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Designer Handbags, Designer Purses, fine Jewelry buy today or rent for a month Michael Kors, Chanel, Louis Vuitton, Gucci, Kate Spade, Tory Burch
Bag Borrow or Steal Reviews Summary
The company generally enjoys a positive reputation, with many customers praising the quality of products and the ease of the purchasing process. Timely delivery and the condition of items upon arrival are frequently highlighted as strengths, contributing to overall customer satisfaction. However, some negative feedback points to issues with order cancellations, lack of communication regarding these cancellations, and perceived discrimination in customer service. While the majority of experiences are favorable, the company could enhance its customer service by improving communication and addressing concerns related to order fulfillment and support.
This summary is generated by AI, based on text from customer reviews
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Very easy progress to rent a bag and amazing quality
Fast shipping i always have a great experience! I will always be a returning customer!
I purchased a Louis Vuitton and the description stated it was in prestine quality. In less than 4 months the bag deteriorated. When I contacted customer service I was told, they wouldn't do anything and that the bags issues were my fault. They included a web address for a bag restoration company. I have attached their response email. I could not get someone to answer their customer service phone number. I WOULD NOT RECOMMEND PURCHASING FROM THIS COMPANY.
I am so in love with my bag I want to buy it! The whole process was super easy, received my bag very fast.
I am pleased with the condition of the bag, except for one thing it does have a slight perfume odor. It's not bothersome, but I would've preferred that I didn't have this smell. The only other problem I had was with the delivery. The delivery notification said that signature was required, but they left the package at my door without even ringing the doorbell. This is concerning because there are a lot of package thefts in my neighborhood. Other than this, I am pleased with the service and product and would rent from you again.
I must admit I was a little nervous, because it was a lot of money. They kept me up to date from receiving my payment, ready to ship, then out for delivery. The purse arrived in perfect condition and we'll packaged.
I sent in photos of my Louis Vuitton to sell it to BBS. They sent me a quote. I sent in my bag placing it in a dust bag and then into a plastic bag surrounded by tissue paper. They rejected my bag. That's fine but when it was returned it was placed in a box with the dust bag in the bag with a small piece of bubble wrap on the top. And my bag now has a chemical smell which I am hoping fades. Very poor handling. I sell on Poshmark and on Facebook and I pack a $10 item better than this. I suggest steering clear of selling to them.
The idea that I can change out my bags with new looks for a months rental is incredible!
Submitted a couple of weeks back and I guess it wasn't posted cuz they basically took my money because they sold me a fake purse and then they claimed to not sell fakes. Im with the lady that sd its a scam! I was definitely scammed out of my whole bonus check! I was wanting something good for myself for my birthday last year but i got a crap flea market purse
Exactly like the photos. Received quickly and reliably.
Searching and researching the bags on the site was easy and tons of great details were given. The bag arrived in beautiful condition and I have looooooved rocking it out on special occasions.
Great experience would shop with them again
The bag was Vintage but smaller than I thought. Looking for a new bag to borrow now
Item was just as described on the website and arrived on time
I received the gorgeous handbag in excellent condition. The process was handled professionally, and my bag was delivered quickly.
BBOS agreed to purchase an LV bag of mine for $1140. Bag was in excellent used condition and authentic as verified by expert outside authentication. I provided 10+ images indicating condition of bag as well as age noted on tag. I turned down multiple other offers from others to purchase bag as BBOS outbid then by $100 or so. Per their instructions, I packed and shipped them the bag only to have them decide they did not want to purchase it with no explanation given. I reached out via phone and email to no avail. No responses ever received. I have not even been advised when my bag will be returned. I'm mortified at this company's ethics and service. Shame on them.
Quick and easy ordering and shipping. Love the purse!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
At Bag Borrow or Steal the authentication of our items is our number 1 priority. When a customer feels an item is not authentic we let them know that if a third party authentication service determines that the item is not authentic, we will refund their purchase and pay the authentication service fee. That way, the customer doesn’t need to take our word for it.
For this customer, about 4 months after the purchase they indicated that they felt the item wasn’t authentic because it was wearing differently from an item her mother had. We suggested that she should get it authenticated from a third party but her responses focused on the condition of the bag and not the authenticity.
The bag she purchased was in well-loved condition with the following condition notes on the website when she purchased it “Exterior Front Scratched. Exterior Back Scratched. Exterior Handle Discolored, Scratched. Exterior Corners Discolored, Peeling. Exterior Top Discolored, Scratched. Pratical Attachment Scratched. Exterior Front Scratched. Exterior Back Scratched. Exterior Handle Discolored, Scratched. Exterior Corners Discolored, Peeling. Exterior Top Discolored, Scratched. Pratical Attachment Scratched.”
We do not believe this is an authenticity issue based on the customer's responses, but if she has it authenticated by a third party and it is not authentic, we will take it back and refund her purchase.