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Back Market

2.9

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Back Market Reviews Summary

Back Market has a rating of 2.9 stars from 1,553 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Back Market most frequently mention return label, credit card and third party. Back Market ranks 4th among Electronic Component sites.

service
1,048
value
1,081
shipping
1,077
returns
549
quality
1,052

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Maine
1 review
0 helpful votes
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BackMarket isn't just an online marketplace for refurbished electronics, it's a movement. It is a movement away from being force-fed brand new iPhone every year and spending $1k and up on a smartphone that is not that different than the last smartphone in your pocket. Not to mention all the electronic waste that there is in the world and buying refurbished helps reduce our conspicuous consumption of all things. These are all products that are 100% verified and in working order and in the small chance that there is a defective product, there is a year long warranty on all their products. They have an AMAZING customer service team to put your mind at ease and a wide variety of products. I couldn't recommend buying from this site enough. Do it! Make the leap! Buy refurbished!

Date of experience: February 19, 2021
California
1 review
1 helpful vote
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S9plus.
February 21, 2021

Grrrrrreat organization with a superb Idea and I highly recommend reading the history on the refurbished products...
Amazing Grace from Jesus on high...
Love my phone and couldn't be happier. Amen.

Date of experience: February 19, 2021
Florida
1 review
1 helpful vote
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I love back market so much! Everything is affordable and the process and shipping is fast. I received my phone within 3 days and I'm already in love with my iPhone XR. I highly recommend this website for those who wants to purchase affordable electronics.

Date of experience: February 19, 2021
Louisiana
1 review
1 helpful vote
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Great site. Great prices. Great products.
February 21, 2021

Ordered an iPhone XR from the website and received it in 3 days. Came with a case and tempered glass. Best $300 I've ever spent. Will never pay full price for a phone again.

Date of experience: February 19, 2021
Tennessee
3 reviews
1 helpful vote
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I'm surprised to see negative reviews for Back Market because my transactions couldn't have been better.
I bought an iPhone X last fall rated cosmetically "good," it arrived quickly (from the 3rd party retailer) and I couldn't find any flaws at all. After a couple weeks, though, the screen started jumping and it continually got worse. I contacted BM and they responded immediately with offer to refund or replace. I decided to replace. (They emailed me a shipping label so I didn't even have to pay for sending it back.) My replacement phone arrived WAY before it was due and I've been thrilled with my new phone ever since.
I'm sorry for the folks here who had trouble with them, because I'd definitely buy from them again based on the experience I had. And no, I wasn't paid or compensated in any way for this review and I'm a real customer.

Date of experience: February 17, 2021
Delaware
1 review
3 helpful votes
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IPhone X
February 18, 2021

I ordered an iPhone X in mint condition on January 31st. It arrived on February 10th the date that it said it would arrive. It arrived without any scratches or dents and looks brand new. The battery condition was one of my main concerns. And I am happy to know that the battery's condition is at 100%. I have ordered two phones from this website and both came as advertised and couldn't be happier. 10/10 would recommend

Date of experience: February 17, 2021
South Carolina
1 review
0 helpful votes
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Perfect
February 18, 2021

My phone came fast and in great shape. It also was way cheaper than the original price and it looks and acts brand new.

Date of experience: February 17, 2021
North Carolina
1 review
0 helpful votes
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Happy
February 18, 2021

I love the phone we ordered another because I was so happy with it my second just came love love it I told others about the website

Date of experience: February 17, 2021
California
1 review
1 helpful vote
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Great Website for Refurbished Items!
February 18, 2021

I was like many others a bit skeptical of ordering a refurbished item online, but saw their 30 day guarantee and thought I would take a chance. I needed a laptop with more space than my 2017 Macbook Air but didn't want to spend so much on a new laptop so I decided to take the chance on BackMarket. I opted to order a 2015 13" MacBook Pro and I am super happy with it! The laptop came in super secure packaging and their standards must be really high because it honestly looked new to me. If it came in a Macbook box I wouldn't look twice because it is really great quality. I would recommend it to anyone who is trying to get a good deal on a MacBook or any product!

Date of experience: February 17, 2021
Michigan
2 reviews
0 helpful votes
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I had no problems
February 18, 2021

The phone came quickly, there was little to no visible damage on the screen or the back, and so far it's running flawlessly :)

Date of experience: February 17, 2021
Arkansas
1 review
1 helpful vote
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I Phone was delivered on time and as describe, in great shape. No issues so far at all. The price was totally reasonable.

Date of experience: February 15, 2021
Oklahoma
1 review
3 helpful votes
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I bought a LG G7 ThinQ 64MB and it looks brand new!
February 16, 2021

I bought a refirbished cell phone for the first time on Back Market and was so pleasantly surprised at the amazing condition of my new phone when it arrived, and even more suprised after my purchase because I saw the exact same refirbished cell phone on Amazon for much more, and at Walmart for almost four times as much. Back Market deserves five gold stars for their selection, quality, and price of each phone I compared ;) You wil be so happy if you shop here and receive a remarkable value ;)

Date of experience: February 15, 2021
New Jersey
1 review
0 helpful votes
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Love my MacBook Pro
February 16, 2021

Love my MacBook Pro (13 - inch, early 2015) it looks like new, works great. I'm happy with my purchase. Thank you!

Date of experience: February 14, 2021
Tennessee
1 review
0 helpful votes
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IPhone 6s
February 16, 2021

Came on time in great condition. Everything works perfectly you won't find a better price believe me. I know where to find my next phone!

Date of experience: February 14, 2021
Virginia
1 review
3 helpful votes
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I've purchased several items (2 cellphones & a JBL linkview + eco friendly case) from them and very pleased with everything I've bought. All of the items succeeded my expectations. And I have saved money buying from them as opposed to an open box from retail. And with their 12th month warranty and return policy it was more reassuring than Craigslist or Facebook marketplace.

Date of experience: February 13, 2021
California
1 review
1 helpful vote
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The iPhone 8 from Back Market arrived on the promised date in the condition I chose (mint). From the day I ordered the phone to the day it arrived, Back Market contacted me frequently by e-mail to inform me of the status of my order. The iPhone was accompanied by two glass screen protectors, which was a surprise as the protectors weren't mentioned in the ad. The phone works well. I am very satisfied with the phone and the performance of Back Market and will purchase from it again when the opportunity arises.

Date of experience: February 13, 2021
Kansas
1 review
0 helpful votes
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Love this site!
February 13, 2021

Great site if you're looking for used electronics in excellent condition! Shipping is fast and communication from the seller is great. Love using this site!

Date of experience: February 13, 2021
Colorado
1 review
1 helpful vote
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Wonderful Like New 2016 Macbook 12 Retina
February 13, 2021

Super pleased with everything! The Macbook 12 Retina will be the perfect second Mac and travel companion!

Date of experience: February 12, 2021
New York
1 review
0 helpful votes
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I bought a laptop from Back Market and it has been great so far. I am satisfied with them on this purchase.

Date of experience: February 11, 2021
North Carolina
1 review
0 helpful votes
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Great service
February 12, 2021

Product was delivered quickly & better than expected quality. MacBook was in great condition & functioned properly

Date of experience: February 11, 2021

From the business

Freeing the planet from electronic waste, leading the shift towards a circular economy, and building a global billion-dollar tech company are three solid reasons to wake up in the morning. Founded six years ago in Paris, Back Market is the world's first online marketplace dedicated to refurbished consumer electronics. Back Market connects the best sellers of refurbished consumer electronics with consumers looking for a more affordable, reliable, and environmentally-friendly alternative to buying new.


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