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Bamboo InsuranceReviews 129

4.1

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Bamboo Insurance Reviews Summary

Bamboo Insurance has generally cultivated a positive reputation for its knowledgeable and supportive agents who provide clear communication and personalized service, particularly during stressful situations like claims processing. Customers frequently express appreciation for the professionalism and responsiveness of their representatives, which enhances overall satisfaction. However, some reviews highlight significant concerns regarding service delays and difficulties in communication, particularly when urgent assistance is needed. These inconsistencies suggest a need for improved internal communication and responsiveness to ensure that all clients receive timely support. Overall, while customer experiences vary, the company shows promise in its service approach.

This summary is generated by AI, based on text from customer reviews

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California
3 reviews
0 helpful votes
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Great Company in Todays Marketplace
October 4, 2024

After shopping, several companies for pricing, I came across bamboo and was placed in contact with Richard L. Outstanding customer service and was able to help me with a new policy was which was half the price of what I am currently paying, Thank you, Bamboo and I will refer all my friends to you!

Date of experience: October 3, 2024
Bamboo C. — Bamboo Insurance Rep
over a year old

Hi, Daniel! We love hearing this! You deserve an amazing experience, and we're glad Richard was able to deliver (doesn't surprise us though). Thanks so much for sharing!

Best,
Bamboo Insurance

California
1 review
1 helpful vote
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Best Experience
September 19, 2024

The whole procedure was easy. Associates were very professional and informative. I will recommend Bamboo with anyone who needs insurance.

Date of experience: September 19, 2024
Bamboo C. — Bamboo Insurance Rep
over a year old

Hi, Max! Reading this review made us dance a little happy jig! We're so happy to hear that your experience was such a great one, and we're excited to continue that type of experience for you. Thanks for sharing!

Cheers,
Bamboo Insurance

California
1 review
1 helpful vote
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Today We start
September 16, 2024

Up to this point everything has been fine, if Noah Larsen is representative of the service level we have going forward everything will be good

Date of experience: September 16, 2024
Bamboo C. — Bamboo Insurance Rep
over a year old

Hi, Sotharoth! Your review made our day! We'll make sure to pass your positive feedback along to Noah. Thanks so much for sharing!

Best,
Bamboo Insurance

California
1 review
2 helpful votes
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Great service
September 5, 2024

The operator made my experience the best! He was patient and got right to the solution.

Date of experience: September 5, 2024
Bamboo C. — Bamboo Insurance Rep
over a year old

Hi, Hilton! Your feedback is music to our ears! We're grateful you chose us, and delighted your experience lived up to both of our expectations. Thank you for sharing!

Best regards,
Bamboo Insurance

California
1 review
0 helpful votes
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No response
September 4, 2024

I was purchasing a home and they took so long I was given a three day notice to act. All was done and needed to sign escrow paperwork.but bamboo agent never reached back or was concerned to get a new client. Sad both I and seller had to cancel the sale of home

Date of experience: September 4, 2024
Bamboo C. — Bamboo Insurance Rep
over a year old

Hi Jessica,

We sincerely regret to hear that this was your experience with us. If you're open to discussing your experience with our Sales Agency Manager, Rick, please email him at [email protected] with your best form of contact and availability.

Sincerely,
Bamboo Insurance

California
1 review
1 helpful vote
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Policy holder
August 29, 2024

Excellent. Mark did a great job. He was able to place the fair plan and dic plan for us. plus the eq.

Date of experience: August 28, 2024
Bamboo C. — Bamboo Insurance Rep
over a year old

Hi, Dennis! This is awesome to hear about! We second that Mark's great, and we're happy to hear he gave you an experience worth sharing.

Cheers,
Bamboo Insurance

California
1 review
3 helpful votes
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I live near some hills in Southern California AND I had a couple of major plumbing issues over the last two years that led my former insurance company to drop me. Rather than immediately saying no, Rahman heard me out and worked with me to gather the information needed to help me get a full policy. I'm sleeping better knowing I have a policy protecting my family's largest investment.

