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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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I will not be ordering from you again. It is very confusing. No instructions if you have to return.
The capris I ordered do not fit me at all. The waistline is too smalll (more like for a child) and even though I am a size 2 … when I tried them on … I couldn't breathe! They were sooo tight! I would like to return them … how do I do this?
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
The fabric is very low quality and rubbery. Also the sizing was very off. I am trying to return my purchase and having a hard time with customer service.
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
It came on time, but the product is very poor quality. I would not buy it if I had known about the poor quality.
Arrived way late! Fabric was okay but bodice of dresses I ordered was very skimpy! Length was pretty good! I was very disappointed in the 3 dresses I ordered!
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
The experience was positive. The package was delivered in a timely manner and in perfect conditions. The quality of the item perfect!
Order took 8 days to ship and I received my package about a month after my order was placed. The two shirts I bought were pretty nice though.
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Was good
I accidentally ordered two of the same size- XXL
So I had to return them they were too small
So I ordered a third XXXL.
I still haven't gotten my refund for the two I returned
From the online pictures I really wanted the four outfits I bought. Upon arrival they looked nothing like what I wanted. After inspecting the fabrics I knew I was going to return them no matter how much I had to pay for the return shipping fee.
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Can't wait to see my new clothes! I like my new jump suit. Just too long. Must get hemmed. Looking for new style.
My experience with shopping and shipping was great but the items were not as pictured and were too big and the material was not as expected either.
Blouse came with creases from shipping. I e-mailed question as instructed over a week ago and still have not had an answer.
What is the fabric of this blouse and how do I launder it?
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
The quality of the material was awful and the top looked nothing like the picture. I took a chance for the second time with this company and have been disappointed both times. Never again!
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
The two tops I ordered appeared in the picture to be longer than they actually are. That was a little disappointing and why are all tops polyester?
I received my order in good time, quality is good for the price. But I need to return the dresses because they don't look good on me. I am still waiting for authorization to return for refund. Time is running out. If I cannot return, my review will be negative.
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
My only complaint is that one of my items was out of stock and I was not notified. I had to reach out to Azzlee to see why my order had not shipped after several days. They choose to hold my order until all items were ready.
The two tops I got were not true to size however the dress was perfect and I do like it.
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I was disappointed with the quality of the items I ordered, and am returning them.
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I made an inquiry about not receiving an order within the expected timeframe. I received an immediate response from customer service. I then received another immediate response to another question I asked. Asynchronous, responsive replies with follow-ups are not the norm in online retail. Azzlee was a pleasant and welcome exception.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!