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Bamboo Insurance has generally cultivated a positive reputation for its knowledgeable and supportive agents who provide clear communication and personalized service, particularly during stressful situations like claims processing. Customers frequently express appreciation for the professionalism and responsiveness of their representatives, which enhances overall satisfaction. However, some reviews highlight significant concerns regarding service delays and difficulties in communication, particularly when urgent assistance is needed. These inconsistencies suggest a need for improved internal communication and responsiveness to ensure that all clients receive timely support. Overall, while customer experiences vary, the company shows promise in its service approach.
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After shopping, several companies for pricing, I came across bamboo and was placed in contact with Richard L. Outstanding customer service and was able to help me with a new policy was which was half the price of what I am currently paying, Thank you, Bamboo and I will refer all my friends to you!
The whole procedure was easy. Associates were very professional and informative. I will recommend Bamboo with anyone who needs insurance.
Hi, Max! Reading this review made us dance a little happy jig! We're so happy to hear that your experience was such a great one, and we're excited to continue that type of experience for you. Thanks for sharing!
Cheers,
Bamboo Insurance
Up to this point everything has been fine, if Noah Larsen is representative of the service level we have going forward everything will be good
Hi, Sotharoth! Your review made our day! We'll make sure to pass your positive feedback along to Noah. Thanks so much for sharing!
Best,
Bamboo Insurance
The operator made my experience the best! He was patient and got right to the solution.
Hi, Hilton! Your feedback is music to our ears! We're grateful you chose us, and delighted your experience lived up to both of our expectations. Thank you for sharing!
Best regards,
Bamboo Insurance
I was purchasing a home and they took so long I was given a three day notice to act. All was done and needed to sign escrow paperwork.but bamboo agent never reached back or was concerned to get a new client. Sad both I and seller had to cancel the sale of home
Hi Jessica,
We sincerely regret to hear that this was your experience with us. If you're open to discussing your experience with our Sales Agency Manager, Rick, please email him at [email protected] with your best form of contact and availability.
Sincerely,
Bamboo Insurance
Excellent. Mark did a great job. He was able to place the fair plan and dic plan for us. plus the eq.
Hi, Dennis! This is awesome to hear about! We second that Mark's great, and we're happy to hear he gave you an experience worth sharing.
Cheers,
Bamboo Insurance
I live near some hills in Southern California AND I had a couple of major plumbing issues over the last two years that led my former insurance company to drop me. Rather than immediately saying no, Rahman heard me out and worked with me to gather the information needed to help me get a full policy. I'm sleeping better knowing I have a policy protecting my family's largest investment.
Hi, Tim! Wow, this is an incredible review for Rahman. We're elated that you got the experience you deserve, and that Rahman went the extra mile to make sure of that! Thank you for choosing to work with us!
Cheers,
Bamboo Insurance
While dealing with your representative, Noah, was fine, the connection between Homesite, Bamboo, Travelers, etc., was more than confusing and not clarified from the outset. I, my wife, my executive assistant, and our neighbor, $#*! Tait and Jo Tait, in the same situation, could not figure out what was going on, what was legitimate, etc.
Hi Warren,
We’re glad to hear Noah has been great to work with, but we’re sorry the overall experience has been confusing. Rick, our Agency Sales Manager, would like to connect with you to address your concerns. If you're open to this, please email your preferred contact details and availability to Rick at [email protected].
Thank you,
Bamboo Insurance
Called Bamboo claims was greeted by agent who was very helpful and understanding with the flooded garage. Quickly explained the claim process and answered all questions asked. 10 star experience!
In dealing with Randy and now Todd, getting someone to return calls or emails
Is like pulling teeth! Todd keeps sending me request to DocuSign something for
The Fair Plan but since it is accurate and i have questions about it I have not signed.
I have called 4 to 5 times and emailed but can't get a reply from anyone! Time is
Getting short and need help from someone!
Hi Craig,
We escalated your review to our Management Team, and they mentioned that you and Todd have successfully connected. If you need any assistance in the future, don’t hesitate to reach out to [email protected].
Thank you,
Bamboo Insurance
I called Daniel Ogden for help getting H/O insurance. He was very helpful and got me affordable insurance. My previous company was dropping us in California. I also switched auto insurance. Thank you to Daniel!
Hi, Andi! Wow, this is amazing! You taking the time to share this positive experience with Daniel and Bamboo Insurance means the world to us. Thank you!
Cheers,
Bamboo Insurance
Personal and effective, Noah L. Was able to help me find the right plan and coverage in 24 hours for our home in California, where it has become extremely difficult to obtain coverage. His efforts are very much appreciated and the best I've received from someone on this industry.
