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Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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I have noticed that banggood.com's prices had been increasing quite quickly in the last year or so. As a result, there are now items on banggood.com that actually cost more than on both amazon.com and ebay.com.
Still a wholesaler? Not for long...
After months of waiting for my package to arrive I finally contacted support who refunded my money, there was no apologizing, only my money back. Then I posted a poor review and they took it down. I wrote on their forum about it and they asked for my order number, which wasn't in existence anymore apparently because I tried to repost my review and got an error that I never bought that item. I told them I had already been refunded but that wasn't my problem any longer, my issue was that they took down a negative review. So who knows how many other poor reviews on items they have received and just take down. I will NEVER purchase anything from them, you never know truly what the reviews are. They never even addressed my issue about taking down the review, they just dismissed it by telling me to have a good day.
Dear Kirsten S.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to [email protected].
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
My package has still not arrived 23 days after it supposedly shipped and the Custer Service rep (Autumn) refuses to do anything about it. Horrible service that doesn't take care of their customers. Won't ever get any of my business again.
Dear Alex M,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to [email protected].
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
I ordered a few items from this company. It was shipped within a few days,,, or so they said. Two weeks later they send me tracking numbers. It shows the items have pasted customs and sitting for well over a week. I contact the company they say to wait a few more days, I contact them again in a few days they say wait a few more days. A month has pasted and they say still wait a few more days.
They have got to be one of the most messed up companies I have ever dealt with and will not be back.
Dear John P.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to [email protected].
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
I ordered clothing that is too small and they refuse to exchange it for the right size. Their customer service and after-sales are terrible. They claim to have EU and US warehouses so I don't understand why they can't have a sensible exchange policy. I see form this sight that I am not alone in my experience of this terrible company
Dear Sundeep S.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to [email protected].
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
I ordered goods on 6th November And still not arrived contacted them by email stating there terms were wait 25 working days which have now com and gone all they will say is wait another week Then what! They are horrendous to complain to and give nothing but poor excuses and wait wait wait and lied to. BE VARY AWARE WHEN FEELING WITH THEM THEY ARE ARE INTERESTED IN CUSTOMER COMPLAINTS.
Dear Wm F.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to [email protected].
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Scammers!
Update: Bangood did nothing for me regarding different size shipped to me.
They offered 10.00 refund for a 42 dollar purchase. They lied, gave me the run around, etc.
PayPal, decided on my favor today. They are reimbursing all my money, but at their cost.
Bangood didn't pay for return, did nothing!
I only replied two Bangood three times, and PayPal saw where i was been right.
Mahalos, Thank yous to PayPal. Thank god i will never have to deal with this company again.
You are warned!
Dear Rodrigo I.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to [email protected].
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Shipping and contacting and talking with representatives is difficult. Merchandise that finally arrived was okay, but it's not worth the hassle.
Dear Larry S.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me your problem or the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to [email protected].
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
This company is as much use a a chocolate tea pot! I ordered items way over a month ago and every time I contact them to find out where I item is they say it was delayed and to wait a further 5-7 days! This company is an absolute joke!
Dear Kieran H.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to [email protected].
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
I bought few items from Banggood, one is screen protector for a Samsung S6 Plus the thing doesn't fit the screen at all. The second are few adult items for the bedroom and none of them fit and poor quality. Also the tracking numbers provided were no good. The delivery came from China not Canada as the website advertises. I haven't contacted customer service because the replacement will be the same. Update. For the people who say the low price matches the low quality that is not the case all the time. I bought from another website I use frequently and the prices are 70% cheaper than retail but the products are excellent and delivery within 2-3 days. It's just Banggood that is not good.
Dear Ahmad Y.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to [email protected].
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
DO NOT BUY from this company. I bought five items from them... A Ulefone Paris Cell phone... they sent me a used one... When I complained to Pay Pal, they gave me a $25 credit. Two months later the screen is bad. They want me to pay them back the $25 and ship the phone to China. They say they will not replace the phone. They will only repair it. The cost to ship it to China is about $50. I bought a motor for a helicopter... The item was never shipped. Had to get a refund through Paypal... Bought some LED bulbs for my car... None of them work. They refused to give me a full refund. Only partial. Got a refund through Pay Pal. This company is ONE BIG FRAUD... You will get the same products on E-bay at the same price... Look up the product on Banggood and then buy it from E-bay. Always pay only through Pay Pal. DO NOT BUY FROM BANGGOOD... THEY ARE FRAUDS.
