BanggoodReviews 3,246

I have ordered some guitar amplifier from them on 30. 08. 15 and they haven't processed it and showed "Back order" in status after 5 days from the order. When contacted their customer service they said they are not going to ship till I pay extra cost! Wow! What a ripoff! They needed more money from me. I asked why do you need more money, they haven't got a clear answer and felt they are lying, because every time I contact them they told me different reasons. I don't think when they say they're checking your order, they are check it for real at all. Just keep you waiting and try to rip off you. Few hours of hassle and dozens of mails they said they will refund my order. Very disgusting people. Will Never buy again!

Order date Aug 30 2015
Order number *******

I am sure they will reply this review saying they have solved the issue aso you see in other low rating reviews too, But they do nothing!

I am British. I ordered some sandals, size 7 & paid in Sterling but they sent US size 7 which is too small. You'll never believe this: apparently, I've to take a video or photos to show that they are too small! What sort of stupidity is that? They want a photo of me hobbling around in too small shoes as proof? I've been informed that I can't have a returns label because if I scroll down the page, it says that the sizes are American. Sure enough, there it is RIGHT AT THE BOTTOM OF THE PAGE! Deliberately misleading the customer!

Pants of all things. Some fit, some do not. Its not and exact science. All I wanted was pants that fit. An exchange for pants that fit. I learned a $80 lesson. NEVER buy pants without trying them on. Most companies would want to keep their customers coming back. Not Banggood.com

This was the actual response from their "customer service"

"""Dear Kevin,

Thank you for your email.

I'm sorry to hear that the item in your order ******* is of the unsuitable size.

We don't suggest you return it, since the freight is very expensive, and you need to pay for it.

How about selling to other people or sending to your friends? And you can place an order for the larger one next time.

Hope for your understanding.

Best wishes,

Ruth"""

Unfortunately I have seen this brand of "customer service" becoming a trend.

If I treated our clients like this, I would be out of business.

"I have been dealing with Banggood in more than 1½ years, and I have ALLWAYS been treated with alot of respect and understanding, if a item is missing or defect, there have been NO PROBLEM at all, and another thing, it have allways been 1 ckass stuff they are selling,.
I have 6 different drones and 1 normal plane, and the only place I have been deali8ng exept Banggood is Hobbyking, but ONLY if Banggood not was having the peice...

I can recomment Banggood with all my heart, its ALLWAYS a plesure to deal with Banggood.
SO SUMMA SUMARUM: USE BANGGOOD, ITS THE BEST PLACE TO BUY YOUR RC-HOBBY-STUFF."

Per - Burfugl

I ordered a bag and then realized (unfortunately after I placed the order) that the image and model did not match (meaning I ordered the wrong model).
There was no option to cancel so I immediately wrote to the customer service (minutes after the payment) to replace the model. It was a Saturday so no one answered. Regardless of the weekend though, the item was shipped on Sunday. Again, upon receiving the notification I contacted the online support. The lady there just told me how sorry she was and that there's nothing she can do because the item was shipped and shipping costs are very expensive… and she only kept on apologizing.
When I asked to talk to her manager she said that it's the weekend and someone might answer me on Monday. This conversation took place 12 hrs after I placed the purchase (on a weekend!) and yet – nothing could be done.

The support rep that came back to me Monday morning told me that my only option is to wait 3 weeks for the item to arrive, reject it, wait till it arrives back to China, pay for the shipment and then I might get whatever is left as a refund. When I asked why there was no option to cancel the order and why do they ship items but don't have support on weekends she simply didn't bother to respond.

Apparently, Banggood has a problem providing any kind of service on weekends (or weekdays for that matter), but has no problem taking your money every day of the week.

This is the worst customer service I have ever encountered. EVER.

I ordered a handbag on 20 July 2015, it is now 24 Aug 2015. I was informed item was out of stock and given three options, one of which was a partial refund! Why only partial refund? I raised this with Paypal and will be taking the matter further with them if item not received by 26 Aug. Thankfully the amount involved is under twenty pounds but it is still an amount I can't afford to lose. Needless to say despite their excellent offers I will not be using them again.

I got an 80cc engine from them and it was defective. They said they would send another one after 13 emails. I get a cylinder and a gas cap in the post.
Another 3 weeks wasted.
Stay away from these people.
See Below where they want other people to believe they tried to make it right... another lie.
They never contact you back. Its another smoke screen from banggood.com.
Go somewhere else to shop...

They are advertising the DJI Phantom Professional on Facebook and their own home page for $1079 but when you click on it the price is $1369, they do have the Advanced version for $1079 but that is not what they are advertising. They refuse to honor this price.
This is how our chat ended:

Eddie: there is nothing you can do to honor YOUR advertised price? Is the price just a lie?

Anny: we cannot do that. Sorry.

Eddie: so you are admitting the price is a lie?

Anny: no, we have Advanced version just like the advertised

Eddie: the professional version is advertised

Anny: no sorry

Eddie: it is right on your home page it says professional. How can you that?

Chat session has been terminated by the site operator.

I bought a purse and was happy to see that it was to be shipped from California. After waiting a week, I decided to log in and track the shipment. First I couldn't find the order. I searched my email for the invoice, and there was none. I emailed. No response. After much investigating I finally discovered that even though I had created my account using my email address, they had created a new account with my husband's address and the record of the purchase was under that account. Why? Because his email address is the one we use for PayPal. I never entered that address into their site. Strange. When I was finally able to locate the order history, it showed that it had only left California that day. About 8 days had passed since the time I placed the order. Fast forward two more weeks and my shipment arrived. It had been shipped from China, not California. As for the item itself, I haven't even checked it out closely yet because when I removed it from the package it had a strong chemical odor and I put it down and haven't been back to it. I did notice that the color was slightly different in person than on the website. As for the odor, it's probably soaked in some deadly chemical from some Chinese factory. I try not to order products made in China if I can help it and NEVER order anything that ships directly from China. It takes way too long and they are always of inferior quality and the customer service is non-existent. I'll never order anything from this joke of a company again.

My advise to anyone who is looking at the Ganggood website and is thinking of buying something, STAY AWAY! This company is a fraud. I have been emailing constantly to try and get a resolution to no avail.
Banggood replied to my post and said " you can reply directly to *******@banggood.com, which is an invalid email address.
There is also an option to reply via SiteJapper which I did and got an automated response "sorry for you innocence ".