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Designer Handbags, Designer Purses, fine Jewelry buy today or rent for a month Michael Kors, Chanel, Louis Vuitton, Gucci, Kate Spade, Tory Burch
The company generally enjoys a positive reputation, with many customers praising the quality of products and the ease of the purchasing process. Timely delivery and the condition of items upon arrival are frequently highlighted as strengths, contributing to overall customer satisfaction. However, some negative feedback points to issues with order cancellations, lack of communication regarding these cancellations, and perceived discrimination in customer service. While the majority of experiences are favorable, the company could enhance its customer service by improving communication and addressing concerns related to order fulfillment and support.
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I ordered two day shipping. Paying an extra 24.99. And it came 5 days later ….missed my entire trip AND I'm so confused on how to return it. No return label was give.
Wanted to see how well I'd like this bag if I purchased it! Arrived on time. Great condition and I loved the little bag inside the purse. I only wore it once and boxed it back up. But I definitely recommend this to my friends
Purchase my Belt, received my belt, and have no problem.
It's perfect! Exactly as described. Excellent condition, can't wait to show it off!
I was going to purchase Valentino bag but decided to try-out for a month. Still deciding!
The customer service is outstanding. My bag arrived promptly and in perfect condition. I will definitely order again in the future!
For the price of the rental, I would expect this bag to be in better condition. You can tell it has been refurbished many times. The inside was dirty, and the corners were worn out with scuffs and jean transfer. The hardware is faded too..
It was easy and fast. Unfortunately, the bag was much too small for any practical use. I couldn't fit a cell phone in it, I sent it back.
Love the shoes and they are in good condition.
I would recommend this website to anyone
This bag looks exactly as if I just had purchased it from Neiman Marcus. I'm very pleased with the service and the speed in which I received my purchase.
Fabulous opportunities
And impeccable quality and presentation
I loved the pouch that came with it for make up and pens. Such a great idea!
Once again Everything perfect, but I would like the option of picking up the package at a mail office because sometimes im not a my home
Overall, purchase and delivery great. Bag quality is good but there is a smell and I was hopeful there wouldn't be a smell.
Fantastic bag and great shipping! Always so thorough with the customer service
Came earlier than expected and is stunning! The customer service team is also really great to work with.
Ordering is simple and items that I have borrowed/purchased have been in great condition and the items arrive quickly.
I shop frequently at the site. I've been very satisfied with my purchases
Sent my Marc Jacobs bag in "was just trying them for the first time" sent it in the Marc Jacobs box to be sold. The box I got with the bag when I brought the it…and they sent it back with a story about how they serial numbers where unidentified and then sent it back in the dust bag…when I emailed them about the issue they denied receiving it in a box and sent pictures of how they sent it out saying that's how they received it, when I emailed them pictures of how I sent it.with the box, and they stopped responding. They basically took my box and just sent the bag back! Never again they're thieves
Answer: If you send an email to [email protected] one of the team members will work to assist you with your issue.

