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Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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The price and the brand of this product is for me a garantee. Hoping i am right.
I am so happy for their service. There were problems with product that I received. I followed their instruction to explained the problems and they offered me full refund without any questions. I will give two thumbs up for them. Thanks a millions! I can trust and will look forward to more deals.
Banggood has the best prices on drone electronics that I have found to date. Any items received with QC issues, upon contacting support, will provide you with either a refund or they will send you a new item, free of charge. Delivery is reliable (7-days from China to Singapore usually). Orders are quick. However, cancelling of orders has been tricky and still has been. Once I requested for a cancel of order. Contacted staff and they said they had raised a request to cancel order, but later that day, order was sent out anyway so i guess they service is really too quick haha :D but otherwise, its bang for your buck and customer service is really good. Currently a VIP5 on banggood as well
Finally received my Ender 3s Pro printer! And rest of my order from late May, 2020! Arrived 3 months later, as Banggood customer service advised me that orders may take up to 90 days to arrive! Other than that, all is GOOD! Hard to beat their prices! I guess sometimes you must wait up to 3 months for your order! That is jacked when you need your order much sooner! Thank you Banggood customer service for understanding my concerns, Mike W.
So far so good. Hope it is not on same boat as my Ender Printer, order#85054790! Still waiting since 25 May! No Joy Yet!
Items sit way too long for shipping even taking into account the pandemic
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
About the logistics, there are so many uncontrollable factors like bad weather, customs, inspect security etc., which can cause the item delayed in the shipping way.
We have already contacted you, if the problem has not been solved, please contact us at [email protected]
Best regards,
Banggood Team
Items sit way too long for shipping even taking into account the pandemic
No option to give Banggood 0 Star. This is scam company. My order number *******. Don't buy anything. I was ordered mobile phone 6 june2020. Still I haven't received my mobile. Tracking code is fake, it's showing mobile is stuck Belgium GLS center from 4 July 2020.
I'm trying for refund, they are not contacting with me.
100% scam. Don't buy from any chinese online store.
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
Under our joint efforts, we finally reach an agreement on this issue. Hope you will be satisfied with the solution.
If you have any inquiries, please do not hesitate to contact us at any time at [email protected].
Best regards,
Banggood Team
Gazebo sent with no frame, even though described as non rust frame and shown in picture. With pages of description of the frame and pictures
One line mentions no Shelf, I explained I don't want to out objects on i do want a frame as described throughout, CS are disingenuous shambles
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some detail.
Due to incomplete/insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected].
Best regards,
Banggood Team
Don't know much except I feel like I paid a decent price.
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
We have already contacted you, if the problem has not been solved, please contact us at [email protected]
Best regards,
Banggood Team
Don't know much except I feel like I may have gotten a good deal.
Price on order kept changing. Was on sell for 169.99 but later on it went back to its normal price of 209.99. Cleared the cart started again but didnt use paypal button and didnt check the shipping area then when I clicked the place order button the price was good and it allowed paypal payment.
Once I received printer and started building I found some allen screws to have poor heads requiring vise grip pliers to hold.
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
We have already contacted you, if the problem has not been solved, please contact us at [email protected]
Best regards,
Banggood Team
I ordered many things on aliexpress and I can't complain.
Banggood is a pain in the $#*!. They have roughly the same products but I receive several newsletter during the week even though I unsubscribed several times. I requested that they delete my account which they confirmed. But the account still exists 2 weeks after and I still receive their damn newsletter (which obviously goes directly to spam).
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
If you would like to unsubscribe faster, you can click this link to complete in your account: https://www.banggood.com/unsubscribe.html
Due to incomplete/insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected].
Best regards,
Banggood Team
Fed ex lost my order and after 30 day they refuse a refund or to ship a replacement. PayPal is no better there buyers protection still refuses to refund my money also. FedEx is waiting for banggood to file the paperwork for the insurance. Banggood still thinks it will magically appear even tho FedEx lost it. 1pissed of buyer
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
If the tracking information does show the order was lost, please contact our customer service to help. We will confirm the issue with the logistics company.
Due to incomplete/insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected].
