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Bamboo Insurance Reviews Summary
Bamboo Insurance has generally cultivated a positive reputation for its knowledgeable and supportive agents who provide clear communication and personalized service, particularly during stressful situations like claims processing. Customers frequently express appreciation for the professionalism and responsiveness of their representatives, which enhances overall satisfaction. However, some reviews highlight significant concerns regarding service delays and difficulties in communication, particularly when urgent assistance is needed. These inconsistencies suggest a need for improved internal communication and responsiveness to ensure that all clients receive timely support. Overall, while customer experiences vary, the company shows promise in its service approach.
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We were very happy with the assistance we received from Brandi. She was quick to respond to every question and pleasant to deal with. We needed to secure coverage by a deadline, and Brandi made sure that we were able to make it. Highly recommended.
After my insurance carrier left the state I was stuck buying state insurance through California. It was Expensive and miserable with terrible customer service …so I started looking for a new carrier after being with my new carrier for only a few months. A friend of mine recommended Bamboo. I was happy to see that we have an insurance carrier here in California that is Local to California. My representative Cooper was helpful, kind, easy and Facilitated my exchange quickly. What a relief it is to not be stressed out over my hazard account.
Hi, Crystal! We're so glad to hear that your experience with Cooper was such a positive one. It's the kind of experience you deserve when purchasing something as big as insurance! Thanks so much for sharing.
Cheers,
Bamboo Insurance
We purchased a new home so needed to get our insurance handled quickly, not easy these days. We received a prompt quote and timely followup from your staff. Thank you!
Hi, Mary! We're truly happy to hear that your experience with Bamboo Insurance was as seamless for you as we strive to make it. Thank you for taking the time to share about it!
Cheers,
Bamboo Insurance
Bamboo insurance notified us that our homeowner's insurance policy will be cancelled due to the fact that the insurance company no longer covers our area. They found similar insurance in coverage and price. It was very smooth and easy.
Hi, Kathryn! This is awesome to hear! We're thrilled that we were able to give you an experience worth sharing about.
Cheers,
Bamboo Insurance
After loosing my coverage due to my old insurer not covering California homes anymore, and amidst the chaos of homeowners insurances in California, I recieved a reasonable quote within hours and purchased the policy shortly after.
Hi, Hector! We take your experience with us very seriously, and we're so happy to hear that it was exactly the kind of experience we aim for. Thanks for choosing to share!
Best,
Bamboo Insurance
My insurance agent Noah went above and WAY beyond to get me insured. Farmers insurance dropped us because we live in the California mountains. I couldn't find anyone to insure us. Noah set me up that same day. Helped me with California fire insurance and DIC insurance. He worked late on a Sunday to help us. Who does that anymore? Bamboo does! I see Noah as a part of the family now.
Hi, Cheryl! This review gave us goosebumps! You deserve an amazing experience, and we're so happy Noah delivered that (and more). Thanks so much for sharing!
Best,
Bamboo Insurance
Crystal was super helpful in explaining the challenges with my home policy and guiding me every step of the way and always checking in. I appreciate all the excellent service sheand the Bamboo Team provided!
Hi, Shane! Wow, this is amazing! You taking the time to share this positive experience with Crystal and Bamboo Insurance means the world to us. Thank you!
Cheers,
Bamboo Insurance
After falling victim to the California insurance company exodus I found myself in need of insurance with no time to spare. Thanks to Mark Coleman and Bamboo Insurance my problem was solved. Mark quickly handled the paperwork and provided two very resasonable quotes. I subsequently obtained a policy and the pressure is off!
Hi, Randy! We're so thrilled to hear about your positive experience with Mark. It's the exact kind you deserve when purchasing something as major as insurance, especially when you need it quickly! Thanks so much for sharing.
Cheers,
Bamboo Insurance
Richard is a very experience agent, he understands what I need and and tailored to fit.
Appreciated his great effort.
Hi, Simon! We're so thrilled to hear about your positive experience with Richard. It's the exact kind you deserve when purchasing something as major as insurance! Thanks so much for sharing.
Cheers,
Bamboo Insurance
As we received a notice of non-renewal from our previous carrier due to no fault of our own, the pressure to find a way to insure our home was a bit overwhelming.
