BAM Wholesale Parts

I placed an order with this company a week prior and had to place a second order so, I asked for some shipping assistance. They replied back with "so what" type of an attitude, not to mention, they couldn't even locate my first order that had arrived. Just plain rude. I don't see a company with this type of CS last were long on the online market. I guess I should have review them prior to placing the orders. They won't be getting any additional business from me or any one I know as we order a ton of parts on line.

I purchased a roof rack and moldings. Moldings came bent. No phone number, no return e-mails. NEVER!

Great upfront pricing, some of the cheapest I could find but the lack of customer support they have when something goes wrong is not worth. I will stick with other Mopar vendors from here on.

Im military and needed a few things before i shipped my car overseas. Well i received the cheaper of my 2 packages. While my 166.10 part is still missing. I have contacted the company multiple times with zero resolution or response. I have a ton of friends that order their parts online and i definitely will not be recommending this company. Its beyond frustrating that my hard earned money i used to fix my vehicle before going oversea where parts are even harder to find is absolutely nuts.

I ordered 3 parts for my car and 2 of them had to be ordered from the manufacturer. BAM let me know and they still arrived quickly and in condition expected. After that, I ordered a moon roof deflector from BAM without checking other sites. Arrived in 2 days and I already installed it. Car looks great, products are perfect! Definitely will use this site for parts in the future.

I purchased a $200 part and paid for overnight shipping. 4 days later no part and they could care less. I will NEVER buy from them again.

Ordered product and BAM can't deliver! I guess that don't need my $1072. If the product is on back at least give me a eta. I'll take my money elsewhere!

Very disappointed in their service, lack of responsiveness, empathy, etc. order for a 520 dollar roof each was made aug 8, the package got apparently lost and they never checked with me. I found this out a month later when i emailed them about the package. The whole sale dept never returns phone calls and they never called me to give some personal touch or to apologize. I asked them to call me by email and gave them my cell number. I called their managers, and each time when i reached someone they said they would get to the bottom of this but never heard back. I sent them an email early this week to resend the rack, almost two months after i paid for it. Still dont have the rack.

I ordered a trailer hitch from this website that showed pictures of the bolts and bumper cover as being included. This item didn't have a detailed list of what was included so I based my purchase decision off the photos showing everything included. I received the hitch with nothing else included. I contacted their customer service department and expressed my concern and they informed me this was not included and I could return if I wanted but would have to pay the shipping myself. This website is falsly advertising their products. Their customer service department was extremely rude and informed me the photo of the Jeep in the picture wasn't included either. There are 10+ websites with the same part including the bolts and hitch cover for close to the same price. I only went with this site because it had $15 shipping rather than $30+.

The customer service agent I was emailing with refused to give me their name or the information for the owner/manager of the website after I requested it.

After spending $230, you'd think they'd be a bit more helpful. I wish I would have read all the bad reviews from other people concerning this websites false advertising. Now my options are to ship back and lose out on the shipping I've already paid, and pay another $25 to ship back, or to buy the bolts/bumper cover kit for $40+.

I was worried about purchasing from Bam after reading all these negative reviews. I eventually decided the savings were worth the possible troubles, and plus they allow purchases through PayPal, so you get buyer protection anyway with free return shipping. Anyway, I placed a very large order with 30+ items and they filled it perfectly. Every part number matches exactly what I ordered perfectly. Handling took about a day and they were shipped quickly. I asked them a few questions throughout the process and they were fast and accurate with their responses. Overall great experience. I would not hesitate to purchase from them in the future.

This is a review Nate took down. No worries l left messages with Carl Kellums

Have you all had any experience with Nate? Perhaps it's me but I'm having the darnedest time getting wrong part exchanged for the right one

11/21/19
Order #*******

Purchased 3 items from website based on recommendations and pricing (cargo all weather mat liner, door guards, blackout emblems)

Received items on time but didn't get correct ordered items. Gave me Limited emblems instead of XSE. Send in concern today. Will update based upon my experiences. I'm hoping they rectify this mix up quickly

Prices are decent. Let's see if customer service is better than what is posted here. Whats wrong in the photo if I specified I drive a RAV4 XSE

11/22/19 Update
Moving down to one star. Received an email response saying it was my fault and i ordered the wrong part. I can see why the customer service is the reason for low ratings. Let me give you feedback customers are not in the business to order wrong parts. If we made an error, please offer good service and help us remedy the situation. In this instance, i did not purposefully ask for the wrong part. I just want this fixed so i can go on with my day. Will update again...

11/23/19
Still unresolved received a response did I receive a part from them. Yes I did but it's the wrong part I can see how the error occurred even offered to send part back in exchange for what I ordered

Dealing with Nate is not the best service, left messages for Carl

Part Sent:
PT948-*******-02

Part ordered:
PT948-4219B-02

I understand the confusion over the "B". But the resolution should not take 4 days of 5 emails confirming yes I received the wrong part, two bank resolution emails saying the items were shipped, and one online chat to collect the same info that you sent the wrong part.

OMG! Can your customer service reach below 0 Stars?

I bought fuel filters kit for my Ram through amazon and the seller is BAM wholesale parts.
I received everything in order, but then i realized that one filter wasn t necessary for my application. I assume the responsability for this mistake.
Promptly i sent it back the same day i received the kit. Was may 11 2019.
So far i ve never received my partially refund.
And the company have already received my return long time ago.
Impossible to contact BAM wholesale parts.
What else to say?
Apparently i m not the only one having trouble with BAM wholesale parts.
I M SHOCKED THAT AMAZON USES THIS COMPANY

This company is an absolute joke, it is as if it were run by children.

I ordered a cargo net which, according to their website, was a direct fit for my car. I received a cargo net that did not fit. It turns out their website had incorrect information on the part. When I emailed them about it, I receive a smartass reply saying that the part did not fit because I had the wrong car for it. After some unproductive back-and-forth with them, I finally got a return shipping label, and a week after the product was delivered back to them, I still had no refund. I emailed them threatening to file a dispute against them with my credit card, upon which they promptly informed me that they had refunded me for the purchase less shipping. I informed them that I expect nothing less than a full refund of what I paid, because their website contained incorrect information, and I am still waiting for a response. Eventually I did get the part number for the correct cargo net from my dealership. When I searched that part number on BAM's website, it came up as unavailable.

This company is sketchy as all get-out, they don't answer emails promptly, and they don't answer their phones at all, even during normal business hours. They are arrogant, snotty, and unhelpful.