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Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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Wish I could give them no star! The customer service seems to be helpful but all they do is copy and past pre-written transcripts. I purchased my items 3 months ago and I still don't have any shipping information available. Every time I contact their customer service they promise that my problem will be solved within 8 hours but it never happened. This website is a huge scam!
First, they do not respond to email, don't bother trying, they will NEVER reply. If you use their chat, "the system is slow, or I can't get an update now". The clothing is asian size. If you are a US small, get an extra large. If you order clothing, some of it is real garbage, seconds or other rejects.
Pay a little more elsewhere and get what you want in less than four months.
Dear Robert R,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
Spend a few bucks more and get something that actually works. The only thing worse than a Chinese product is Chinese service. The readers digest version of my (only) perches was... product not as advertised, didn't work and took two months to receive. Just remember that you credit card company will fight them for you. Banggood needs to be shut down!
Dear Chris C,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
Ordered an item with the quickest shipment option a month ago. Haven't received it- tracking hasn't moved in almost 10 days and customer service is a joke. Be smart- Stay Away!
Dear Dave H,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
I own and run four companies in Australia, three of them is sales of products that mostly come from Chinese companies. Im continually dealing with imported goods from China. I ordered an item for my personal use, being a hardware product. When it arrived i found it was not the correct size that they advertised and i ordered. When i asked for them to address the issue that was their mistake and supply me the correct item they kept asking for pictures. Which i had sent 3 times, and three times offered me a bribe to settle my request.The bribe amount was at first 20% of purchase price and then 50%, how immature is that. All i want is the item they advertised and i ordered. But i is obvious to me they wont supply me the correct item because it will cost them more. This is a company that will not admit to their mistakes, that tells me they don t care about their customers. Its 19/6 20 I m still fighting this company. My advise Steer Clear.
Dear Christopher C,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
BAD! BAD! BAD! I ordered a fogger from Banggood. Their selection button of 220V or 110V was camouflaged in the description. Why would a company send a 220V item to a 110 V country? They never questioned it and never showed it as 220V in their sales confirmation. When I finally caught the error and contacted them, they said it was too late. I asked if they could hold it at their US warehouse and just ship me a 110V model. Again they said that I could mail it back. The cost of mailing it back would be three quarters of the cost of the device. A step-down transformer would not make the device efficient. The customer service of this company is TERRIBLE. They claim to be an international company yet they have no follow-up and safe guards for their ordering process. AVOID them and consider another company. Any money savings is not worth it, believe me.
Dear George H,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
26 e-mails later and still no satisfactory outcome.
Dress received in no way resembles dress ordered.
Photographs have been submitted to substantiate complaint, to no avail.
Dear Helene D,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
Have a look at these dresses.
The one on the LEFT was ordered, the one on the RIGHT arrived!
The one received, wouldn't fit a 10 year old and the material is cheap rubbish.
I received an email that they are cancelling my order because my it's out of stock. There is also an email that there is a refund of $109.21. After a day, the emails are all deleted and I could no longer see any records of my order in my account. I believe they are involved in shameful/dishonest practices with the customer.
Dear Moninamb P,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
21 days left, packages never been delivered. Stated - from US wear house. Lies! BS! Complete Chinese style business. Never again!'
Dear Armen V,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
Dude this site is trash like 2-3 months for a keyboard to come like bro! I would recommend any other site. Never shop from here unless you want to wait forever! I sent a e-mail to the customer support no response. Like dude I'm sorry but that long?
Dear Ricky G,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
We ordered smart watch 3 months back and till now we did not receive. We chatted with customer service and every time they convince customer on delay. Please don't buy anything from banggood. This is very bad online purchase portal. I request not to purchase the products from this portal.
Dear SreekanthReddy,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
Banggood IS NOT a reputable business by western standards. They let vendors hype and sell sub-standard products, live off the cash float and then the products are delivered two to three months later without any meaningful return/replacement options. Here is an actual response from Banggood about a return:
+++++++++++++++++++
*******@banggood.com
Jun 5,2020, 7:38 PM (7 days ago)
To me
Dear XXXXXXXX,
Thank you for your email about order *******.
We are sorry to hear that you are not satisfied with the solution that we sent you before.
If you are not satisfied with your purchase and the product is still in brand new conditions, you can return it to us.
Please note that you will be responsible for paying the return shipping fees and if there are any customs duties when we receive the parcel, you will also be responsible for paying them.
We will arrange a refund as soon as we receive the item you returned.
We look forward to receiving your reply.
Best regards,
Muki
Dear EL G,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
I ordered a replacement part - a threaded rod for my 3D printer. Waited for 90 days. Never received it. Refused to give a full fund. They only offered the banggood points so you can use it towards for next item for discount. Shame on them. Worst online shopping experience, period!
Dear Dan L,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
Why does Facebook let these Chinese companys sell there junk on there site, it's obvious that by reading reviews that where bing ripped off.
I purchased a pair of shoes that smelt so bad that I left them out side for a week but the chemical smell did not go away so I through them in the garbage.
Also order a size 12 the shoe they sent size 13 that was the info on the box, but the actual fact the shoe was size 10? Beware of clothing and shoes and other products on Facebook and Instagram
Dear Ray K,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
I ordered a BP digital watch that took more 2 months to arrive from and it did, it was defective, didn't work at all, and had missing pieces. I contacted customer service multiple times about this issue over the phone and I also sent emails describing the issue as well. According to their policy, I had met their 7 days DOA product guarantee, but they refused to send me the prepaid return label to ship it back to you. I had no choice but to dispute this charge with Paypal for chargeback but too were of no help because of the lack of customer service and ended up rubber stamping for them. BUYERS BUY AT YOUR OWN RISK, NO GUARANTEE HONORED HERE!
Dear abby m,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
Rip Off company... Horrible customer service... will not issue refund... shipping info is a fraud... quick to take your money... will not refund
Dear Jerry M,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
DON'T USE THIS WEBSITE. I ordered something for 120 euro it's said delivery time 10 to 15 days I still haven't got it yet. Its June 10th I ordered it on 8th May. Tragic. I wonder will it ever come. Joke.
Dear Donal L,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
They tell me that they only track my orders and i should follow up to the carriers which they not know, They stole my money:-(
Dear Benigno S,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
Wrong idem was deliverd i have called Customer service for 2 weeks now and was told i wouild hear fom them in 24/48 hs an my case was up for review. And i cant get any farther then that with them.
Dear daniel a,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
Customer service is staffed exclusively either by complete idiots or by people pretending to be complete idiots in order to avoid giving any useful. Service. Avoid this company at all costs.
Dear Laurence G,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
From the business
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Milo M,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team