the time.

I now have a $50 paper weight

Katherine L. Banggood Rep
1/6/20
Dear David E,

Katherine L is a ROBOT.

Thank you for choosing Banggood and sorry for any inconvenience caused.

THEY ARE NOT SORRY FOR THE PROBLEMS THEY ARE CROOKS.

We hope you could check with the issuing back if you open the chargeback. We can only wait for the bank to arrange a refund for you, hope you could understand.

CHARGE BACK JUST LIES, MY CREDIT CARD ADVISES ME THAT THEY HAVE NOTHING STOPPING THE BANGCROOKS REFUNDING ME.

We have sent you the latest solution to you on 2020-01-03, could you please check the email? If you have any question after reading the email, please reply to our email to let us know.

THE LINKS THEY SENT ME DO NOT WORK, REMEMBER THESE BANGCROOKS, ALL THEY HAVE TO DO IS REFUND ME, BUT THEY ARE BANGCROOKS, SELL YOU DEFECTIVE GARBAGE THEN USE EXCUSES NOT TO REFUND YOU AFTER YOU SEND THE GARBAGE BACK.

We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html

We will work on answering your questions as soon as possible and be ready to help you at any time.

BANGCROOK DO NOT ANSWER YOUR QUESTIONS OR REFUND YOU WHEN YOU SEND BACK THE GARBAGE THEY SENT YOU, REMEMBER THEY ARE BANGCROOKS

Best regards,

Banggood Team

I made a bought on Banggood on January 16th (order number *******) and I am still waiting for my goods to arrive.
I paid $200 for the product and this price includes shipping insurance that supposedly guaranteed me that my product will arrive until February 10.
The product never arrived. I contact the company several times and they keep telling me that I have to wait.
I am certain that I will lose my money so this message is to warn everyone to never buy anything from Banggod website because you have a big probability of losing you money.

My first (and definitely last) order with this company was for a very expensive torch (Astrolux MF01S) costing me close to £100 including shipping insurance, but I received the wrong items.

When my package eventually arrived in Scotland it was two cheap plastic clutch bags worth a couple of £ and a small metal bin lid. You can imagine the sinking feeling I had in my gut at this point, so I contacted banggood and provided photographic evidence showing what arrived including package details, barcodes and detailed photos of the wrong items. Thankfully the package had a shipping weight that proves the heavy 1kg torch wasn't received and I thought it would be a straight forward issue and they'd send out a replacement item eventually. I was prepared to wait for however long it took to fix, if it meant eventually getting the item I really wanted and was excited about.

I eventually got an official reply after lots and lots of contact attempts stating "our courier Hermes must have opened your package and stole the torch, then replaced it with the cheap items and repackaged it" and they told me I hd to take it up with the courier instead.

Suffice to say they just washed their hands with it all and passed the blame, and now I'm left fighting for my money back over three months later. All I want is the torch I ordered and was very excited to receive, but instead I've basically paid £100 for months and months of stress instead and it STILL isn't resolved today.

My advice to anyone considering using this company is to only order very cheap items you don't care about ever seeing. You'll definitely be rolling the dice when ordering an expensive item. I tried to leave a review on their site but they censor the bad ones and nobody will ever see the really terrible experiences people have, so I had to come here to warn people instead.

There's reddit communities if you want to see more stories like mine before considering this company over ebay or amazon etc. Pay a little extra to actually receive your items and avoid the stress and disappointment. There's no useful customer service at this company whatsoever and eventually you'll end up in my situation if you keep ordering items from here. Is it worth the risk?

After ordering two tablets because the price was very good (too good now I know), different tablets arrived (diginote). These lack good english instructions and I cannot get them do do what I ordered them for so I requested RMA and refund within 7 days as noted per their rules but was never given a refund or RMA. They keep asking for more evidence (videotape!?) to prove they sent the wrong items. Surely they keep track of orders. Eventually just gave up and ate the loss.

