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BÆRSkin Hoodie

2.4

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BÆRSkin Hoodie Reviews Summary

BÆRSkin Hoodie has a rating of 2.4 stars from 1,497 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BÆRSkin Hoodie most frequently mention customer service, credit card and phone number. BÆRSkin Hoodie ranks 3rd among Jackets sites.

service
386
value
130
shipping
156
returns
95
quality
121
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New York
2 reviews
1 helpful vote
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Pockets galore
November 28, 2023

I enjoy the extra roomy pockets to store pens, pads, notes, funds, etc. keeps your hands warm also while outdoors. The vest is warm and can fit under or over a sweatshirt. Convenient.

Date of experience: November 27, 2023
Stephanie C. BÆRSkin Hoodie Rep
over a year old

Hi Sharon,

Thank you for taking the time to share your thoughts!

It sounds like you've discovered the magic of extra roomy pockets, and we're absolutely thrilled to be a part of your adventures in keeping things organized and cozy.

Isn't it just the best feeling when you find a vest that not only keeps you warm but also plays the role of your personal carry-all? Pens, pads, notes, funds – you've got it all covered! And bonus points for those hands staying warm while you're out and about.

If there's anything else we can do to make your experience even better or if you just want to share, we're all ears.

We appreciate your purchase!

Best,

Stephanie

GB
1 review
0 helpful votes
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I was completely conned
November 28, 2023

Deffinatly not Waterproof, or wind proof, and never have been, poor quality, If that is quality standard in America, then I am deffinatly not impressed. The Zip broke within 2 weeks, its Frayed, and become see through within 12,months I have bought a British fleece now for a quater the price and it does the job perfectly. I work on the moors and its as exposed as the Tundra, i use the Jackets now when i am doing the dirty jobs around the farm and one has already been used as a rag for soaking up oil etc in the shed and binned as it was really good at soaking up water etc. deffinatly not water repelant, was a great advert though. But now i dont buy anything from the united states. Because i payed a lot of money for cheap crap. Not happening again.

Date of experience: November 27, 2023
Stephanie C. BÆRSkin Hoodie Rep
over a year old

Hi Rob,

Thank you for sharing your detailed experience with our product!

I want to express my sincere apologies for the disappointment and frustration you've encountered.

Rest assured, your feedback is invaluable as it helps us understand the areas where we need to improve. Therefore, I appreciate you taking the time to highlight specific issues like the lack of waterproofing and wind resistance, as well as the concerns with the zipper and overall quality. We take these matters seriously and are committed to addressing them to enhance the quality of our products.

We appreciate your understanding!

Best,

Stephanie

Arizona
1 review
0 helpful votes
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The Only Jacket You'll Ever Need
November 28, 2023

It keeps me warm through the heavy windy cold days. I only need to wear a t shirt and my baerskin jacket. I love it. It truly is only the only jacket I'll ever need.

Date of experience: November 27, 2023
Stephanie C. BÆRSkin Hoodie Rep
over a year old

Hi Sanford,

Thank you for taking the time to share your experience!

I'm absolutely thrilled to hear that our hoodie is your go-to on those heavy, windy, and cold days.

The fact that you only need a t-shirt and your Bearskin to conquer the chill is music to our ears! Talk about the ultimate cold-weather companion. We're honored to be the "only jacket you'll ever need" – what a fantastic endorsement!

We hope to have you back at our online store, and thank you for choosing us!

Best,

Stephanie

Massachusetts
1 review
0 helpful votes
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Hoodie is good. I like it. But the delay in delivery made me rethink, since it was not clear that it would take weeks and months for the order to be processed.

Date of experience: November 27, 2023
Stephanie C. BÆRSkin Hoodie Rep
over a year old

Hello,

Thank you for taking the time to share your thoughts with us!

I'm thrilled to hear that you're liking the hoodie! It's always great to know our products are hitting the mark for our customers.

However, I want to sincerely apologize for any inconvenience caused by the delay in delivery. It's totally understandable that the timing of the process caught you off guard. I get it; waiting for something you're excited about is not the most fun experience.

Your feedback is a valuable reminder for us to keep working on improving our communication and making sure our customers have a crystal-clear picture of what to expect.

If there's anything specific you'd like us to address or if you have further thoughts, we're all ears. We want to make things right and ensure you have a positive experience overall.

We appreciate your understanding, and thank you for choosing to shop at our online store!

