AvasFlowers.netReviews 685

Neither pricing nor service is good here. Ordered on Saturday for same day delivery. It was assured on the phone by a staffer. "No problem, it will be there early afternoon." When I checked on the order on Sunday, I got a recording saying that it would be delivered on TUESDAY, or FOUR DAYS LATER! Screw that, I cancelled the order, and if my refund isn't timely, I will be visiting the BBB and dozens of other consumer advocates.
Do yourself a favor and visit any other florist besides this one.

They promised one thing delivered what they wanted no where close to same item. They were half dead and when i called they said we will give you $10.00 off future purchase they then said we will give you 50% of your money back. I asked for a supervisor the same fellow emanual got on trying to disguise his voice and hung up on me. Wish I could select zero stars that's what they deserve

I have never had such a negative experience as I did working with Avas flowers. They lied about being able to make an important flower delivery by a specific date. They double downed on it and confirmed that the flowers would be delivered on the correct date. After trying to block my phone calls, customer service eventually put me through to management who insultingly offered a 10% discount (after the customer service rep had offered 30%). They charge $10 delivery AND and an $18 service fee. The manager listened to the phone recordings and corroborated that his people were not honest with me, yet he still did not try to fix things.
If I could give them a negative rating I would. They really ruined a very special birthday.

Received a Christmas arrangement a couple of days before Christmas. Delivered to a corner on porch on a cold evening without notice--no knock, no doorbell, no phone call to let us know it was there. Found it when leaving home around 7:30 a.m. the next morning. There was no notice anywhere indicating the florist it came from. Son told me he ordered from Avas on line. Could not get through by phone and need to be the person ordering with all the order information to get through on line. Didn't want to seem ungrateful to sender so let it go. Arrangement didn't even last a week. Had to take it apart as it started to smell. Never seen arrangement put together just tied with a piece of floral tape and stuck in water. Expected that it would have been in floral foam. None of the leaves were picked from the steam so all was soaking and rotting in water. Don't know what florist it came from, but I've received many arrangements from my kids in the past but never put together like this and never with no identification of where it was coming from.

When I called the day before my Aunt's funeral they said they be able to deliver the next day so I placed the order. The day of the funeral they told me that they would need an alternate address if they couldn't make it to the church on time. An hour later they said that they wouldn't be able to deliver it until the next day! Really? The day AFTER the funeral. I would have gone with someone else if they hadn't been so sure they could deliver it the next day. I don't think a person in New Delhi probably understands what it's like to deliver flowers in rural Nebraska. Yeah, I'm ticked I went with them.

I ordered flowers via the company's toll-free number for a friend's birthday. I ordered them on a Monday, December 21 to be delivered the next day. While on the phone, the representative kept trying to upsell me, which was annoying. The flowers never arrived. I went to the company web site and inquired several times as to the whereabouts of my order. No one replied for a week. On Monday, December 28, I waited on hold for a total of 45 minutes to speak to a representative. I was told that because my order fell during their holiday period there was no delivery date guarantee, and that the information was indicated on the web site. I could not find anything on the web site. No one told me when I called that there could be a problem, nor to visit the web site for further information. The representative finally agreed to refund the price of the flowers but kept the 'service fee' of $17.00.

Placed a holiday order on Dec 23 for same day delivery. Was told it would be delivered on Dec 24, which was fine. Called recipient on Dec 26 to be sure flowers were received in good condition but they hadn't been delivered. Looked up my order and was told in would be delivered on Dec 29! I tried to cancel my order and they said I didn't order it more than 4 days prior to the holiday so they wouldn't cancel my order, which they had charged immediately to my credit card. They also add a $21 service fee for delivery that you don't easily see when placing your order. Lastly, when they sent the confirmation email, they DO NOT include a delivery date on the message. I should have researched this company before I placed my order as upon review, they have MANY complaints with the Better Business Bureau.

