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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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First time ordering and I would order from this company again.
Took forever to get order, then when it arrived nothing fit - everything runs small
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
There was an item out of stock, so instead of contacting me and letting me know, I had to contact them and ask where my order was. After finding out 1 item was out of stock they gave me an option of waiting for the item to come back in stock & then sending the whole order OR sending me my order and refunding me for the out of stock item. Naturally I wanted my order so I asked them to send right away! So all in all it took me a Month to get my order. Wasn't happy
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Everything was easy and looks good, I will give 5 stars if when my order gets here Everything fits and looks as described. Will repost more when it gets here, im excited 😊
It is extremely difficult to return an item and receive a full refund
Two identical sizes had completely different measurements
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Fabric is tacky. Hemming is horrible. Not the dress I ordered
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Dress was much to little and I ordered by your recommendation
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
The shopping was easy. Shipping time long. Tops were too small for the size I ordered. They were uneven and irregular. Not well made.
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Slow to ship. Low quality clothing. Deceptive photos
Discount instead of return
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Azzlee customer service was surprisingly exceptional. 2 out of 3 of my chosen articles were Out of stock but I received them in a very short time and azzlee made sure I was offered all options to make the experience positive. Love these cotton blouses. I'll be buy something again!
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing Azzlee – it's a pleasure to have you as our valued customer!
Easy to shop. Hope products are as good as they appear.
Poor quality, sizes inconsistent. Never again!
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I am enjoying the quality of my outfits. However, the tops run a bit small so I would suggest sizing up especially if you don't like a snug fit. The shipping took a lot longer than expected. Had hoped to wear a couple of outfits for activities the first part of May (initially expected shipping was supposed to get it to me in plenty of time) and my order took until the end of May to arrive.
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
My order arrived on time, in good condition, and as I liked it it has many choices
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing Azzlee – it's a pleasure to have you as our valued customer!
Placed an order one month age. Goods did not arrive. The tracking info sent was bogus. This company is a scam. If you ordered from this company, dispute the transaction with your bank immediately!
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I have no negative issues, although I do wish they carried blouse in larger sizes. Not all of us are teeny.
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing Azzlee – it's a pleasure to have you as our valued customer!
The design of the blouses is good but the material they're made from is horrible. I guess it's poyester and I should have checked before purchasing. I only wear cotton or linen and guess I made the error not checking what material each blouse was made from.
I will never buy anything from you again! The merchandise was not as pictured at all! Done with you!
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Love it but had to exchange for bigger size. Can't wait to get it
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing Azzlee – it's a pleasure to have you as our valued customer!
Things were okay. Look slightly different than website shows.
I was disappointed in all of the items I received. The styles and fabrics were not as pictured in the ads. I tried to return most of the items, but they offered only a percentage of the cost as a refund, ranging from 30% initially to a final 70%. I have yet to receive this refund after 12 days.
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing Azzlee – it's a pleasure to have you as our valued customer!