Best,

Stephanie

Illinois
1 review
0 helpful votes
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So far very warm.
November 28, 2023
Updated review

Our temperatures have dropped into the lower 30's and feel warm in this jacket. The material does a great job of blocking the chill.

Date of experience: November 27, 2023
Stephanie C. BÆRSkin Hoodie Rep
over a year old

Hi Edward,

Thank you so much for taking the time to share your experience with us!

I'm delighted to know that the hoodie is keeping you warm in the lower 30s. It sounds like it's doing exactly what it's designed for – blocking out that chilly weather. The material is a key player in this, so I'm glad to hear it's doing its job well.

As the colder months settle in, it's great to have reliable gear that not only keeps you warm but also adds that extra layer of comfort. If there's anything else you'd like to share about your experience or if you have suggestions for improvement, we're all ears. Your feedback is incredibly valuable as we continue to strive for excellence in our products.

Thank you for choosing to shop at our online store!

Best,

Stephanie


Great jacket
September 1, 2023
Previous review

I was skeptical about buying this. I thought it was going to be a lightweight jacket, it turns out it was heavier. The material is soft, and I do like all the pockets. The fit was perfect.

Date of experience: August 31, 2023
Nebraska
1 review
0 helpful votes
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A bit baggy and very long sleeves.
November 27, 2023

It was a bit baggy and the sleeves were quite long. Other than that, it is quite comfortable.

Date of experience: November 27, 2023
Idaho
1 review
0 helpful votes
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Slow boat from China
November 27, 2023

After two weeks with no shipping information I tried to cancel the order and was told I could not cancel because they had already shipped. Great if that was the case but not so much. Two weeks later I get a tracking number that says basically nothing. If I recall it was between 6-8 weeks to get the jackets. If you are not in a hurry the jacket isn't bad for the price my biggest complaint is the backwards zippers.

Date of experience: November 27, 2023
Stephanie C. BÆRSkin Hoodie Rep
over a year old

Hi Steve, it seems that the long shipping time has caused your experience with us to be less than satisfactory. Shipping was indeed one of our main weaknesses last year, but we already made upgrades to our shipping department, so you should receive products in a more timely manner moving forward if you decide to do business with us again anytime soon. As for the zipper, the new version now has it on the right side. You can check out the rest of the features of Baerskin Hoodie 3.0 here: www.baerskinhoodie.com.

Minnesota
1 review
0 helpful votes
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Tough, comfortable
November 27, 2023

They handle abuse fairly well. Zippers are great. No shell means wind goes right through, but warms right back up when it's calm again. Thanks to the built in hood, your neck is always warm.

Date of experience: November 27, 2023
Arizona
1 review
0 helpful votes
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Ok
November 27, 2023

Neither nor there. Over priced. Otherwise a good product.

Date of experience: November 27, 2023
Stephanie C. BÆRSkin Hoodie Rep
over a year old

Hi David, we are happy to hear that you found our Baerskin Hoodie to be a good product, but you were not quite satisfied with the pricing. We are committed to keeping our customers satisfied with every purchase, and we are pleased to let you know that we made quite a few improvements to our product. It now has more pockets, a better-fitting hood and more. You can check out Baerskin Hoodie 3.0 here: www.baerskinhoodie.com.

California
1 review
0 helpful votes
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Ehh...
November 27, 2023

First, you're asking me for a review more than a year after I bought this? Okay, so for what it actually is, it's okay. But it SORELY needs some kind of lining, and the sizing is WAY off. I usually wear a large jacket, sometimes (lately) an XL, but I had to return it for an XXL to get one that fit.

Date of experience: November 27, 2023
Stephanie C. BÆRSkin Hoodie Rep
over a year old

Hi Charles, thank you for taking a few moments to post your feedback here! Upon checking, I can see that you received the old version of our product. We are pleased to tell you that we have made quite a few improvements to our Baerskin Hoodie since then, including to its material and sizing. You may check out the new version here: www.baerskinhoodie.com. We hope you give our store another chance again soon.

Washington
1 review
0 helpful votes
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Not worth it
November 27, 2023

Not a great experience to buy the Baerskin Hoodie. The buying experience was clunky. The hoodies came two months later than they said they would be there, and customer service was next to nonexistent. And, to top it all off, the zipper is on the wrong side of the jacket (left rather than right). ANd it's not as warm as they claim it to be. Would have a hard time buying anything ever again.

