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Bamboo Insurance Reviews Summary
Bamboo Insurance has generally cultivated a positive reputation for its knowledgeable and supportive agents who provide clear communication and personalized service, particularly during stressful situations like claims processing. Customers frequently express appreciation for the professionalism and responsiveness of their representatives, which enhances overall satisfaction. However, some reviews highlight significant concerns regarding service delays and difficulties in communication, particularly when urgent assistance is needed. These inconsistencies suggest a need for improved internal communication and responsiveness to ensure that all clients receive timely support. Overall, while customer experiences vary, the company shows promise in its service approach.
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The agent provided important information. And walked me through the process.
I had a positive experience getting all the information I needed regarding my home insurance coverage.
Hi, Mercedes! Sounds like an incredible experience - and we're thrilled you chose to have it with us! We're super grateful you took the time to share about this.
Cheers,
Bamboo Insurance
My agent, Rahman Pinckney helped me complete the application process in an efficient and professional manner. I would recommend him to anyone else seeking home insurance. As far as the company Bamboo Insurance, this is my first time using them so I don't have any experience yet to comment on.
Hi, David! We're so thrilled to hear about your positive experience with Rahman. It's the exact kind you deserve when purchasing something as major as insurance! Thanks so much for sharing.
Cheers,
Bamboo Insurance
We were in a time crunch to get insurance to close on a new purchase of a home. Rahman went above and beyond to help out and was great at communicating with us each step of the way. Highly recommend working with Rahman!
Hi! You taking the time to share your amazing experience with Rahman means a lot to us. We're so glad to hear everything worked out. Congratulations on your new home! Thanks for sharing!
Best,
Bamboo Insurance
Sign up was very fast and easy. Agent had very good advice on coverages. Overall very good so far. The user website however is very bare minimum and only allows for making payments. You can't see your policy or update anything which is not really acceptable in this day and age. All other companies have these basic features.
Hi, David! Thank you for this honest feedback. We’re happy that your experience with your agent was on point! Regarding your feedback on the client portal, thank you for sharing that - and we hear you. We’re continuing to focus efforts on enhancing the online experience for our clients, and this type of feedback is incredibly helpful. Thanks, again, for choosing to share about your experience with us!
All the best,
Bamboo Insurance
I switched over to Bamboo and Ca Fair Plan with the help of Jay Vallone. He answered all of my questions and was extremely patient and professional while I weighed my options. Once I decided on Bamboo and Ca Fair Plan, he made the policy transition smooth and comfortable. I truly appreciate all of his help!
Hi, Krista! Wow, this is an incredible review for Jay. We're elated that you got the experience you deserve, and that Jay went the extra mile to make sure of that! Thank you for choosing to work with us!
Cheers,
Bamboo Insurance
When buying policy, things were good initially, quick response but once done, no response, not even received the evidence of insurance both by me and my mortgage company. Bamboo charged double from my escrow and me., lot of things going bad way.
My personal experience switching insurance from my old home insurance to Bamboo was very easy. Although it took a little more time to get a hold of an agent, the wait was well worth it. The agent was knowledgeable, and very thorough explaining all my options. He did what he can to give me the best deal, which was very competitive. I would definitely recommend Bamboo home insurance to my family and friends.
Hi, Art! We take your experience with us very seriously, and we're so happy to hear that it was exactly the kind of experience we aim for. Thanks for choosing to share about it!
Best,
Bamboo Insurance
Quick reply very informative. So far everything is well
Hi, Clyde! This is exactly what we love to hear! We're grateful you chose us, and that your experience was exactly what you deserve. Thanks for sharing this!
Best,
Bamboo Insurance
The agent that helped me was very knowledgeable. I received a quote in a few hours. He explained to me how the homeowner's insurance works. He was very patient. It didn't work out for us. But it certainly is not because of the agent. We received a quote that was lower.
Hi, Brenda! Sounds like an incredible experience with Rahman! We're super grateful you took the time to share about this.
