On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
BÆRSkin Hoodie Reviews Summary
BÆRSkin Hoodie has a rating of 2.4 stars from 1,497 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BÆRSkin Hoodie most frequently mention customer service, credit card and phone number. BÆRSkin Hoodie ranks 3rd among Jackets sites.
We monitor reviews for authenticity
Sizing too small, zipper backward for men, not the warmest thing ever, just another made in china product.
Not worth the hype
Took over a month to receive and came in multiple shipments on different days.
Missed my embroidery deadline for Christmas.
Clearly taking order's prior to ordering inventory and theres no talking to anybody.
Good quality other than this.
Hi Paul, thank you for taking the time to write your feedback here! It seems that the long shipping time and lack of communication from our end has left your experience with us so much to be desired. We are sorry for the delay and inconvenience. We have indeed encountered a few challenges with shipping orders in a timely manner during the holiday season last year, as we were severely underprepared for dealing with the surge in volume of orders. We have already made upgrades to our shipping department since then, and we have been seeing improvements when it comes to shipping and restocking. We have also simplified our Customer Support procedures and hired more agents to ensure more timely responses to our customers’ concerns. We hope you give our store another chance in the future.
Satisfied with service and quality of the product. Has held up well over the past year.
Yeah, the zipper opens from the top or bottom. But it does not open completely.
They don't tell you that, and they get bent if you tell them that.
Get a nice Merino Wool Sweater instead.
Hi Paul, thank you for taking a moment to post your feedback here! Indeed, our product features a 2-way zip that is designed to open from the bottom of the zip as well as from the top. This type of a zip adds extra breathability and better temperature control, as well as easier access to internal pockets (our hoodie has 6 of them!). To use it, we recommend that you follow these steps:
1. Zip both sliders down to the very bottom and press them together.
2. Insert zip edge into both sliders - it's important that the zip edge is inserted into both sliders and firmly locked in place at the bottom of the second slider
3. Zip the top (and the bottom) slider to a desired height
4. To unzip, just go in reverse
However, if these don’t work, it’s possible that your zipper is damaged. In that case, kindly send me an email that shows the defect at [email protected] so I can look into this and assist you further.
I found that the size is not quite true (bigger).
For an expensive hoodie the quality was not as good as it should have been.
Overall it is still a warm good hoodie.
ORDERED 2 OF THESE. NO PROBLEMS. FAST. IT TRULY IS THE FIRST GRAB JACKET OF CHOICE. WARM IN EVERY AREA.
Very warm and comfortable baer skin hoodie. I highly recommend buying this hoodie very warm.Hurry get one for yourself and your family.very pleased.thanks.
The jacket is great and warm. The hood however is too big to be useful. This would be perfect if the hood could be removable.
I have had it for a year, and it prove very warm with plenty of pocket space
What's up with the left handed zipper?
Otherwise pretty good.
Good pockets & hood.
My husband loves this jacket. Warm ad good fitting,he grabs it all the time for a cozy choice
Was dissapointed pocket on chest was to small to hold my Samsung Note Ultra! The hood is big enough to put a bears head in, looks awkward.
I don't hardly wear it. Also seen simalar sold on Amazon for half the price I paid for.
Hi Guillaume, thank you for taking a few moments to leave your feedback here! We understand that you would prefer it if the hood of our Baerskin Hoodie was smaller, and if the chest pocket was able to accommodate bigger phone models. We are glad to tell you that we released a new and improved version of our product, which now has bigger and deeper pockets, as well as a smaller hood. You may check out the rest of the features of Baerskin Hoodie 3.0 here: www.baerskinhoodie.com. We would like to clarify that while there are other companies selling a product that looks similar, we can assure you that Baerskin Hoodie is our original brand, and we have our own in-house Product Development team that develops our products, makes them our own, and continuously makes improvements based on previous customer feedback. We hope you give our store another chance in the future.
I purchased this item last year. The only issue that I have is that the zipper is on the wrong side. Items for men have the zipper slider on the right when unfastened. This hoodie has the zipper slider on the left. I ended up giving the item to my wife. She loves it.
Size chart on the site is horrible. I tried both sizes, XL and XXL and the length is horrible. I am 6' 1", barely fits my torso. Al, communications with the company were on the sketchy side. I have a feeling these jackets are leftovers for the People's Liberation Army. While the YouTube ads make it appear that it is revolutionary, it is just a big wad of fleece with many pockets that is extremely ill fitting. Plus, what is the deal with zipper being on the wrong side?
Hi Dan,
Thank you for taking the time to share your detailed experience with our hoodie!
I understand your concerns about the size chart, and I'm sorry for any confusion it may have caused. We're actively working on refining our sizing information to ensure it's more accurate and reflective of our customers' needs.
Regarding the zipper placement, I want to shed some light on that. Our hoodie was initially designed in Europe, where the tradition is to have zippers on the left side. I realize this might differ from what you're used to, and I appreciate your feedback on this aspect.
Therefore, I'm pleased to share that we've taken customer feedback, including yours, into account, and we've recently released a new version of the hoodie with the zipper on the right side.
Rest assured, our experience matters to us, and we're committed to improving our communication channels to provide a more transparent and reliable experience for our customers.
We appreciate your purchase and understanding!
Best,
Stephanie
We love how warm our fleece jackets from bearskin are. The absolute best jacket I've owned. Very pleased!
I love everything about this hoodie, from top to bottom! Very warm and cozy, multiple zippers,
And crazy comfortable - I never take it off. Glad I got 2 - you should do the same.
He enjoyed his Barehoodie, keeps him warm especially if you live cold climate areas of changing seasons
This is a great jacket and performs as advertised. It is incredibly warm and works great as a midwieght jacket against wind and really cold temperatures and also works great as a layer on extremely cold days.
A couple of minor problems; started with the length of time it took to get the jacket delivered, it took over a month for it to arrive, it was worth the weight but pretty irritating to say the least. The other issue was one of the waste tightening cords broke and came out and I have only had the jacket less than a year. Otherwise it is a great jacket.
Horrible fit, super thin, not worth the money. Honestly one of the worst fleece jackets I have ever owned. Tried to return for refund but that hassle was not worth it, DO NOT PURCHASE
Hi James,
Thank you for taking a few moments to share your thoughts with us!
I want to apologize for any inconvenience and frustration you've encountered.
We genuinely appreciate your honesty in sharing your thoughts, and I want you to know that we take your feedback to heart. We're committed to improving our products, and your insights will be instrumental in that process.
Regarding the return process, rest assured we're actively working on making this process smoother and more customer-friendly. If there's anything specific you'd like to share about your experience or if you have additional details, please feel free to reach out.
We appreciate your understanding!
Best,
Stephanie
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Pete, thank you for taking a few moments to share your review here! First, we would like to clarify that our design, testing, and manufacturing centers are located all over the world, from Europe to Africa and Asia. Regarding your product, we understand that it was too small for you and it was not as warm as you would have liked. Should you do business with us again in the future, we would like to let you know that we offer easy exchange and return processes, as long as you contact us shortly after receiving your product. Lastly, based on the date you placed your order, it seems that you received the old version of our product, where the zipper was on the left side. The reason for this placement is because our product was designed in Europe, where zippers are usually positioned that way. However, due to public demand, we moved the main zipper to the right side in our new and improved version. You can find out more about Baerskin Hoodie 3.0 here: www.baerskinhoodie.com. We hope you give our product another chance again soon!