Date of experience: August 27, 2024
Bamboo C. — Bamboo Insurance Rep
over a year old

Hi, Tim! Wow, this is an incredible review for Rahman. We're elated that you got the experience you deserve, and that Rahman went the extra mile to make sure of that! Thank you for choosing to work with us!

Cheers,
Bamboo Insurance

California
1 review
0 helpful votes
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A legal mess
August 22, 2024

While dealing with your representative, Noah, was fine, the connection between Homesite, Bamboo, Travelers, etc., was more than confusing and not clarified from the outset. I, my wife, my executive assistant, and our neighbor, $#*! Tait and Jo Tait, in the same situation, could not figure out what was going on, what was legitimate, etc.

Date of experience: August 22, 2024
Bamboo C. — Bamboo Insurance Rep
over a year old

Hi Warren,

We’re glad to hear Noah has been great to work with, but we’re sorry the overall experience has been confusing. Rick, our Agency Sales Manager, would like to connect with you to address your concerns. If you're open to this, please email your preferred contact details and availability to Rick at [email protected].

Thank you,
Bamboo Insurance

California
1 review
2 helpful votes
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Water heater ruptured in garage.
August 21, 2024

Called Bamboo claims was greeted by agent who was very helpful and understanding with the flooded garage. Quickly explained the claim process and answered all questions asked. 10 star experience!

Date of experience: August 21, 2024
California
1 review
0 helpful votes
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POOR
August 21, 2024

In dealing with Randy and now Todd, getting someone to return calls or emails
Is like pulling teeth! Todd keeps sending me request to DocuSign something for
The Fair Plan but since it is accurate and i have questions about it I have not signed.
I have called 4 to 5 times and emailed but can't get a reply from anyone! Time is
Getting short and need help from someone!

Date of experience: August 21, 2024
Bamboo C. — Bamboo Insurance Rep
over a year old

Hi Craig,

We escalated your review to our Management Team, and they mentioned that you and Todd have successfully connected. If you need any assistance in the future, don’t hesitate to reach out to [email protected].

Thank you,
Bamboo Insurance

California
1 review
4 helpful votes
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Great Service
August 18, 2024

I called Daniel Ogden for help getting H/O insurance. He was very helpful and got me affordable insurance. My previous company was dropping us in California. I also switched auto insurance. Thank you to Daniel!

Date of experience: August 18, 2024
Bamboo C. — Bamboo Insurance Rep
over a year old

Hi, Andi! Wow, this is amazing! You taking the time to share this positive experience with Daniel and Bamboo Insurance means the world to us. Thank you!

Cheers,
Bamboo Insurance

California
1 review
1 helpful vote
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Prompt Effective Service
August 11, 2024

Personal and effective, Noah L. Was able to help me find the right plan and coverage in 24 hours for our home in California, where it has become extremely difficult to obtain coverage. His efforts are very much appreciated and the best I've received from someone on this industry.

Date of experience: August 11, 2024
Bamboo C. — Bamboo Insurance Rep
over a year old

Hi, Adam! We love hearing this! You deserve an amazing experience, and we're glad Noah was able to deliver exactly that. Thanks for sharing!

Best,
Bamboo Insurance

California
1 review
1 helpful vote
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Bamboo to the Rescue!
August 8, 2024

We were shopping around for insurance for a new property and only one company provided a quote for a ridiculous amount! My awesome agent referred me to Bamboo Insurance and Tina was able to offer us such a great quote we accepted. Tina took care of everything, and we couldn't be happier. Thank you, Bamboo Insurance, but more importantly thank you Tina!

Date of experience: August 8, 2024
Bamboo C. — Bamboo Insurance Rep
over a year old

Hi, Guillermina! We're so thrilled to hear about your positive experience with Tina. It's the exact kind you deserve when purchasing something as major as insurance! Thanks so much for sharing.

Cheers,
Bamboo Insurance

California
1 review
0 helpful votes
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Peace of mind
July 19, 2024

My experience with Bamboo's agent Brandy was simply a blessing! I was being not renewed by my former insurance company due to living in California's fire zone, I could not find homeowners insurance. Brandy was so informative and helpful. My neighbor recommended that I try Bamboo, I'm glad I looked into them. Thank you Bamboo!