Cheers,
Bamboo Insurance
I needed new home insurance. My home insurance company increased my premium 3x the amount from the previous year. I was able to reach out to Rahman Pinckney with Bamboo insurance and he took care of me. He did an amazing job from start to finish. Rahman work very fast, efficient and communicated really well. Let me know what he needed from my end to get this transaction completed fast.
Thanks again to Rahman Pinkney and the Bamboo insurance company. Amazing job!
Hi, Jared! Wow, this is amazing! You taking the time to share this positive experience with Rahman and Bamboo Insurance means the world to us. Thank you!
Cheers,
Bamboo Insurance
We submitted a claim from hurricane Hillary on August 21st…it's October 10th! We have still not had any communication whether or not this claim will be covered and in the meantime our walls are probably growing mold! We've contacted Mark, who is supposedly supposed to be the manager overseeing claims and have only received a text saying he will get back to us, but hasn't. This company is a scam. If I could rate zero stars, I would. Pay for a legit company like all state or farmers. Now we can't switch insurance because we have an existing claim. This company is a joke.
Hi, Andrea! We’re sincerely sorry to hear this has been your experience. We’ve been advised that your Advocate has since been in touch regarding your claim. If you have any further questions, you can always reach back out to them.
Thank you,
Bamboo Insurance
The most pleasant experience I have ever had took all my stress away thank you bamboo!
Hi, April! This is exactly what we love to hear! We're grateful you chose us, and that your experience was exactly what you deserve. Thanks for sharing this!
Best,
Bamboo Insurance
I am 69 years old in a bottle of insurance in my time. Dealing with your company, and Mr. Larsen has been an exceptional experience.
Hi, Carl! We're so thrilled to hear about your positive experience with Noah and Bamboo. It's the exact kind you deserve when purchasing something as major as insurance! Thanks so much for sharing.
Cheers,
Bamboo Insurance
Working with Brandi was a breeze, she made everything so easy and kept me up to date on how things were going on the quotes etc. I would definitely recommend Bamboo to anyone and ask for Brandi:-)
Hi, Tammy! This is awesome to hear about! We second that Brandi's great, and we're happy to hear she gave you an experience worth sharing. Thank you for choosing to leave her such an incredible review!
Cheers,
Bamboo Insurance
Everything went smoothly thanks to Crystal in Utah
Hi, Marian! We're truly happy to hear that your experience with Crystal and Bamboo Insurance was as awesome as we strive to make it. Thank you for taking the time to share about it!
Cheers,
Bamboo Insurance
From start to finish Richard helped me get the best result.
Hi, Heidi! You taking the time to share your amazing experience with Richard means a lot to us. We're so glad to hear about this. Thanks for sharing!
Best,
Bamboo Insurance
Very nice customer service very professional staff
Hi, Marco! We take your experience with us very seriously, and we're so happy to hear that it was exactly the kind of experience we aim for. Thanks for choosing to share!
Best,
Bamboo Insurance
I was told by an outside agent that the turn around for underwriter to review my quote would take 3 weeks, but through my bamboo agent it took 2 days and I got the best quote compared to 3 other major insurance companies.
Hi, Tenzin! Wow, this is an incredible review. We're elated that you got the experience you deserve, and that your agent, Brandi, went the extra mile to make sure of that! Thank you for choosing to work with us!
Cheers,
Bamboo Insurance
Super happy to find a company that covered me when AAA would not. They were a bit methodical on background checking, but in the end it turned out fine.
Hi, Todd! This is exactly what we love to hear! We're grateful you chose us, and that your experience was exactly what you deserve. Thanks for sharing this!
Best,
Bamboo Insurance
From the business
We're a growth-oriented insurance organization on a mission to deliver an easy and innovative insurance experience with an unwavering focus on customer advocacy. We're using data and technology to simplify the insurance process, while enhancing transparency for our partners and policyholders.
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Hi, David! We love hearing this! You deserve an amazing experience, and we're glad we were able to deliver. Thanks for sharing!
Best,
Bamboo Insurance