Dear major j.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to [email protected].
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
SOMETHING WAS DELIVERED AND IT CAME WITH NO INVOICE OR ANY KIND OF PAPERWORK. I DON'T BELIEVE I ORDERED THE ITEM. THE LANGUAGE BARRIER MAKES IT VERY HARD TO DEAL WITH THESE PEOPLE. THEY KEPT WANTING PAPERWORK AND ORDER NUMBERS EVEN AFTER I TOLD THEM I DIDN'T HAVE THOSE THINGS. FINALLY JUST KEPT THE ITEM. LESS STRESS, BUT I'LL NEVER BUY FROM THEM AGAIN.
Dear PAM W.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to [email protected].
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Disappointment. I bought from banggood an electrical appliance which arrived without some spare parts which I ordered and paid, When it arrived it had several minor issues and completely stopped working after only a few uses.
I was advised from banggood to buy a spare control unit for the appliance which costs about 30 % of the whole product price but it is not sure if this solves the problem. I asked a repair or good return and money back, this is what they wrote me:
"how could you prove how many time it was used?). So please do not place your order with us if you cannot accept the fact of losing a single spare part because we are not interested to argue with you for this matter. Please bother other sellers instead."
NEVER BUY ANYTHING FROM THEM AGAIN.
Dear Drone P.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to [email protected].
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
They have nice products but their shipping method it's P. O. S. "Flytexpress"
From 2013 I was read that customers have same troubles with this service.
They will continue working with Flytexpress to delivery their products
Flytexpress have been destroy the banggood business.
Dear Peter H.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to [email protected].
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
After receiving a wrong size item and many attempts to obtain what I ordered I never received the correct size. (Only their request for the picture of the item received which I sent 3 times)
As of today I still have the wrong size item and no answer from Banggod
I will never buy from them in the future & I don't recommend to purchase from them
Dear Regla M.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to [email protected].
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
I ordered a handbag on a whim on October 25th, the website says it was shipped on the 28th. Here it is December 6th and I still have not received the merchandise. Stay away!
Dear Anita P.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to [email protected].
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
POOR QUALITY, SIZING RIDICULOUS AS A 3X FIT A TEN YEAR OLD LITTLE GIRL. YOU GET WHAT YOU PAY FOR. DISGUSTING TIME OF 2 MONTHS TIL IT ARRIVED. FROM THEIR SO CALLED AMERICAN WAREHOUSE. LIARS. ITS ALL FROM CHINA AND ITS POOR POOR POOR IN QUALITY AND CUSTOMER SERVICE.
BUYER BEWARE! I BELIEVE THEY ARE PUTTING UP FAKE REVIEWS TO CONTERACT THIS ONE AND ANOTHER ONE I DID. OVER 300 $ WORTH OF GARBAGE. I WOULDNT PAY 1CENT FOR THEIR JUNK. NEVER AGAIN. TRUST ME. NOT ONE STAR IS WHAT ID LIKE TO GIVE THEM. SCAMMERS.
Dear Kimmie C.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to [email protected].
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Purchased on a whim without looking at the reviews. Never again. They trick you by providing some people with the goods. My friend ordered the same thing within hours of me and she lived 3 blocks away. She got it in 3 days and I am still waiting a month later. Their tracking site updates telling you movement 11/6/15 on 12/1/15. Something fishy about that. Pay a few extra bucks buying it somewhere else. At least you can be assured to get the product.
Dear Wendy W.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to [email protected].
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Twice I have bought from this company and I should have learned my lesson the first time. Both transactions were problematic. The first items ordered were knockoffs of Ray Ban. I contacted the company and they told me I could returned them, but would have the to pay the shipping costs back to China - over $30. When I protested, they that I could give them away for gifts. I would have been embarrassed to gift something that I, myself, wouldn't wear. The merchandize on the second order was hideous. Both handbags were cheap looking, and I wouldn't wear them in the dark much less carry it in public. When I contacted the company, I received the same response that I did the first time. I will never buy from these people again and I urge anyone considering a purchase from them to step away and don't waste your money.
Dear Diana C.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to [email protected].
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
They took my money in October and here we are in December, they have been unable to tell me where my order is. Customer service said wait a couple weeks and we should know more. Tricked by a good price and I learned my lesson. Too good to be true.
Dear Ben S.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to [email protected].
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
From the business
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear i f.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to [email protected].
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team