Not only, did Noah Larsen, our Sales Support Advocate, explain things in a clear and concise manner, he made suggestions that helped alleviate the stress of navigating these difficult waters and made sure our home is covered both through the California Fair Plan as well as the Difference in Coverage policy with Bamboo.
His ongoing communication through the entire process, even after the policies have been written has been exceptional.
Hi, Garth! This is awesome to hear about! We second that Noah's great, and we're happy to hear he gave you such an incredible experience after what sounds like a pretty stressful moment for you. We truly appreciate you sharing about it!
Cheers,
Bamboo Insurance
Richard Lindemann was absolutely awesome to work with! He knows all aspects his business quite well, which made whole process quick and easy.
Hi, Mark! This is exactly what we love to hear! We're grateful you chose us, and that your experience with Richard was exactly what you deserve. Thanks for sharing this!
Best,
Bamboo Insurance
I worked with Brett Hanson and he was a true professional. He was knowledgeable and extremely responsive. It was a pleasure working with him.
Hi, Bernard! Sounds like an incredible experience - and we're thrilled you chose to have it with us! Thank you for taking the time to share about Brett's service and professionalism.
Cheers,
Bamboo Insurance
I spoke with an ahent. He went o er all the coverages and costs. He helped me set up my homeowners ins.
Hi, Anita! You taking the time to share your amazing experience with us means a lot. We're so glad to hear you have what you need from it. Thanks for sharing!
Best,
Bamboo Insurance
Richard made the process simple and easy for me when other people in my area have had difficulty finding coverage. I've passed his name and number on to several people
Hi, Jeff! Wow, this is an incredible review for Richard. We're elated that you got the experience you deserve, and that Richard went the extra mile to make sure of that! Thank you for choosing to work with us, and for recommending us!
Cheers,
Bamboo Insurance
The agent I worked with was professional and worked tirelessly to secure my insurance. It was a very complicated situation and she came through with shining colors. My hat's off to her and her team. Thank you so much!
Hi, Sharon! Wow, this is amazing! You taking the time to share this positive experience with Bamboo Insurance means the world to us. Thank you!
Cheers,
Bamboo Insurance
I was impressed with the exceptional level of service provided. The agent Brett Hanson exhibited a remarkable commitment to prompt communication, ensuring that all inquiries and concerns were addressed in a timely manner. Moreover, the agent demonstrated a deep understanding of the available coverage options and provided detailed explanations, which greatly assisted me in making well-informed decisions.
Hi, James! We're so thrilled to hear about your positive experience with Brett. It's the exact kind you deserve when purchasing something as major as insurance! Thanks so much for sharing.
Cheers,
Bamboo Insurance
I was provided the information I needed for a new policy and got a better deal then I had anticipated. Great conversation with representative with everything explained and understood. Great experience.
Hi, Marilyn! We're truly happy to hear that your experience with Bamboo Insurance was as awesome as we strive to make it. Thank you for taking the time to share about it!
Cheers,
Bamboo Insurance
Just wanted to say thank you Jay for all the help. For answering all my questions. I'll give you 5 stars.
Hi, Heidi! This is awesome to hear about! We second that Jay's great, and we're happy to hear he gave you an experience worth rating that high.
Cheers,
Bamboo Insurance
After attempting for over a week to change my $8,000 California Fair Plan Policy to monthly installments & dealing with 4 other agents who not only failed to make the change but never followed up with phone calls or emails, the deadline for changing the payments before my policy expired, came & went. Steven not only managed to make the change for me, despite the deadline, he was able to post my first payments same day which I was told was impossible by agents at CFP when I contacted them directly. I am so grateful to Steven for turning what was the most frustrating customer service I have ever experienced into a saving grace. So grateful to him for potentially saving me from what could have become financial crisis. Thanks, Steven!
Hi, Randy! We're celebrating your unmatchable experience with Steven alongside you. We're so glad to hear he was able to come through with exactly what you needed. Thank you for taking time to share about this!
Cheers,
Bamboo Insurance
From my first call to the final signing of documents my experience was seamless. Communication was great and I'm very happy to be with Bamboo.
Hi, Robert! We're truly happy to hear that your experience with Bamboo Insurance was as awesome as we strive to make it. Thank you for taking the time to share about it!
Cheers,
Bamboo Insurance
From the business
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Hi, Jim! This is awesome to hear about! We second that Brandi's great, and we're happy to hear she gave you an experience worth sharing.
Cheers,
Bamboo Insurance