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Back Market

2.9

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Back Market Reviews Summary

Back Market has a rating of 2.9 stars from 1,553 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Back Market most frequently mention return label, credit card and third party. Back Market ranks 4th among Electronic Component sites.

service
1,048
value
1,081
shipping
1,077
returns
549
quality
1,052

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Florida
1 review
0 helpful votes
Follow Adrionna S.
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Best website to buy a phone from, I bought a iphone xr 64gb & it came in perfect condition, very fast shipping!

Date of experience: April 7, 2021
Georgia
1 review
1 helpful vote
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Refurb Magic
April 6, 2021

Could not have asked for a better experience buying a refurbished phone. I have had it a week and have found no shortcoming. I got an exact replacement for the phone I had, and its performance is excellent. No cosmetic flaws visible. All software was up to date. Holds a charge better than the one I had. Ordered one from Amazon the day before I ordered this one and got this one 2 days before the Amazon one, and this phone was $15 less. Too good to be true. Hope it continues to perform as well as it has the first week.

Date of experience: April 5, 2021
California
1 review
1 helpful vote
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Great purchase!
April 5, 2021

I love my iPhone XS. It has a few scratches but that's to be expected when buying a refurbished iPhone. Overall a good buy

Date of experience: April 4, 2021
Alabama
1 review
1 helpful vote
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I love this site honestly! Im happy with my phones I've bought an iPhone XR and a Samsung galaxy s20 fe 5g from this site no problems with any of the phones I was skeptical at the beginning of course but I bought the first phone (the iPhone) back in the summer of 2020 and no problems out of it since then I decided to buy the other phone (the Samsung) to use for work no problems looks new and is in perfect condition I highly recommend this site!

Date of experience: April 3, 2021
Georgia
1 review
1 helpful vote
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Great price and products
April 4, 2021

I was worried it wasn't legit but I definitely won on this buy! Great price and exactly what I was shopping for! 100 percent satisfied and will shop here again!

Date of experience: April 3, 2021
Kentucky
1 review
2 helpful votes
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Worth giving them a try!
April 4, 2021

I was referred to this site from a friend who said her AND her sister got MacBooks on here and had a great experience. I had been eyeing a MacBook Air for so long and just couldn't see myself dishing out the 1000+. Ordered the Early 2015 MacBook Air 13.3 from here, it came quick, customer service was responsive and it was in beautiful condition! Already searching the site for other tech items to order :)

Date of experience: April 2, 2021
Texas
1 review
1 helpful vote
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Great service
May 2, 2021

I bought 3 phones and they surprisingly where in great condition. They worked perfectly well worth y money. I was surprised as well on how fast they came. I will be using them for future purchases.

Back Market attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2021
California
1 review
1 helpful vote
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Awesome
April 1, 2021

Picked up an older iPhone model 8 plus refurbished, but very clean and in excellent condition. Shipping was quick, had a question with customer service which was answered timely and professionally. Overall the product and customer service was second to none.

Date of experience: March 31, 2021
New Jersey
1 review
0 helpful votes
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Phone and MB Pro
April 1, 2021

I made 2 separate purchases on Back Market an iPhone and a MBPro. Im very happy. Both times I opted for items in "very good: condition. The MBPro is a 2020. It was shipped quickly and the packaging was secure. I was amazed at the condition-- It was basically new. No blemishes/scratches and battery cycle count was 7. The iPhone, again was in very good condition- no noticeable scratches- It looked new. The phone came with an after market wire and no power block and no headphones. I wouldn't hesitate to buy from Back Market in the future.

Date of experience: March 31, 2021
Wisconsin
1 review
1 helpful vote
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Great value, good customer service
April 1, 2021

I purchased a good quality, refurbished iPhone 5s. I had some minor issues and customer service resolved them quickly. I'm happy with my product.

Date of experience: March 31, 2021
California
1 review
0 helpful votes
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Great deal
April 1, 2021

I phone 8 received in very good condition. Arrived early. Works well
i'll buy again from this seller battery is excellent

Date of experience: March 31, 2021
Virginia
1 review
2 helpful votes
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Great products
March 31, 2021

Got an MacBook Pro 2015 in a very good condition and I can lie it's look like it even better than that! The battery cycle on the MacBook was at 16 which is Amazon and meant I didn't need to pay more and replace it. The whole process was affordable and good and I'm glad I took the chance with these guy and I'm sure they won't dissatisfied you at all!

Date of experience: March 30, 2021
Ohio
1 review
4 helpful votes
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Great site
March 30, 2021

Very great place to buy refurbished phones. (Only things I've purchased from them) I've bought 3 so far and all the phones were in almost like new condition. Very very fast shipping. Got all the phones within not even a full 2 days. I really do recommend if you're looking for a deal on a phone. I definitely will be purchasing my phones from here from now on!

Date of experience: March 29, 2021
Minnesota
1 review
0 helpful votes
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I bought a google pixel 4 xl and absolutely love the phone and the price but I paid for 2-3 day shipping through fedex and my package wasn't shipped till 2 days later and then didn't receive the phone for 4 more days. So over all it's a good used phone outlet but beware of paying extra for fast shipping

Date of experience: March 29, 2021
Texas
1 review
1 helpful vote
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Legit
March 29, 2021

IPhones arrive faster than expected, devices came as described. I highly recommended my family to shop here if they want to save on refurbished devices.

Date of experience: March 28, 2021
Massachusetts
1 review
1 helpful vote
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I was skeptical at first but after 3 airpod pro orders I am a customer for life. I ordered the excellent condition for all three and they all were just that. The sound brand new and look brand new. My teenagers had no clue they were refurbished Delivery for all three were within 5 days and they were all ordered separately. They all came with a warranty that I did NOT have to write a review to get. I'm writing this review on my own accord cuz I know it helps others. So if ur on the fence just get it. U won't be disappointed.

Date of experience: March 28, 2021
Illinois
1 review
1 helpful vote
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Omg
March 28, 2021

I was Skeptical to buy at first. BEST DECISION I HAVE MADE! It works like it's brand new. One scratch on the back. That is now covered with a case. I highly Recommend! Now my business is complete.

Date of experience: March 27, 2021
North Carolina
1 review
1 helpful vote
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I needed a refurbished phone and I wanted the Galaxy Note 8. The cost of new phones is total out of my reach. I was very skeptical to order. Back Market is listed on Clark Howard website as a reputable dealer, so I took a chance. So far no complaints. I love my phone. I received it on time. It works well, no problems. I thank you Back Market, I would buy again. I would refer a friend.
THANK YOU!

Date of experience: March 27, 2021
California
1 review
0 helpful votes
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Was very satisfied with my first purchase experience through Black Market. The Black Market seller could not have been more easy to do business and I would highly recommend Black Market.

Date of experience: March 24, 2021
Florida
1 review
1 helpful vote
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G20 Note Ultra
March 25, 2021

Very pleased with my phone. Could NOT tell was a reburb. I am 80 years old needed a bigger phone because of my AMD to be able to see text. Could not afford the new price. This was my answer. Great phone and Fast Delivery. Very very happy...

Date of experience: March 24, 2021

From the business

Freeing the planet from electronic waste, leading the shift towards a circular economy, and building a global billion-dollar tech company are three solid reasons to wake up in the morning. Founded six years ago in Paris, Back Market is the world's first online marketplace dedicated to refurbished consumer electronics. Back Market connects the best sellers of refurbished consumer electronics with consumers looking for a more affordable, reliable, and environmentally-friendly alternative to buying new.


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