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BÆRSkin Hoodie

2.4

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BÆRSkin Hoodie Reviews Summary

BÆRSkin Hoodie has a rating of 2.4 stars from 1,497 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BÆRSkin Hoodie most frequently mention customer service, credit card and phone number. BÆRSkin Hoodie ranks 3rd among Jackets sites.

service
386
value
130
shipping
156
returns
95
quality
121
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Wisconsin
1 review
0 helpful votes
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Slow reponses,
November 24, 2023

Took many weeks to get the order refunded correctly.

Date of experience: November 24, 2023
Stephanie C. BÆRSkin Hoodie Rep
over a year old

Hi Ed,

Thank you very much for sharing your impression with us!

When it comes to our customer support, we're sorry to hear that you waited longer than expected for a response. We had an increased demand for our products, which also affected our response rate. However, I am happy to inform you that our team has recently expanded and therefore we expect better results.

When it comes to the delivery time, we have to admit that this has been one of our most significant challenges lately. I just need to kindly assure you that we working on improving this service and we already have improvement in this aspect.

If you have any additional questions or need help, please contact me at [email protected] and I will be happy to help

Thank you for your understanding!

All the best,

Stephanie

Canada
2 reviews
0 helpful votes
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Life in a Cold World
November 24, 2023

My BaerSkin Hoodie is my go-to jacket on travels and adventures. Worn in Ireland during the early spring and Canadian Fall with the occasional light raincoat on top. The first choice for early morning walks with Kaidan the wonder dog, when the frost is in the air and on the ground the first traces of snow. The pockets allow for toques and gloves to be stored, but also with the dog snacks necessary for the "good boy". Recommended as the go-to jacket for life in the great white north. (Dog Optional)

Date of experience: November 24, 2023
South Carolina
1 review
0 helpful votes
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Quality Masculine Product
November 24, 2023

I liked the ad promoting a product appealing to manliness during a time when WOKE ideology is trying to feminize men and destroy our society. I am a woman who appreciates REAL men. Bought one as a gift for my son who is a gun enthusiast. He loved it. His wife said he looks like a manly man in it. The hoodie is warm and loaded with pockets. Is as advertised.

Date of experience: November 24, 2023
California
1 review
1 helpful vote
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Incomplete order
November 24, 2023

Ordered 2 hoodies and then 2 vests 1 Velcro flag patch. They charged a shipping fee for the shoulder patch. I guess it would not fit in the box. After e-mail contacting the company no response no patch.

Date of experience: November 24, 2023
Stephanie C. BÆRSkin Hoodie Rep
over a year old

Hi Robert,

Thank you for sharing your experience with us!

I just have to kindly reassure you that we do not charge shipping for any product that we send to our customers, whether it is a separate order or everything is in one package.

I hope that in the meantime you contacted our customer support and that everything regarding your order was quickly resolved in your favor.

If you have any additional questions or need help, please contact me at [email protected] and I will be happy to help

Thank you for your understanding!

All the best,

Stephanie

Washington
1 review
0 helpful votes
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The Ads Don't Lie
November 24, 2023
Updated review

I will never need to buy another winter jacket. The Baerskin Hoodie is so warm and comfortable and has all the pockets you could ever want. The quality is top notch. I've been looking for just the right jacket for a long time and I finally found it. I love love love my Baerskin. It is truly worth the price.

Date of experience: November 24, 2023

The Ads Don't Lie
November 24, 2023
Previous review

I will never need to buy another winter jacket. The Baerskin Hoodie is so warm and comfortable and has all the pockets you could ever want. I've been looking for just the right jacket for a long time and I finally found it. I love love love my Baerskin. It is truly worth the price.

Date of experience: November 24, 2023
Mississippi
1 review
0 helpful votes
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Poor design
November 24, 2023

The hoodie is poorly shaped, hangs too far over my face. Ugly. Also, the zipper is on the women's side, not the men's side. Very inconvenient.

Date of experience: November 24, 2023
Stephanie C. BÆRSkin Hoodie Rep
over a year old

Hello Joseph,

Thank you for taking the time to share your impression with us!

I'm sorry to hear that the Baerskin Tactical Hoodie you received did not meet your expectations in terms of design and the zipper.

We are happy to inform you that the new Baerskin Tactical Hoodie 3.0 has improved features regarding the design of the hood which is noticeably smaller now and an American-style zipper which is on the right side. Check our offer on the website, we would be very glad if you give this latest version a chance.

We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at [email protected] and I will be happy to help

Thank you for your understanding!

All the best,

Stephanie

Pennsylvania
1 review
0 helpful votes
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Not made for the American market.
November 24, 2023

Zipper is on wrong side.
Pocket liners are still cheap.
Hood and shoulders are not right.
Zipper still on wrong side for men.

Date of experience: November 24, 2023
Stephanie C. BÆRSkin Hoodie Rep
over a year old

Hi Eugene,

Thank you for taking a few minutes to post your review here!