I wanted to purchase something special for my Godmother who is 98y/o. I wanted to make her smile and be happy since this may be the last Christmas she is here with family. I found a beautiful arrangement at AVAS Flowers that I knew she would love. So, I purchased the DELUXE arrangement. First, I was shocked seeing that there was an additional fee of $17.95 as a Service Fee, God only knew what that was for! Next, I received an email from AVAS requesting I call the Customer Service because there was an issue with the arrangement. They were out of berries so there would be a delay in Delivery [after Christmas]. Okay, things happen and at least I was happy to hear that "they cared" about what they provide to their customers. Well, my Godmother received the arrangement on the 26th and her daughter sent me a picture of what it looked like. OMG – I was so embarrassed! I didn't even look like a $15 arrangement you could get at a grocery store! Hardly any berries, huge bow to fill in the empty spaces. I will NEVER purchase from or recommend AVAS Flowers to ANYONE.

Purchased a sympathy arrangement, only to have it not delivered. Customer service emailed saying it wouldn't be delivered because they were out of the particular flowers and that I had to pick a new set. Fine. They called before I could and said they would send a substitution. They didn't - i got a follow up email saying i had to pick one out. Then they couldn't deliver because it was too late in the day and there was a holiday following - now they've charged extra for an additional service fee and still no flowers, and no expected delivery date. So much for sympathy - they won't even let me cancel the order.

They're are not a "local" florist. It's a scam. They make it appear as thought they are a local florist but they are not. Look at the URL - you can change it to any city and state and it appears as though it is local. My sister ordered an arrangement for delivery 2 days before Christmas and was told it would be delivered by 23rd or 24th. Never happened. When she called on Christmas to ask where are the flowers she was told it would be delivered on the 28th. They never contacted to tell her that. The 28th is too late and not what they promised. When she tried to cancel the order she was given a run-around. Finally, after an hour on the phone she got her money back.
Total scam - don't waste your money or time.

I called to see if they delivered same day the phone rep. Said they may have to deliver next day it was a funeral memorial I was very clear about I needed the flowers delivered same day if not then to not waist my time. TO MAKE A LONG STORY SHORT THE REP. WAS ONLY INTERESTED IN MAKING MONEY NOT IN MY INTEREST AT ALL THEY DID NOT HAVE THE COLOR FLOWERS I WANTED FINE, SHE CLEARLY SAID SHE WOULD MAKE SURE MY FLOWERS WOULD ARRIVE SAME DAY... THEY ARRIVED NEXT DAY AND IT WAS 149.00 THE FLOWERS WHERE BEAUTIFUL BUT THE SERVICE AND TIMING WAS AWFUL VERY UNPROFESSIONAL AND I WILL NEVER USE THEM EVER. All white flowers Delivered whenever they want. Ridiculous. I would add a picture but I did not receive one the family and I where grieving I didn't even get a delivery confirmation after I was very specific about that too. I DON'T APPRECIATE BEING LIED TO.

Warning Will Robinson! Warning! Do not order flowers online from Avas Flowers. I stupidly did not verify their legitimacy and got scammed big time. I thought it was a local company. These were $70 flowers and were two days late to boot. When we checked the shop out today they have no rating on the Better Business Bureau, they are not accredited and have many complaints. The 1st photo is what I ordered. The 2nd is what was received.

I am giving them a 1, because there is no "0". The $43.00 flowers I ordered actually cost me $81.00. They promised same day delivery, when they didn't show up, I called. They told me the flowers were delivered and refused to refund my money. They told me they would investigate and call back, 3 hours later I called them. They told me the flower shop was closed and would not have answers until Monday. The time line for all this was Thursday order with promise of delivery around 2PM same day, Called customer service Friday around 1PM, second call around 4PM. Deliver was made Friday around 2PM. I understand why 243 reviews average 1.1, now there are 244 negative reviews! BTY this is my first negative review ever. I found this is the same issue as many of the other reviews! NEVER AGAIN!

This place is a scam and a disaster! Claim to be a "family owned business" but when you call customer support you get a call center and their reps barely speak English and are not helpful at all! I place and order that was supposed to be delivered before 2:00, and at 6:00 I got a confirmation text and email that the flowers were delivered. Only problem was that the person never received them. I called customer service and after 15 minutes of them saying the flowers were delivered and me saying that the person did not receive them the rep said someone would call me back in a bit. 2 DAYS and 4 phone calls later to call centers who are no help at all, I am supposed to get a call from a supervisor. Some "family owned" business. This place a horrible scam. Shop local, and DO NOT GIVE THIS COMPANY YOUR BUSINESS!. Call a local company yourself rather than outsource to a third party and get stuck with call centers all over the globe if you have a problem.