Date of experience: July 19, 2024
Bamboo C. — Bamboo Insurance Rep
over a year old

Hi, Deann! Your review absolutely made our day! You gaining peace of mind from our coverage means everything to us. We'll make sure to pass your positive feedback along to Brandi. Thanks so much for sharing!

All the best,
Bamboo Insurance

California
1 review
0 helpful votes
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A Big Job Well Done!
July 15, 2024

Bamboo Insurance covered almost all the major expenses of my complex home repair and recovery from a major slab leak.
My Bamboo Insurance Advocate, Ms Jarnae Gregory, consistently demonstrated knowledgeable, helpful and friendly performance at a very high level.

Date of experience: July 15, 2024
Bamboo C. — Bamboo Insurance Rep
over a year old

Hi, Larry! We're thrilled to hear that your claims experience was as positive as we strive to make it. You choosing to entrust us with your coverage means the world, and we’re truly happy to hear you’re so happy with it. Thank you for taking the time to share about it!

Cheers,
Bamboo Insurance

California
1 review
0 helpful votes
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Customer service was phenomenal
July 12, 2024

My agent was helpful and explained the policy very well

Date of experience: July 12, 2024
Bamboo C. — Bamboo Insurance Rep
over a year old

Hi, Lucy! Thanks for leaving such amazing feedback! We're delighted to hear that it was an experience worth sharing.

All the best,
Bamboo Insurance

Texas
1 review
0 helpful votes
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Great Experience
July 8, 2024

Communication with bamboo was great with quick responses. The insurance rate was good and competitive. So far, so good.

Date of experience: July 8, 2024
Bamboo C. — Bamboo Insurance Rep
over a year old

Hi, Kevin! Your review put big smiles on our faces! We're thrilled to hear about your great experience and look forward to providing more of the same in the future. Thanks for sharing!

Cheers,
Bamboo Insurance

California
1 review
4 helpful votes
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Best Rates Available
July 8, 2024

I live in the Southern California Mojave Desert. My home insurance provider increased my rates 30% last year. This year the rate increase was 52%. So, I went shopping for new home insurance and spent the day doing so. After contacting about 9 providers, a third of which wouldn't consider writing a policy because of my California residency (Fire hazard, even though I live in a desert), I came across Bamboo Insurance. Not only would they write me a policy, but the premium was 30% less than the nearest best policy I had otherwise found.
So, my new home insurer is Bamboo, and I no longer need to contemplate the prospect of forgoing home insurance and simply "self-insuring" (an option without a mortgage).

Date of experience: July 5, 2024
Bamboo C. — Bamboo Insurance Rep
over a year old

Hi, Doug! Your feedback is music to our ears! We're grateful you chose us, and delighted your experience lived up to both of our expectations. Thank you for sharing!

Best regards,
Bamboo Insurance

GB
1 review
0 helpful votes
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Bamboo Review
July 8, 2024

Very helpful and responsive agents! Would recommend them and use them again.

Date of experience: July 5, 2024
Bamboo C. — Bamboo Insurance Rep
over a year old

Hi, Bob! We are truly grateful for your positive feedback! Knowing that you had a great experience with us means a lot.

Best regards,
Bamboo Insurance

California
1 review
1 helpful vote
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Do not get Bamboo, they are not in the insurance business but are in the documenting business to deny legitimate claims. They will string you along for a year and you may end up loosing your home. It has been 13 months of BS letters asking for the same documents already provided a year ago, not paying rent that is lawfully due, trying their best to come up with something to deny. They do not pay claims, they spend all their money on lawyers, 10 different inspectors, they don't even know the local rent oridinace laws and now I am in foreclosure. In order to save my home I will have to file for BK protection, I am in my 50's. RUN from this insurance. I want to know how their employees can look themselves in the mirror everyday while people loose everything they have worked for thier whole lives.

Date of experience: June 11, 2024

From the business

We're a growth-oriented insurance organization on a mission to deliver an easy and innovative insurance experience with an unwavering focus on customer advocacy. We're using data and technology to simplify the insurance process, while enhancing transparency for our partners and policyholders.