Hi, Adam! We love hearing this! You deserve an amazing experience, and we're glad Noah was able to deliver exactly that. Thanks for sharing!
Best,
Bamboo Insurance
We were shopping around for insurance for a new property and only one company provided a quote for a ridiculous amount! My awesome agent referred me to Bamboo Insurance and Tina was able to offer us such a great quote we accepted. Tina took care of everything, and we couldn't be happier. Thank you, Bamboo Insurance, but more importantly thank you Tina!
Hi, Guillermina! We're so thrilled to hear about your positive experience with Tina. It's the exact kind you deserve when purchasing something as major as insurance! Thanks so much for sharing.
Cheers,
Bamboo Insurance
My experience with Bamboo's agent Brandy was simply a blessing! I was being not renewed by my former insurance company due to living in California's fire zone, I could not find homeowners insurance. Brandy was so informative and helpful. My neighbor recommended that I try Bamboo, I'm glad I looked into them. Thank you Bamboo!
Hi, Deann! Your review absolutely made our day! You gaining peace of mind from our coverage means everything to us. We'll make sure to pass your positive feedback along to Brandi. Thanks so much for sharing!
All the best,
Bamboo Insurance
Bamboo Insurance covered almost all the major expenses of my complex home repair and recovery from a major slab leak.
My Bamboo Insurance Advocate, Ms Jarnae Gregory, consistently demonstrated knowledgeable, helpful and friendly performance at a very high level.
Hi, Larry! We're thrilled to hear that your claims experience was as positive as we strive to make it. You choosing to entrust us with your coverage means the world, and we’re truly happy to hear you’re so happy with it. Thank you for taking the time to share about it!
Cheers,
Bamboo Insurance
Hi, Lucy! Thanks for leaving such amazing feedback! We're delighted to hear that it was an experience worth sharing.
All the best,
Bamboo Insurance
Communication with bamboo was great with quick responses. The insurance rate was good and competitive. So far, so good.
Hi, Kevin! Your review put big smiles on our faces! We're thrilled to hear about your great experience and look forward to providing more of the same in the future. Thanks for sharing!
Cheers,
Bamboo Insurance
I live in the Southern California Mojave Desert. My home insurance provider increased my rates 30% last year. This year the rate increase was 52%. So, I went shopping for new home insurance and spent the day doing so. After contacting about 9 providers, a third of which wouldn't consider writing a policy because of my California residency (Fire hazard, even though I live in a desert), I came across Bamboo Insurance. Not only would they write me a policy, but the premium was 30% less than the nearest best policy I had otherwise found.
So, my new home insurer is Bamboo, and I no longer need to contemplate the prospect of forgoing home insurance and simply "self-insuring" (an option without a mortgage).
Hi, Doug! Your feedback is music to our ears! We're grateful you chose us, and delighted your experience lived up to both of our expectations. Thank you for sharing!
Best regards,
Bamboo Insurance
Very helpful and responsive agents! Would recommend them and use them again.
Hi, Bob! We are truly grateful for your positive feedback! Knowing that you had a great experience with us means a lot.
Best regards,
Bamboo Insurance
Do not get Bamboo, they are not in the insurance business but are in the documenting business to deny legitimate claims. They will string you along for a year and you may end up loosing your home. It has been 13 months of BS letters asking for the same documents already provided a year ago, not paying rent that is lawfully due, trying their best to come up with something to deny. They do not pay claims, they spend all their money on lawyers, 10 different inspectors, they don't even know the local rent oridinace laws and now I am in foreclosure. In order to save my home I will have to file for BK protection, I am in my 50's. RUN from this insurance. I want to know how their employees can look themselves in the mirror everyday while people loose everything they have worked for thier whole lives.
Answer: Hi, Terry! Our Agency can help you out by shopping auto insurance quotes through our network of carriers. To get started, simply complete our Get a Quote form (https://bambooinsurance.com/get-a-quote/) and your assigned Bamboo Advocate will be in touch. Thanks for reaching out!
Answer: Hi, Angie! The best way to get started would be to complete our Get a Quote form (found on our website or https://bambooinsurance.com/get-a-quote/). From there, one of our Bamboo Advocates will be in touch with you! Thanks for reaching out!
We're a growth-oriented insurance organization on a mission to deliver an easy and innovative insurance experience with an unwavering focus on customer advocacy. We're using data and technology to simplify the insurance process, while enhancing transparency for our partners and policyholders.
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Hi, Daniel! We love hearing this! You deserve an amazing experience, and we're glad Richard was able to deliver (doesn't surprise us though). Thanks so much for sharing!
Best,
Bamboo Insurance