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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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The dress I ordered for a wedding had plenty of time to arrive but did not arrive until 2 weeks after the wedding
My order was meant as a surprise birthday gift for my wife. Although the items were fine quality and the right size, she was not enthused with my choice and I wanted to return the items for a refund. I emailed support staff at azzlee to obtain authorization and am still waiting for a response.
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Would like more detail of clothing items.
I loved the variety of dresses available and the detailed descriptions. My order arrived quickly, and the dress is of excellent quality. Will definitely shop here again.
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing Azzlee – it's a pleasure to have you as our valued customer!
The website's layout is clean and easy to use. The shirt I ordered is of excellent quality, with a perfect fit and beautiful design. Very happy with my purchase.
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing Azzlee – it's a pleasure to have you as our valued customer!
Love the fashions. HATED the quality. Cheap fabrics and the craftsmanship was poor. Then to top it off the return policy is CRAP!. I had to pay for the return shipping. Out of 8 items that should have fit I returned 6 of them. I will not purchase from AzzLee again unless I can get it on Amazon because I lost 40% of what I spent on the clothes.
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Ordered a dress that took nearly 1 month to be sent. When it arrived (which was too late for the intended occasion of the dress), the USPS gave me notice that it could not be delivered until $16 was paid for insufficient postage. At this time, I was out of town and when I returned the package had already been sent back to Azzlee. Azzlee would not accept that they were responsible for the insufficient postage and refused to refund my money until I paid $9.50 for their handling fees. All-in-all a bad experience. Buy clothing from reputable retailers only.
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I had bad experience with my product not looks as picture on advertise although Customer Service good
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
( So so)so so so so so so so sososososososososo so so so so so so so
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
The time in which I received my purchase was a least 3 weeks later.
I want to order more summer pants however I may received them by September. Your shipping policy needs to be changed. I emailed your company at least 5 times and I was surprised that I got an email back with a message.
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I wanted to return an item and could not find any information on where to do that.
There was no paper work in my order.
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I had to wait a long time to receive my clothes and now I'm trying to exchange them for larger sizes. I also ordered from another company and i have been able to return them for an exchange. I need help please help me.
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
The items arrived a month after ordering. Returns don't seem to be an option.
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I did not receive my order! Where is it? All i got was a EMail
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Weeks for delivery. Ordered dress. Poor quality, thin material, substandard workmanship, HUGELY overpriced. Return policy designed to avoid returns.
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
Wrong size was sent and they do not want to give my money back. Instead they offer a 30% refund and letting me keep the clothes that are too small...what?
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
It took over a month to receive my order. It wasn't until I contacted customer service that I learned of the problem, one of the items I ordered wasn't available. I canceled that item and my order was then shipped. It still took several more weeks to arrive.
The sizes were on the small side so go up in size when ordering.
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I appreciated the size guide and user reviews, which helped me choose the perfect fit. The checkout process was smooth, and my shirt arrived quickly and in perfect condition.
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing Azzlee – it's a pleasure to have you as our valued customer!
Despite the negative feedback, I decided to give it a shot, and I'm so glad I did. My order of breezy summer tops and trousers arrived in just seven days, and the quality is exceptional. It's a reminder not to judge a book by its cover— or in this case, not to judge a store by its reviews. My shopping experience was delightful, and I wouldn't hesitate to recommend it to others.
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing Azzlee – it's a pleasure to have you as our valued customer!
It took so long to receive my order, didn't know it was coming from China!
I like the style but it doesn't tell you the fabric used to make the garment. It iwas a trial order, I
Didn't like the fabric specially for the Blouse. One of the pants doesn't fit. It took a very long time for the order to arrive. I had to contact customer service many times. They held my order because one of the items I ordered was out of stock but I wound know if I didn't contact them. Now I have to deal with the return of the pants that didn't fit.
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!
I like the style but it doesn't tell you the fabric used to make the garment. It is a trial order, I hope I like it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lady,
We are sorry to hear that you are not happy with the shopping experience with us. If you have any question, you can contact our service email: [email protected]. We will solve your issues. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day!