Best regards,
Banggood Team
I spent $297 bought a Drone ((jjrc x9 heron) from Banggood on Apr 28 2020. When I received the product, it did not work. I contacted their customer services and they asked me to bring to a repair store. I asked where the repair store is and they ask me to mail to back to China. I mailed it back by EMS which costs me $121. But the EMS return the package because the drone is attached to the battery. I then contacted their customer services and ask for the refund as I have spent $418 for a piece junk. They refused to refund and started playing robotic customer services with me. There have been more than 20 emails going back and forth, I was just told they will not refund me for anything.
This company is a big fraud, please do buy anything from them. I spent $418 for nothing other than the trouble of dealing with them.
Dear customer,
We are sorry to hear that you are feeling ripped off but can assure you that we are a legitimate business and operate ethically with our customer's needs in mind.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. The warranty period for an item begins on the day the item is delivered to you.
We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected].
Best regards,
Banggood Team
Coupons and reviews were not on the page. Needs to sink better and more user friendly. It took me 2 hours to decide. You need to sell better
Coupons and reviews were not on the page. Needs to sink better and more user friendly. It took me 2 hours to decide. You need to sell better
Hi
It is inconvenient for me that every time I want to make a purchase. I need to update my address. And this makes it difficult to make the purchase.
Hi
It is inconvenient for me that every time I want to make a purchase. I need to update my address. And this makes it difficult to make the purchase.
Faulty product, asked me for proof and didn't even review proof before suggesting I just take care of it myself. Customer service incredibly lacking and it's obvious they only care for their own profit as opposed to customer satisfaction. Also, the customer service is lacking in English grammar and business politeness. If you're going to sell to different countries of different languages, you should really try harder to hire customer reps that can communicate in those languages. Such a shame.
Dear customer,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. The warranty period for an item begins on the day the item is delivered to you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
Fast shippment. Even if I recieved one of my products with manufacturing defect, the support was very reactif and we found a solution.
Enjoyed browsing Banggood for quite a while now and even bought some items from them. If you're prepared to wait then the process is quite good. However, I have since found them to be unscrupulous and devious and do not give a damn about false advertizing nor customer satisfaction or retention. They send emails and advertize on FB etc with a pricepoint on that changes at the cash out screen (£23,09 to £32.33!). When approached (with screen shots) and logged query, the reply is just 'it has changed' since YET IT IS STILL BEING ADVERTISED! This company does not care and would avoid.
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
The prices of our products vary according to the type, location, shipping method, and warehouse you selected. The price also might be changed due to time/promotion/currency. If the price is abnormal, please contact us. We are happy to help.
Due to incomplete/insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected].
Best regards,
Banggood Team
I bought an LED light. They sent me a water pump. A WATER PUMP! Now they want to refund me only the cost of the LED light and not the shipping that I paid. They are also giving trouble for me to return it to recover other costs I incurred using my courier. Terrible! I am not buying here again, sorry! It's not worth the hassle. If things go good, no problem. But when they go bad, it's hell!
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
We are really regretful that one of the item you received was not the correct one you ordered. Please provide us with the a detailed description of the problem.
Due to incomplete/insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected].
Best regards,
Banggood Team
Back on May 26th i have placed an order ( 12 different items) it was my first shopping experience with banggood and first nightmare i got into. My order ( 12 items) was crashed to 4 different orders numbers and charged separately. Delivery promised within 15-21 days. First order received In 48 days ( completely, without issues). Second order received in 76 days ( 1 Item out of 3 is defective). Third order received in 86 days ( wrong item, missing items). I have contacted through chat over 20 times, this company hires morons only, there is absolutely no support, at all. Chat reps just copy and paste same answers to any questions you may ask. THERE IS NO US BASED PHONE TO CONTACT! The only phone number is - chinese number. THERE IS NOWAY TO WRITE NEGATIVE FEEDBACK! I tried to write my review- positive feedback went through immediately, few negatives - NEVER POSTED. Screw this company and AVOID AT SLL COST! Shop elsewhere, do yourself a favor
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some detail.
Due to incomplete/insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected].
Best regards,
Banggood Team
These guys will take a written review and "add" stars to it. I did an honest review on an item and it never showed. I did another on an item that came to a bit less than 3 stars, but banggood posted it, with the my complete verbage, but gave it 5 stars!
Dear customer,
Thank you for placing an order with Banggood.
We're really sorry about the order issues you experienced.
If you have any questions, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
From the business
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
About the logistics, there are so many uncontrollable factors like bad weather, customs, inspect security etc., which can cause the item delayed in the shipping way.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected].
Best regards,
Banggood Team