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Banggood Reviews Summary
Banggood has a rating of 2.3 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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They keep your Money but goods never arrive. Been waiting for only 3 moths and keep saying to wait a few more weeks.
Worse I've seen around.
Order some face masks over a month ago, they never arrived. Last shipping information indicated they left China, boy that really helps, maybe some guy is swimming over with my masks.
Dear Robert G,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
Over 15 E-Mails I sent to them, at first it was related to a warranty issue and the need for a parts source so repairs to the two RC's that I purchased could be done. They never provided a warranty option ( return label), and after all of the e-mails that were sent, never did they provide info about parts acquisition for the products they were all to happy to take my money for. I even paid for the shipping back on one of the rc's, that had the warranty issue and the second one I refused delivery and it was returned then. I've yet to receive a return of my purchase price or the return postage of the one I mailed back at my expense, due to their not providing a return label! NEVER BUY ANYTHING FROM THESE JERKS!
Dear Roy M,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
Believing in the honesty and integrity of everyone, I ordered 9 items from the company! 6 items arrived after more than a month but NON were like the picture on the web. The remaining three: One never arrived and two arrived with missing parts and wrong item! A total of $28.18 plus shipping was wasted out of $62.31 purchase. Communication was another problem. I send an email with pictures but they answered only one part of the email with one line and twice claimed they did not see the pictures! Not worth the hustle and time plus waste of money. Avoid!
Dear Paul O,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
I purchased a $5 item two months ago with a delivery date at the LONGEST of 18 days. I still have not received the item. I have contacted customer support and get the same response over and over "your item is in transit. Here is your tracking information. We cannot process a refund at this time due to the item being in transit. Do you mind waiting?" I always respond with "no, I will not wait. There has been no movement on the item per your tracking information. Please refund my money." I get the exact same response. I have created a case with PayPal and they will not respond to the case either. DO NOT PURCHASE ANYTHING FROM THIS COMPANY! They should NOT even be in business! Most likely the only reason they are is because they don't actually send the product and won't refund your money. COMPLETE SCAM! Stay away!
Dear DAWN H,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
Purchaced a 2019 G730L back in February. Two weeks later the G730L became out of stock. I was told I had to wait another. 25 days until restocking and shipping of item. 22 days later the item was restocked. About 15 days later on April 8th the item was shipped. The email said it would be 10 days before I received it and I would get tracking info. Today is May 27th and still no drone. Tracking shows nada. Been stuck in the same spot as the day the tracking was given to me. The tracking states awaiting package somewhere in Los Angeles. I started this is February. It is now almost June. Oh yea. They also change the shipping date and purchase date in the app so it really only looks like you recently ordered it. It ensures they don't have to pay you a refund.
Dear Cameron R,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
Quality of products very poor. Takes a long time to get to you. After a little use itdoesn't work like it should. So they're asking for a video instead of a tech support member calling you.
Dear Anthony S,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
To start this off I would like to say that when things go well, there is no issues shopping at Banggood as they actually ship out the items. But once something goes wrong during the order process, they quickly bury their heads in the sand.
The last few months Banggood have had significant shipment delays and they refuse to take any responsibility for the issues, or even taking any proactive steps to inform the customer that there will be significant order delays. Till this day even though Banggood knows about the shipment issues they still use same affected shipment methods and still advertise the same delivery speed that they can not deliver within.
During the last few months I have been in touch with Banggood support regarding my delayed orders and they have been very unhelpful, providing just the same pre-written responses that are very useless. Banggood refuse to provide any compensation for these severely delayed orders and postpone the delivery time as they wish (from 60 days to 70 to 80), knowing I am not alone with these issues as there is countless of threads on Reddit about this. I would be fine if they just refunded the shipping costs to my Banggood account balance, but even this seems far fetched for Banggood as they simply try to avoid paying out compensation even if they do something wrong.
If Banggood wants to redeem themselves after this, they can follow this up with a proper response and nothing copypasted like on all the other reviews. At this point I can not recommend Banggood to anyone as of today and it is a shame as Banggood was really good a few years ago, but now they just charge more for the items and provide an awful buying experience when things go south.