Upon checking, it seems that you received the old version of our Baerskin Hoodie. We are happy to tell you that we released a new and improved version of our product. In this version, we have addressed the issues you mentioned.

The zipper is now on the right side, and we made adjustments to the size of the hood, as well as the overall size of the product. We also made the new version with better quality and more durable material. You may check out Baerskin Hoodie 3.0 here: www.baerskinhoodie.com.

We hope you give our store another chance soon!

Best,

Stephanie

Pennsylvania
1 review
0 helpful votes
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Whats up with this zipper?
November 24, 2023

Tired to wear this coat when the weather changed The zipper is on the wrong side and would not work Can I return this item I wouldnt of bought it if I knew it was made in austraia

Date of experience: November 24, 2023
Stephanie C. BÆRSkin Hoodie Rep
over a year old

Hi Roger,

Thank you for taking the time to leave a review here!

First, would like to clarify that our design, testing, and manufacturing centers are located all over the world, from Europe to Africa and Asia. Regarding your product, we understand that the zipper on your Baerskin Hoodie was on the wrong side and would not work properly.

Upon checking, it seems that you received the old version of our product, where the zipper was still on the left side. As for the defect, while our products go through a quality testing phase before being shipped out, there might be some exceptions due to human error. However, customer satisfaction is important to us, so we would like to make things right for you.

Please send me a video that shows the defect on your zipper at [email protected] so I can look into this and help offer a satisfactory solution for you.

Best,

Stephanie

Colorado
1 review
0 helpful votes
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Windproof as fish netting
November 24, 2023

This jacket is as windproof as a fish net. Could replace a long sleeve t shirt for cool weather. Not even close to the advertised product. Beware the hype.

Date of experience: November 24, 2023
Stephanie C. BÆRSkin Hoodie Rep
over a year old

Hi Chris,

We are sorry to hear that our Baerskin Hoodie was not windproof enough to your liking.

We will make sure to take note of this and consider it when developing the future version of our product.

While it saddens us to hear negative feedback, we also appreciate them, as they let us know how to further improve our product. In the meantime, if you ever need assistance with your product, please don’t hesitate to contact me at [email protected].

Best,

Stephanie

Washington
1 review
0 helpful votes
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Needs improvement
November 24, 2023

Not all pockets advertised are actually on the jacket. I called to report this and y'all simply gave me another jacket that also didn't have what you advertised. Also, the pockets are made from material that punctures and tears very easily. Be honest, make it simple and practical, and if you're gonna advertise as you have make the product true to that standard.

Date of experience: November 24, 2023
Stephanie C. BÆRSkin Hoodie Rep
over a year old

Hi Benjamin,

We are sorry to hear that the Baerskin Hoodie you received did not have the pockets that were shown in the advertisement.

Upon checking your order date, it seems that you received one of the older versions of our hoodie. We do our best to ensure that our customers receive the version of our product that we advertise - but there might be some exceptions due to human error.

We apologize for the inconvenience and rest assured that we are continuously improving our processes to ensure timely and accurate orders to our customers. We would like to let you know that we are now selling the new and improved version of our product - Baerskin Hoodie 3.0. It now has more pockets and is made of better material compared to our previous versions.

We hope you give our store another chance soon!

Best,

Stephanie

Canada
1 review
0 helpful votes
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Not Bad
November 24, 2023

I was one of the original owner, and after multiple washes of the hoodie that so far it is still keeping me warm. Not Bad. I am happy with the hoodie. Thank you.

Date of experience: November 24, 2023
Texas
1 review
0 helpful votes
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Not wind proof
November 24, 2023

I like the product except when the wind blows the wind does right through this material

Date of experience: November 24, 2023
Stephanie C. BÆRSkin Hoodie Rep
over a year old

Hi Kevin, thank you for taking a moment to write your thoughts here! We are thrilled to hear that you liked our Baerskin Hoodie. We did our best to choose the right materials and add features to our product that would make it windproof, but we understand that we could do better in making it more resistant to wind. We truly appreciate your feedback, as it lets us know how we can make our product even better. We hope to do business with you again soon!

Colorado
1 review
0 helpful votes
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Hood too big
November 24, 2023

Well made, but the hood was too massive for my liking. Donated to ARC.

Date of experience: November 24, 2023
Stephanie C. BÆRSkin Hoodie Rep
over a year old

Hi Ronald,

Thank you so much for taking the time to share your feedback with us!

We truly appreciate your support and are thrilled to hear that you found our hoodie well-made.

However, we're sorry to hear that the hood didn't quite meet your expectations. We understand that personal preferences can vary, and we appreciate your honesty. Your decision to donate the hoodie to ARC is commendable, and we hope it finds a new home where it can be enjoyed.

If there's anything specific you think we could improve upon or if you have any other suggestions, please don't hesitate to let us know. We value your input and are always looking for ways to enhance our products.

Thank you again for choosing our hoodie, and we hope you find the perfect one that suits your preferences in the future!

