BanggoodReviews 3,246

On Oct 24,2015 ordered two mini cameras, still not received, repeated request for a refund still has not happen. Customer service is the worst ever, stay away from this site. Aliexpress is the best fair site for resolutions on purchases you can shop this site and if you did not get what you wanted 100% refund. Vendor refund 3-5 days

Update emailed Katherine L. At *******@banggood.com in response to her comments on my bad experience. I sent my order number to her attn., and got results, I got my full refund. I greatly appreciate all her and speedy action taken to resolve my problem, I hope my review will continue to make Banggood.com a better site for everyone to shop at, So here is a name of a contact person at banggood.com that may be able to help everyone who had a bad experience at banggood.com, Her name is Katherine L. And you can email to her attn., at *******@banggood.com, hopefully she can help everyone as she has helped me get my refund. My suggestion for anyone who wants to shop at banggood.com is to pay for registered mail for tracking your package, and priority direct mail to receive it a little bit faster, so in all fairness I will increase my review two three stars, and when everyone who had a bad experience at banggood.com is helped just like I was, once again, I want to thank Katherine L. At banggood.com for her help in getting my refund very fast. Thank you I just want to add something for the staff at banggood.com

THE CUSTOMER IS ALWAYS RIGHT, SO LISTEN AND TREAT THEM IN ALL FAIRNESS, THEY ARE YOUR BUSINESS AND THEY KEEP YOU EMPLOYED.

I can't believe the way they conduct business. I am waiting over one month for my order and when I said let's just cancel and get refund I was told it would take 2 to 3 weeks for that to happen! It will be a race to see what happens first... my order or my refund! What a joke! I cannot in good conscience recommend this company to anyone and will never use again. Besides you cannot reach by phone, only e-mails. Seriously?!

I bought 3 cargo pants with the same sizes but when i try it only one pant fits the sizes says 30 but in actual size 2 of them are smaller, all 3 pant with same size as 30 but different.

Beware... do not use this site. Your paypal will be charged differently... and you will never recieve your items... then you will not be able to gain access to your banggood account... total scam... update. Don't be fooled by banggoods supposed care about customers problems. After their comments on my review, I gave them all my order details. Under promise of an email back from them... surprise surprise... nothing... total scam site don't use... update... still no response from banggood... luckily paypal has refunded me... as I said before total scam

Just looking at your site Seems that I am not alone in my extreme disaffection with this company. How long should this keep on?
Another day and a no show 11/25

I purchased two handbags from Banggood. Shortly after I started carrying the first one the handle buckles started coming apart frequently. I have tried to explain this to them. At first they act like they don't understand, but the final resolve was "carry it with both handles". If you have a problem with your product you will not get help. Don't buy from them.

I made over 20 orders with Banggood. They are usually late (Romanian customs is very slow too), but everything got here ok eventually.

Out of 20 orders and about 200 products bought I never received a fake, or a defect, or a broken one. Just two sheets of metal were crumpled and a Powerbank had a small crack.
They only messed up one order and they great support team reinboursed me ASAP.

Also their European warehouse is a proper one, with fast, free shipping and no taxes (unlike other China webshop pages allegendly based in Europe).

In short, great products, great prices, great support... shipping is a bit slow though and packaging could be improved.

Today at 5:47 PM

Thanks for your reply, but I have tried to contact various members of your staff through the forum but it just does not work... waste of time. Also how can I have a technical fault with a sweater?

Are you emails automatic responses?

Regarding order number *******

Well Surprise, surprise this item finally turned up 35 days after dispatch. I opened the parcel and out fell a dish rag - no not a dish rag but a jumper which was soaking wet right through. Did it come by sea?

I decided to wash it, but there are no washing instructions on it, so if it shrinks or loses shape I will expect a refund - wishful thinking...

Bad, bad, bad. Avoid

Paul Giles

Dear Readers,
Thanks to all readers. Since my last post BangBad has finally issued a refund. The only language they understand is posting review anywhere possible.

I know this can be time consuming but to me getting my money back was a huge victory. Also I know this has helped a lot of people in making decisions on this atrocious company.
Please DO NOT rely on PayPal to solve problems with the seller especially if you are to bare the cost of the returns. They claim you can get full refund but this exclude postage. This isn't right. How can a buyer who received a faulty good be asked to returned at their cost. PayPal does not consider how expensive it is to return the goods.

Please advise yourselves and do not fall a victim these businesses.

Thank you

Dear all,
I previously provided a review headed " You will curse yourself for buying from Bang... Terrible!

I have been quiet for some time. This was only because Banggood has agreed to resolve the issue. Unfortunately this has not been the case. Communications with them is complete waste of time.
Dont believe the lies. They will send you polite emails to make you think they are listening it is all a cover up to waste your time. Banggood hallmark is nothing but time wasters and scams. They will do anything to make you think you will get somewhere with them.
In my case Banggood had finally agreed that they would refund the postage and the cost of the goods if I return the product. I then send them the list of prices so that they can make an informed decision. Once they received the cost they started playing games again.
Dear readers, Dont be fooled, you are lucky if Banggood have ever refunded you or exchanged your goods. I intend to post all the emails so you will all made your mind up.
I will like call on everyone whose grievances have not been addressed properly to report these scam of a company to Rogue traders. Watchdog and rogue traders investigators do not need to go to China to get the evidence. There are numerous other websites sharing similar bad experiences and if we can get the big guns on board then maximum publicity will be achieved in a short time.
Please do not hesitate to contact me if you like your voice heard. Dont let this happen to other people.