So tl; dr: Avoid Banggood till they step up their game and return to their old ways of doing business.
Dear Fredrik J,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
The fishing pole was delievered damaged. The eye loop to be specific was bent. Contaced Banggood customer service advised me to "This curved part can be straightened". Poor customer services. The eye loop on this specific fishing pole has a plastic ring within the metal loop which is damage and will cut my fishing line. You can't just bend it back. Worst customer service ever!
Dear Nancy M,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
Been waiting 2,5 month no product so far, customer service only want me to wait. They refuse to give me my money back. No recomrndation given to this company.
Dear Andreas L,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
Order never arived. Wrote them number of times only to receive almost identical automatic answer. Almost because every time they added more days to the their delivery time policy. When I wrote them with complain that it feels like they're scamming me I got answer with... the same answer and 5 more days to the shipping time. At this moment I consider this company a scam and will be trying to get a chargeback and never deal with this disgusting "company" again.
Dear marek l,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
Order 50 Masks. Got 25. They charged me for 50.
After complaint they ask me for photos and documents over and over again. I have sent them everything 3 times. The documents clearly show 50 ordered and paid, 25 delivered (on Commercial invoice).
They systematically fake the commercial values for very low ones.
They overcharged me 100USD.
That's what I call fraud.
Dear Erv b,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
Waiting since April 23 for a watch I ordered. It is saying that the order is shipped and I tried contacting customer service no response.
Would not recommend you used this site waste of time
Dear Tara R,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
I'm am a real 16 year old, and I absolutely trust this company because of their fair prices. I ordered a $300 drone and it is fine. People are just over exaggerating because they buy stuff for $20 and expect $80 quality.
Dear Steele R,
Thank you for sending such a kind and enthusiastic comment.
We certainly appreciated hearing it. Your positive feedback allows us to know our efforts are appreciated and you are satisfied with our service. We feel deeply grateful when our customers take time out of their busy days to provide us with some open and honest feedback about our products and services.
Once again, thank you for taking the time to let us know how you feel. We appreciate your feedback and truly want to make your shopping experience as pleasant as possible.
If you have any questions, feel free to contact us: Personal Computer: http://www.banggood.com/Contact-Us_hi111. Mobile: https://m.banggood.com/contact_us.html.
We look forward to continuing to serve you for years to come and we wish you a nice day.
Best regards,
Banggood Team
I ordered Toilet paper and non-surgical masks set of 20 back on April 8,2020. I paid the amount and they came from
Hong Kong. Yesterday I received the toilet paper but no masks, I understand it would take more time. I don't know how to go about getting the rest of my order.
Dear Belinda C,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
Wish I would have known how the business operates. Complete ripoff and terrible customer service. I ordered an RC car for my son (he actually worked to earn the money) and this company has completely ripped him off. I have gone back and forth many (over 10) times with the service person. They just take your money and do zero if they are in the wrong. Complete rip-off.
Dear Joe R,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
Pretty well the worse online shopping experience one could imagine. Product ordered now 2 months overdue... nothing but lies and excuses from Banggood. Shockingly bad service... just stay away.
Dear J R,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
I made sure to specifically ask Banggood, DO YOU HAVE ANY SHIPPING PROBLEMS DURING COVID19? They replied, ofcourse not, everything as usual. Then where the hell is all of my stuff? It says on the site maximum delivery time is 15 days... Ive been waiting almost 2 months now. Never use banggood, do not trust chinese companies, all the products break within days anyway, and stick with a trusted company like amazon, who will actually deliver on time and solve your issues.
Dear Thomas T,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
Over a month after my order and stiil they haven't even shipped to the courier... they won't offer a refund and cancel the order... they lie blatantly about having shipped when their own tracking link they give you states they haven't been given the product to deliver...
I will NEVER as i live buy another thing from them.
AVOID AT ALL COST...
Dear Darren H,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
It took over 6 weeks to get my order and they sent an incorrect item. Cannot log in to their web site because the match picture app does not work
Dear No T,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
From the business
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Alex a,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team