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Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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Easy to navigate - just thought would have more shipping options especially to South africa where postal service is not reliable - however the parcel arrived well within the expected date outlined
Dear customer,
Thank you for placing an order with Banggood.
We're really sorry about the order issues you experienced.
If you have any questions, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Easy to nav - just thought would have more shipping options especially to South africa where postal service is not reliable -
Very easy to pay and has a secure payment surface, i am very pleased with the price and am happy with the product, it fits well!
Very finalised website im loving it!
First time buyer, placed order for a fast square. The ad said it was aluminum, but when I received it was plastic. Disappointed about this, other than that the experience was good.
First time buyer, placed order now to see how long it takes to get here
The delivery was not too bad and customer service was excellent
It's hard to find the link to go to the next step. I think the problem is the communication barrier. I hope to see improvement next time. Please provide local phone number for easy communication.
It's hard to find the link to go to the next step. I think the problem is the communication barrier. I hope to see improvement next time. Please provide local phone number for easy communication.
I buy your items from many years, never had any problem
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
I buy your items from many years, never had any problem
BGPay password management doesnt work here is why:
1) BGPay password cannot be the same as login password, so the website compare the new BGPay password with login password
2) My login password contained special characters. So when the website compares my login password with the BGPay password, it BUGs.
3) I changed my login password to not contain special characters, then I could set up my BGPay password.
https://youtu.be/6iznL_BUqUo
After having seen that video, they think the reason is that i mistyped the control word.
And they contact me despite the fact that i have written I solved my problem by changing my 2 passwords using simple characters. Their helpdesk is a team of copy/pasters who cant read explanations.
Dear Customer,
Thanks for your comments and suggestions.
We are sorry to hear that you are not satisfied with the assistance you received from us.
We cherish every custome's the opinions and suggestions and will report your question to our relevant department for verification
Based on customer shopping experience and opinions, we will continuously to improve our website, products and customer services.
You are our very important customer, if you require any more further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
Conforme con los articulos, el envio muy lento
Banggood web-site was very user friendly, easy to navigate and make my purchasing decision. From a price value relationship, all interested products were highly competitive.
Banggood web-site was very user friendly, easy to navigate and make my purchasing decision. From a price value relationship, all interested products were highly competitive.
Overall an excellent service as long as you're aware of the delivery time. Mostly arrive before stated time so no complaints.
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
Very good so far, I will wait for delivery
At first there was a discrepancy between the Banggood price and the sum PayPal was charging. Long story short, Banggood was charging the correct price and PayPal's initial price did not include the small shipping fee. It was more of a PP problem in terms of listing the initial charge and not the final charge in the checkout process. All is well that ends well. 5 stars for overall satisfaction.
Good, but my address was correct and clicked. To make it clearer, ask the customer to click the default address or make a new one.
1)the same person must always answer until the end
2)do not give preordained answers
3)if changes have been made to the order, report them on the link page
4)answer specific product questions
Manageable and okay, easier than I thought. Banggood better with more advertising.
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
Manageable and okay, easier than I thought. Banggood better with more advertising.
It's easy and fast I received the products in a timely manner
No se mantiene encendida se apaga en 1 min y hay que volver a encenderla, eso no fue lo que decía en la descripción, ademas el soporte venia roto, lo tuve que pegar, pero lo que mas me molesta es que no se mantiene encendida
Dear customer,
Thank you for taking the time to leave your comment.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. You can refer this link to know more about our warranty policy: https://www.banggood.com/Search_hl103_at1168
We take the security of your personal information very seriously, you could contact us at [email protected]
Best regards,
Banggood Team
You cancelled my previous order. I never saw the cancellation notification. I have waited over a month for delivery only to discover that one item was out-of-stock. My re-order just arrived, and looks great.
Dear customer,
Your order may be cancelled due to out of stock or other reasons. If the order status is abnormal, please contact our customer service for help.
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
You cancelled my previous order. I never saw the cancellation notification. I have waited over a month for delivery only to discover that one item was out-of-stock
El envio fue bastante rápido, lo esperado viniendo desde mi pais. La impresora, de momento perfecto.
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Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!