PLEASE... NEVER USE THIS WEB SITE FOR SHOPPING.
I LIVE IN CANDA

I ORDERED A KHAKI JACKET, SIZE XL... THE MONEY WAS TAKEN FROM MY CREDIT CARD... AND.
IN FOLLOWING THE ORDER UP... I GOT A MESSAGE ON MY ACCOUNT THAT IT IS OUT OF STOCK...
I CONTACTED ONLINE CUSTOMER SUPPORT.
THEY TOLD ME IT WILL BE RE-STOCKED IN 2-3 DAYS...
I CONTACTED AFTER 3 DAYS.
THEY TOLD ME 2-3 DAYS MORE...
I CONTACTED 4 TIMES.
EACH TIME.
THEY TELL ME THE SAME. RE-STOCKING IN 2-3 DAYS.
NOW.
12 DAYS...
AND MY ITEM WAS NOT RECEIVED... IN THEIR PLACE...
THEY ARE LOCATED IN HONG KONG
I WAS TOLD AGAAAAIN... 3-4 DAYS TO RECEIVE IT IN THEIR PLACE.

AFTER THEY RECIEVE IT...

I WAS TOLD SHIPPING WILL BE PROCESSED IN 3-4 DAYS AFTER THAT...
THEN
IT WILL BE ABOUT 15 DAYS TO RECEIVE IT IN CANDA
SO
BEST SCINARIO IS 35 DAYS...
PLEASE
DO NOT BUY FROM THIS COMPANY
THEY KNEW THEY ARE OUT OF STOCK
WHY DID THEY ACCEPTED THE ORER IN THE FIRST PLACE?
THIS IS DISSSSHONEST
BEST OF LUCK FOR EVERYONE

I bought a cnc two tree 3d kit from Banggood waiting a month to get it. And when I did. It was shipped in a garbage bag. The pins on the cnc shield are bent over. And the chief component. The Uno r3 board was missing. Then I tried to get a hold of banggood for hours that day. With no prevail. I also tried their live chat. Hahahaha got kicked off 20 times. I emailed them the pictures of the damaged goods. Never a response. So. I reported it to PayPal. Banggood never responded to PayPal. Now. I've reported them to the BBB. So please. Save yourself a headache. Never use banggood

I had the painful experience of going through Banggood to buy a MI9 smartphone from Xioami for a value of 385.90.
I took the insurance option at 10 to avoid having delivery problems.
Delivery went through: EU Priority Line carried out by Royal Shipments which is in Poland.
I never received the phone which was noted as "delivered to the mailbox" on the tracking site.
I was there that day and it is unlikely that anyone would have had time to steal the package before me. Besides, it is incredible to deliver a smartphone without signature.
In short despite the insurance I have no right to any refund because of the status of the order delivered!

DO NOT BUY FROM THEM YOU WILL GO THROUGH HELL!

After order an 2 phone in black Friday 1 for me and 1 for my wife 29. 11. 19. (i have saved 4 month salary each one)
No one send a mail or even a massage in the site the the item is out of stuck.

I have to find it out by myself after more then 3 weeks.
Because if i know before i was cancel and buy some where else.

But i have to wait and wait every week i spoke with the service they say please wait 7 more days.
Wait for 2.5 month and now they send my 2 phones.
Now the funny thing this 2 phones send in the same day 20m apart and 40 number in the shipping tracking number.

My wife get her phone 10 days ago. When i try to check where is my cant find it. I talk with my post office and costume they say my item didn't arrive to my country.
Talk with the shipping company they use they say they cant check it only if the sender will ask to investigate and now i try a week to explain Banggood the logic and ask to investigate because my phone now is totally broken and the only thing i ask is to check it and not wait 30 more day just to see that my package was lost and then they will give me back the money and didn't even compensated for everything I went through because this is bang good they didn't even care that the product was out of stuck they dont care for there costumers the service make you crazy!

The price didn't worth it! All the other site you can order from maybe cost a bit more but the service is great! When you ask to check you order on other site they do all they can to help you because you pay and you are A valuable customer and they value you and give you the service you need to get! Unlike bang good that dont care just want your money

I have ordered from them in the past and had no problem (other than long waits) but this time is different.
I ordered from them in January with estimated delivery before Valentine's day. Near the end of February and they haven't delivered. Efforts to get any information at all are always met with the reply "wait".
The customer service cannot provide any delivery information, tracking information, or customer services.
Refund requests are met with polite requests to wait longer. I think they hope customers will give up on them. It looks like Banggood is a scam company.
No one at Banggood is able to resolve problems.
Don't waste your money or time with this retailer.