BanggoodReviews 3,246

Quite possibly THEE WORST SITE TO PURCHASE FOR ANYONE! I was enticed for their unbeatable prices on electronics, tools and drones (My hobby). My first couple of orders started in late January. Around late February I needed masks and gloves for my family to weather the Corona virus here in the US. I was having a hard time finding them on Amazon or Ebay etc. They seem to have them available and cheap. So I put three different orders in. After almost three months I decided to open a chat and inquire. Turned out one was supposedly shipped back to them (BULL$H*T). One was never shipped (they said it was on website with tracking) and the third was shipped a month after I ordered it and to this day it has not arrived (3+ months). On a positive note I ordered a drone that I paid an extra $15.00 for expedited shipping. I found out it was shipped from within the US and it took almost two months to receive. It came with a bad battery so I had to jump through hoops for them to send me a replacement battery. I had to send video and pictures and an explanation of what the problem is. After two weeks of going back & forth and jumping through hoops they said they are sending a replacement battery ASAP. Long story even longer it's been two more months and China post reported it was just shipped today from California? They entice you with great prices but shipping, refund and customer service is the worst ever! Hey Banggood you are full of crap and your way of doing business really is horrible. Everything their auto response Kathrine L writes is BS, you guys have 1 out of 5 star reviews and you have thousands of unhappy customers? Lets see how they spin their response...
NOTE: I can't wait to see the BULL$H*T Kathrine L. Replies back with like she does to all reviewers.

I have the exact same experience with BG as another reviewer phrased it: "All replies from them don't actually try to resolve the problem, just delay actually trying to resolve anything." I couldn't agree more.
I have been in this case for a year now. I paid for a projector that I never received. BG sent me some other unit instead that is not fit for purpose. I contacted their customer service and after proving my point I was requested to send the wrong device back. I have done everything as per BG's procedures and in good faith. Then they simply left the parcel at customs so it was sent back to me. This all on my expense of course. In fairness to Chinese customs they kept the box there for 6 weeks pending collection, so it's definitely not their fault.
BG insisted that I don't send the device back again as the same thing might happen, resulting further loss "of time and money".
On the delays intentionally caused by BG customer service - PayPal and my credit card company couldn't do anything as BG made me run out of those 'claim a refund' deadlines, all by not responding to emails or the replies didn't make any sense and needed further clarifications and multiple follow-ups. I was led to believe that my issue would be resolved at some stage but now I know my expectations were wrong, all false hopes.

After a year of back and forth emails (around 350 of them so far, and this is not an exaggeration) there is still no agreement settled. The monetary compensation BG offered is nowhere near to cover my loss and they don't seem to (or ordered not to) understand what the real issue is with this type of business practices.

BG are nothing but smoke and mirrors. Another true quote from the reviewer mentioned above: "There is no meaning to their replace or refund policy because they seem to have no intention of honouring it."

Stay away at all costs.

What horse$#*! they are all thieves scammers and bandits
On what planet is a 94 % loss an acceptable compromise. Thanks for 6% of nothing. Please close my account. I'll be sure to post pictures and comments along with your offer on every blog I can. If you think your offer is truly fair you should be ok with that. Either refund or replace only acceptable solutions.

AS I POINTED OUT ON MY LAST EMAIL ONLY ACCEPTABLE SOLUTION IS FULL REFUND OR REPLACEMENT...

FOR YOU TO OFFER SOME PATHETIC SCHEME SAYS A LOT ABOUT YOU AND YOUR ORGANIZATION... CANNOT ACCEPT A 96 % LOSS... I WAS BORN BUT NOT JUST YESTERDAY... PLEASE CLOSE MY ACCOUNT REMOVE ME FROM YOUR MAILING LISTS AND PLEASE WATCH FOR MY DAMMING BLOGS AND REVIEWS OF BANGGOOD AND THE VENDORS YOU SEEM TO PROTECT AND VALUE MORE THAN YOUR CUSTOMERS.

Greg

On 6/2/2020 2:21 AM, *******@banggood.com wrote:
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> Dear Greg Arthur,
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> Thank you for your e-mail.
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> Would you like to accept our points scheme in the last email?
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> If you have any other inquiries, please do not hesitate to contact us at any time.
>
>
> Best regards,
>
>
> Pakho

I've been trying to get into the hobby of fpv drone racing for a long while, and all I needed left was a pair of goggles, a very expensive and important purchase in the hobby. Banggood, after a month on waiting on my order, cancelled it 2 days before it was supposed to arrive. This is completely uncalled for. I get it is shipping from China, so yeah its going to take a bit, but I should have gotten an update weeks ago that the product ran out of stock. That wouldn't have been a big deal and completely understandable.

Promised 30 days shipment. Tracking indicated it still had not left china at 30 days. Customer service chat indicated I could not cancel because it had shipped and to was wait for 75 days. I opened case with paypal. Paypal paid me back after banggood did not respond to case. Got package about the same time as credit from paypal. Both boxes crushed because poorly packaged. One item did not match what I had bought entirely. So if you can't trust the description of the product and the shipping means that the product will be damaged while in transit and it takes over a month to reach you, i'd pay more to someone in us for product

I ordered several items between 3-29-2020 and 4-3-2020. It is 5-30-2020 and after submitting emails their response is, items shipped. Already over 2 months without items I paid for. I ordered items from China through another company in late April and already received them. I do not recomend still don't know if I will ever get items. I requested a refund or cancellation and they totally ignored me. I will never buy from them again. Don't loose your funds.

We purchased surgical masks on April the 3rd... by April 26th, I had not heard anything and inquired via the online chat. They told me that they had not shipped yet and I requested a refund as I found the item elsewhere. I was told that a representative would reach out to me in order to get the refund. The next day, i received an email stating that the package had shipped and would arrive May 17th! It is May 28th and still nothing. I have sent emails and been in live chats asking for our money back... nothing! I hope this company goes out of business and soon based on the ripoff reviews that I have read about and am now a part of. Stay away from this company!