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Back Market

2.9

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Back Market Reviews Summary

Back Market has a rating of 2.9 stars from 1,553 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Back Market most frequently mention return label, credit card and third party. Back Market ranks 4th among Electronic Component sites.

service
1,048
value
1,081
shipping
1,077
returns
549
quality
1,052

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Georgia
1 review
0 helpful votes
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Trashh
April 18, 2022

They didnt even put the right address on the box straight garbage do not order from here itll take 3 weeks to get to you.

Date of experience: March 19, 2022
North Carolina
1 review
0 helpful votes
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Honestly speaking, I was skeptical when hearing about the BackMarket website. How could a refurbished product work just as good as a brand new item or better? I did some research before actually purchasing, and outweighed my pros and cons. Finally, I decided to order with full expectations of either returning the item or getting scammed. I was receiving daily email updates and accurately enough, my new MacBook came in 3 days! I was so excited to unbox and start testing out my new product. The MacBook did come as specified on the website and has been working perfectly fine. I am 2 weeks into my product use and am still surprised that it has been holding up and working great! Needless to say, I will be recommending this website to all my colleagues.

Date of experience: March 19, 2022
West Virginia
1 review
0 helpful votes
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Starting a new job
March 20, 2022

As I was leaving an old position and starting a new job, I had to turn in the iPad I was assigned. I wanted to have an iPad so that I could start my new job with a familiar device and transfer things from my old iPad before returning it to default status and turning it in.
A friend recommended Back Market. I am so pleased I have the exact model that I was used to, in mint condition, and it was delivered quickly enough that I could transfer my files, pictures and apps before I left my job. Thank you so much!

Date of experience: March 19, 2022
Florida
1 review
0 helpful votes
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Trustable perfect
March 20, 2022

Everything is real and my Apple Watch looks like a new one is absolutely perfect
I will always trust it

Date of experience: March 19, 2022
California
1 review
1 helpful vote
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My product came in excellent condition!
March 20, 2022

I bought some beats solo 3 headphones for my wife's birthday and she had no idea I didn't buy these from the store. I obviously told her where I got them from and she knows how good this site is that she was stoked I bought from them. Buying refurbished things can seem sketchy but the products description stated they were in excellent condition. Seriously I was very happy with my decision to buy it, and would buy from them again. Great products

Date of experience: March 18, 2022
Maryland
1 review
0 helpful votes
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Overall
March 20, 2022

The shipping was fast over the weekend and tracking updates were detailed and frequent straight into my email.

Date of experience: March 18, 2022
Connecticut
2 reviews
0 helpful votes
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These folks are well worth doing business with. After a phone toilet dunking, my 13 year old was in despair and I was hesitant to outfit him with another phone but Back Market's choices and guarantees were worth the gamble. A few days later the frown transformed into content... Thanks!

Date of experience: March 18, 2022
Michigan
1 review
0 helpful votes
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Back market is legit. I found Back market when I was looking to buy a used MacBook. It is the right place to buy used Apple products. I enjoyed my MacBook and Apple pen which I bought from Back market. The customer service is good and the shipping is fast.

Date of experience: March 18, 2022
Florida
1 review
1 helpful vote
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Referral credits were restored and I was able to use them. Just be aware that the credit code can only be used for one item and if it errors out, you have to wait a few days to try again. The referral credit does not cover tax and shipping.

Date of experience: March 18, 2022
Mississippi
1 review
0 helpful votes
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Worth it
March 18, 2022

I was skeptical at first because it seemed too good to be true. It arrived in a decent amount of time. Besides fedex delaying the delivery date twice. The MacBook look brand new despite only being "good" condition. Everything works great including the battery life. 10/10 would recommend.

Date of experience: March 17, 2022
Ohio
1 review
0 helpful votes
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BETTER THAN ANY NEW LAPTOP FOR UNDER $300
March 18, 2022

This laptop is the bee's knees and being a college student you couldn't get a higher preforming laptop new for $300 and this thing comes with a year warranty? It's super fast the conduction is immaculate and with the money I saved I can actually afford real food this semester! I'll be back for more don't you worry. 11/10 would buy again.

Date of experience: March 17, 2022
New York
1 review
0 helpful votes
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Great Service
April 17, 2022

Back Market is wonderful. They have reliable service, great customer service, fast reply times and fast delivery for their products. I ordered AirPod Pros and they were processed, shipped and delivered the next day. The website itself is very functional and it's overall quite trustworthy in my opinion.

Date of experience: March 17, 2022
Texas
1 review
0 helpful votes
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Definitely recommend!
March 18, 2022

My order arrived earlier than expected. The product is in good condition just how i wanted it. I am very pleased with my purchase. I definitely recommend Back Market!

Date of experience: March 17, 2022
Alabama
1 review
0 helpful votes
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Will recommend Back Market to everyone I know
March 17, 2022

The shipping was super fast. When the phone arrived it was in excellent shape and the phone has a great battery health. I got email updates from the minute I ordered to the time the phone arrived at my house. I highly recommend purchasing from Back Market and I will be purchasing from them in the future!

Date of experience: March 16, 2022
North Carolina
1 review
0 helpful votes
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Impressed!
March 17, 2022

Exceeded my expectations. 100% will recommend. When I first found this site I didn't like the idea of refurbished but the price and 30day money back guarantee sold me... I'm so glad it did. I ordered my MacBook pro under the heading good condition and in my opinion it was in excellent condition.

Date of experience: March 16, 2022
Illinois
1 review
0 helpful votes
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100% Satisfaction
March 17, 2022

I have bought 3 iphones so far in last 2 years. I am fully satisfied with those product. That's why I recommended to some of my friends as well and they are happy to buy from back market as well.

Date of experience: March 16, 2022
Illinois
1 review
0 helpful votes
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Beyond Satisfied
March 16, 2022

I bought a MacBook 13 inch in "good" condition and it exceeded my expectations. I just bought it for some light school work and now I use it for anything and everything.
Super happy with my purchase and would recommend to anyone skeptical about backmarket and needs to buy something at a cheaper price.

Date of experience: March 15, 2022
GB
1 review
2 helpful votes
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Faulty phone
April 14, 2022

Ordered my phone which arrived in 2 days. After getting a new SIM I found the part where it goes damaged and my SIM won't work.
Tried many times to email and keeps rejecting my password even after changing it aleast 5 times when asked. I'm worried I have been scammed and will be calling my bank tomorrow. Very upset as I do feel it is a good thing to buy something refurbished especially because I am not in a position to afford a new one

Date of experience: March 15, 2022
Pennsylvania
1 review
0 helpful votes
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I bought a note 10 from Backmarket thinking that I was not going to get my money's worth but they beat my expectations big time.

Thanks guys I'm definitely coming back for more

Date of experience: March 14, 2022
Vermont
1 review
0 helpful votes
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Excellent customer service
March 13, 2022

I had a technical problem with a product I received and Back Market got me in touch with the seller right away. They were really responsive. Offered me a fix or a complete refund.

Date of experience: March 13, 2022

From the business

Freeing the planet from electronic waste, leading the shift towards a circular economy, and building a global billion-dollar tech company are three solid reasons to wake up in the morning. Founded six years ago in Paris, Back Market is the world's first online marketplace dedicated to refurbished consumer electronics. Back Market connects the best sellers of refurbished consumer electronics with consumers looking for a more affordable, reliable, and environmentally-friendly alternative to buying new.


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