Date of experience: November 27, 2023
Stephanie C. BÆRSkin Hoodie Rep
over a year old

Hi Aaron, thank you for taking a few minutes to share your thoughts with us! It seems that your experience with our company has been rather unpleasant. We are truly sorry for the inconvenience! We indeed experienced a few challenges with shipping orders in a timely manner and responding to our customers’ concerns at the time you placed your order. We already made a few changes to our shipping and Customer Service departments since then, so you should expect a quicker turnaround, should you do business with us again anytime soon. Regarding the zipper, we are pleased to let you know that it is now on the right side on the new version of our product. We also made a few improvements to make it even more warm. You can check out the rest of the features of Baerskin Hoodie 3.0 here: www.baerskinhoodie.com. We hope you give our store another chance again soon.

GB
1 review
0 helpful votes
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Good hoodie with great utility
November 27, 2023

Good hoodie and very practical. Plenty of storage space, I never run out of pockets to store my tools in. Considering buying them for my field engineers. The arm/chest pockets are useful for storing access keycards. The velcro patches are great for adding branding/badges.

Downsides:
Could be comfier, the material is not as good as other fleece type materials
The hood isn't very practical. It sits weirdly over the top of the head and doesn't aesthetically look great. The cap meant to keep rain and sun off your eyes doesn't add much function either.
Pocket ripped open after getting caught on a door handle. It didn't take much for it to rip, I'd have expected a stronger construction.

Date of experience: November 27, 2023
Canada
1 review
0 helpful votes
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The guys love them!
November 27, 2023

They were gifts and arrived in a timely fashion. Very well received.

Date of experience: November 27, 2023
GB
1 review
0 helpful votes
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Happy
November 27, 2023

Very easy, fast delivery and very good value. My son is going to love it, will last forever

Date of experience: November 27, 2023
Canada
1 review
9 helpful votes
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I tried to return my jacket after I was assured it was possible to get a refund. After dozens of emails and phone calls, no person is available to give return instructions. They require you to talk to their customer service before getting a REFUND, but in last 30 days or more no one has gotten back to me or am I able to reach anyone. PASS ON THIS COMPANY-

Date of experience: November 27, 2023
Stephanie C. BÆRSkin Hoodie Rep
over a year old

Hi Val, thank you for taking some time to post your feedback here! We are very sorry to hear that you had a hard time getting in touch with us for assistance with returning your product. Indeed, as indicated on the Terms and Conditions section of our website, we require our customers to contact us first if they wish to return their product, so we can provide the return instructions and correct return addresses. Rest assured that we are working hard to simplify our Customer Support procedures and we are hiring more agents to ensure more timely responses to our customers’ concerns. As for your concern in specific, if you have yet to receive the assistance you need, please email me directly at [email protected] so I can help you myself.

Virginia
1 review
0 helpful votes
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Love it!
November 27, 2023

I bought one for my husband for Christmas last year. He loved it and I loved it so much that I bought one for myself. We wear them all the time...except for summer of course...

Date of experience: November 27, 2023
Illinois
1 review
0 helpful votes
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No need for a coat!
November 27, 2023

This hoodie is very useful, no need for a coat if you are shopping or running errands because your hoodie with the multiple pockets has a place for all your hands free items.

Date of experience: November 27, 2023
Colorado
1 review
0 helpful votes
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Extremely warm
November 27, 2023

Customer service was wildly nice. Had to return a hoodie for smaller size, they could not have been more accommodating

Date of experience: November 27, 2023
Canada
1 review
0 helpful votes
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Light thick warm cozy dry breathable
November 27, 2023

Oh yes!
I enjoy my Beautiful Bearskin hoody!
My partner's cuffs are different than mine, i do like that feature.
Would you consider adding the wrist warmer with thumb hole into the sleeve with the velcro adjustable wrist band?

Date of experience: November 27, 2023
Canada
1 review
0 helpful votes
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Semi Happy
November 27, 2023

The hood is too large and I often have difficulty connecting the zipper.

Date of experience: November 27, 2023
Stephanie C. BÆRSkin Hoodie Rep
over a year old

Hi Daniel, thank you for taking a moment to write a short review here! We understand that you found the hood to be too large and there seems to be an issue with the zipper of the Baerskin Hoodie you received. We are sorry to hear that. Please send me a photo that shows the issue with your zipper at [email protected] so I can look into this and help offer a satisfactory solution for you. As for the hood, we are glad to let you know that we have made it smaller in our new and improved Baerskin Hoodie 3.0. You can check out the rest of its features here: www.baerskinhoodie.com.