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Back Market

2.9

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Back Market Reviews Summary

Back Market has a rating of 2.9 stars from 1,553 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Back Market most frequently mention return label, credit card and third party. Back Market ranks 4th among Electronic Component sites.

service
1,048
value
1,081
shipping
1,077
returns
549
quality
1,052

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California
2 reviews
0 helpful votes
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I got an Ipod in Fair condition but it arrived in perfect condition. No scratches or dings Very happy with it,, It it totally functional and very beautiful

Date of experience: May 11, 2023
Nevada
1 review
0 helpful votes
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Phone was in like new condition. When I didn't buy the new condition offering I bought the lowest condition they offered the cheapest one, not gonna say this is gonna work this way for everyone, but might happen to be just like new condition. Everything checks out perfectly. I would highly recommend, and I will do business with them again in the future.

Date of experience: May 10, 2023
Florida
1 review
0 helpful votes
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I ordered a Samsung galaxy S21 5G in good condition and it arrived fast and on time. I was very impressed and it more than exceeded my expectations as it looked and worked like new. I highly recommend using this company and will be using them again myself. Could not be happier.

Date of experience: May 10, 2023
Virginia
1 review
0 helpful votes
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Purchase of Goods
May 10, 2023

I came to back market to initially buy a iPad air 5th generation. Got the iPad air and paid with PayPal, it all went smoothly. I got my iPad in the amount of time they said and the condition was exactly as they described. Had another opportunity to buy another device from them, an iPhone 13 pro max. Same condition, same time, same quality. Will recommend this place every time.

Date of experience: May 9, 2023
Canada
1 review
0 helpful votes
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Ordered a pair of refurbished airpods and the left one is louder than the right. Also the microphone on them does not work.

Date of experience: May 9, 2023
New York
1 review
0 helpful votes
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I was skeptical about making a purchase here however I did, and to date I'm still very impressed with the quality of service I've received.

Date of experience: May 9, 2023
Virginia
1 review
2 helpful votes
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I paid $25 for overnight shipping on Thursday and didn't get my item until Monday. Not only is that NOT "overnight", it's the same transit time as the free shipping option! So what the hell was that $25 for? When I contacted them they lied and said they did send it overnight. Well, the tracking info says otherwise and the tracking doesn't lie. They are DISHONEST and will scam you out of money on shipping.

Date of experience: May 8, 2023
Alabama
1 review
0 helpful votes
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IPad Air 5
May 9, 2023

I have purchased refurbed equipment from other places before and have been pleased. The same goes for Back Market. The purchase was great, and the item was as described. Everything is working great. I will use Back Market again.

Date of experience: May 8, 2023
Angola
1 review
0 helpful votes
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I've bought 5 smartphones this far, and I loved it all, thanks for your hardwork back market, i live in Angola and every product is just Amazing.

Date of experience: May 7, 2023
California
1 review
0 helpful votes
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Excellent
May 9, 2023

They were the least expensive option I could find and got me exactly what I wanted. They shipped faster than expected. My new phone works great!

Date of experience: May 7, 2023
Florida
1 review
0 helpful votes
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Awesome company
May 8, 2023

Very glad I don't have to pay full price for phones. BackMarket saves me lots of money when I buy the phone I want which has been refurbished. Reuse, Refurbish and reHappy

Date of experience: May 7, 2023
TT
1 review
0 helpful votes
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Bought A52 Samsung and MacBook Air in what was said to be "fair" quality and priced well.top quality closer to "excellent condition"
Phone was basically brand new
Fast delivery. Only reason why they can get a review lol

Date of experience: May 7, 2023
Minnesota
1 review
0 helpful votes
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Great business
May 8, 2023

Second time using and stellar once again. Only request I'd make is to add scannable shipping labels so no need to print.

Date of experience: May 7, 2023
Oklahoma
1 review
0 helpful votes
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Item came on time. Other than minor scratches to the case works perfect. Sound quality is great. Highly recommend

Date of experience: May 6, 2023
Florida
1 review
0 helpful votes
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Great phone
May 6, 2023

I bought a Galaxy phone from black market a couple of years ago. I am writing this review with the phone. I am so happy with Black Market that i just bought a refurbished Dell computer from them.

Date of experience: May 5, 2023
Massachusetts
1 review
0 helpful votes
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Very sad
June 3, 2023

My phone was stolen because I was in school can u please track it for me it cost a lot of money and idk if I could get another one please so can u please help me

Date of experience: May 3, 2023
Canada
1 review
0 helpful votes
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I just bought my second phone from Back Market. Upon recieving it one would think they are new, perfectly clean, reset to start like a new phone, ready to be configured to your taste, this one is a Pixel 6 in fair condition, well it works like a new one.
I highly reccomend this store for your purchase at great prices

Date of experience: May 3, 2023
Kenya
1 review
0 helpful votes
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Laptops are exactly as described on the website and service is reliable and professional. Delivery is timely and well and packaging superb

Date of experience: May 3, 2023
South Carolina
1 review
0 helpful votes
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Impressed
May 4, 2023

I purchased the galaxy s21and to say I was impressed would be an understatement. The quality rating was good. To me it was perfect. No scratches or dings no sign of prior use. I would like to also mention it came with a cord and block (new btw). It arrived on time another plus. I don't like buying off line I'm an older person that likes to get my product when I pay for it. So I hope that BACK MARKET doesn't spoil me with their quality product and service.

Date of experience: May 3, 2023
Oregon
1 review
0 helpful votes
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Twice burned
May 31, 2023

Bought a refurbished in good condition Galaxy 10+ and it didn't work. Returned and did get refund.Tried again, bought a refurbished in excellent condition and by now I needed a new phone desperately. Then I got an email saying the new phone was being refunded. I asked why they said a computer glitch. So now I am still without a phone and a lot of time wasted. This was unprofessional and unsatisfactory. I asked they just honor the purchase and ignore their computer glitch and they ignored the request. Let me ask you, would you try again after being burned twice?

Date of experience: May 1, 2023

From the business

Freeing the planet from electronic waste, leading the shift towards a circular economy, and building a global billion-dollar tech company are three solid reasons to wake up in the morning. Founded six years ago in Paris, Back Market is the world's first online marketplace dedicated to refurbished consumer electronics. Back Market connects the best sellers of refurbished consumer electronics with consumers looking for a more affordable, reliable, and environmentally-friendly alternative to buying new.


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