Best,

Stephanie

North Carolina
2 reviews
0 helpful votes
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Great coat
November 24, 2023

They are great coats. They are very comfy. My wife loves it.

Date of experience: November 24, 2023
Stephanie C. BÆRSkin Hoodie Rep
over a year old

Hi Angel,

Thank you so much for your kind words and taking the time to share your positive experience with our hoodies!

We're thrilled to hear that you find them great and, most importantly, that they bring comfort to you. It warms our hearts to know that your wife loves the hoodie too!

If there's ever anything more we can do for you or if you have any suggestions for improvement, please feel free to reach out. Your feedback is invaluable to us as we strive to provide the best possible products for our customers.

Wishing you and your wife many cozy and comfortable moments in our hoodies!

Best,

Stephanie

GB
1 review
0 helpful votes
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I spend more time wearing the hoodie. It certainly keeps you warm. I've cut down on my very high electricity bills.

Exttine there is another special offer I get a few more. It's the best.

Date of experience: November 24, 2023
Stephanie C. BÆRSkin Hoodie Rep
over a year old

Hi Charlene,

Thank you so much for your wonderful review!

We're delighted to hear that our hoodie has become such a staple in your daily routine and that it's keeping you warm during chilly times. It's fantastic to know that you've even noticed a positive impact on your electricity bills – that's quite a bonus!

We appreciate your loyalty, and we're excited to let you know that there will indeed be another special offer coming your way. We can't wait for you to enjoy a few more of our hoodies and experience the best in comfort and warmth.

Thank you for choosing to shop at our online store!

Best,

Stephanie

Washington
1 review
0 helpful votes
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Zipper on the strong side
November 24, 2023

When you are used to zipping up all you other jackets the same way be aware that the zipper for this is on the opposite side. It's annoying but doable. I got one for a buddy and he doesn't like it because of the zipper and gave it back to me. I don't like it either but deal with it.

Date of experience: November 24, 2023
Stephanie C. BÆRSkin Hoodie Rep
over a year old

Hi Jason, we understand that you found the placement of the zipper on the Baerskin Hoodie you ordered to be an issue, as you’re not used to it being on that side. We are pleased to tell you that the zipper on our new and improved Baerskin Hoodie 3.0 is now on the right side, as requested by most of our customers on their feedback to our previous version. We hope you give our product another chance soon!

Oklahoma
1 review
0 helpful votes
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Great jacket
November 24, 2023

It is like wearing a sweatshirt but much warmer. Love all the pockets. Wear it all the time.

Date of experience: November 24, 2023
Stephanie C. BÆRSkin Hoodie Rep
over a year old

Hi Larry,

Thank you so much for sharing your thoughts with us!

We're thrilled to hear that our hoodie has become a cozy staple in your wardrobe, providing that perfect balance of warmth and comfort. The love for the pockets is music to our ears – we believe functionality is just as important as style!

What's more, it warms our hearts to know that you wear it all the time. If there's ever anything we can do to enhance your experience or if you have any more feedback, please feel free to let us know. We're here to ensure your comfort and satisfaction.

Wishing you continued warmth and joy in your hoodie adventures!

Best,

Stephanie

Oregon
1 review
0 helpful votes
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I purchased two of these hoodies but they were too big, I read on customer reviews that you should size up for good fit., I contacted customer service to exchange these for a smaller size. Instead of returning the large hoodies, they just sent me two more hoodies of the correct size. Thank you so much, I absolutely love these hoodies.

Date of experience: November 24, 2023
Stephanie C. BÆRSkin Hoodie Rep
over a year old

Hi Barb,

Thank you for taking the time to share your experience with us!

We appreciate your trust in our products and are thrilled to hear that you love our hoodies.

What's more, we're delighted that our customer service team could assist you promptly and efficiently in exchanging the sizes. Your satisfaction is our top priority, and we're glad we could make the process seamless for you. It warms our hearts to know that you now have the correct sizes and are enjoying the comfort of our hoodies.

Thank you for choosing to shop at our online store, and we hope to have you back there again soon!

Best,

Stephanie

Oregon
1 review
0 helpful votes
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Zipper broke
November 24, 2023

Very attractive jacket but the zipper broke after about a months ownership rendering the jacket useless.

Date of experience: November 24, 2023
Stephanie C. BÆRSkin Hoodie Rep
over a year old

Hi Max, we are pleased to hear that you found our Baerskin Hoodie attractive! We work hard to develop quality and durable products for our customers, but we understand that they can still be damaged sometimes. Should you place another order with us in the future, please know that we have a warranty for our product, if the damage occurs within a specific timeframe - so, should there be any damage with another product you order with us in the future, please don’t hesitate to contact me at [email protected] and attach a photo that shows the defect so I can help offer a satisfactory solution for you.

Virginia
1 review
0 helpful votes
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Each one made different
November 24, 2023

I ordered 2 hoodies but each one was made differently. One had a right hand zipper the other a left.

Date of experience: November 24, 2023