Avas FlowersReviews 663

This is basically a call center. They job out the flows and delivery, often to local folks who can't fulfill the promises that were made to you (don't carry that product, can't do that floral design, etc.). I had to explain my order to five different people and it still was wrong and was late. No one would give me a refund, despite calling many times and spending a lot of time on the phone. No call backs, no information, no satisfaction. Terrible experience. DO NOT ORDER FROM AVAS!

I placed a note for a money tree from my mother's birthday they called me back a 1/2 an hour later after telling me they had it to tell me that they didn't have it and wanted to make suggestions for other things that I could send to my mom I feel like this was bad business I feel like it was done purposely done purposely knowing that they did not have what I what I wanted but thought that they could convince me We're bullying me warranty or intimidate me into buying something else I think it's bad business I think it's manipulative.

Ordered flowers for my DIL's birthday. She received them a day early and NOT what I ordered. Embarrassing doesn't even begin to describe what she received. This "arrangement" cost $75. Complete bait and switch.

I ordered flowers for my friend's birthday, half way across the country. The first problem was a $24 Service fee at checkout which increased the cost 62%! They did have a coupon for free delivery. I ordered on Friday for Monday delivery. I then received a message saying they were out of what I ordered and they gave me options to select from. I ordered new flowers which were delivered a day late. The good thing is that the flowers were fresh when delivered and my friend was pleased. My rating is generous!

I ordered an arrangement for a funeral and the arrangement that was delivered was no where near reflective of the arrangement. Customer service does not follow up with solving issues. I still don't have an answer or solution.

If i could give negative 5 stars, i would!
We ordered the "Luxury" Bouquet for a close friend who lost both of her parents in one day. We were out of town, so looked for a local florist close to her for delivery. Avas in Citrus Heights came up first, so we thought it was local. Not only was it not local to California as they are in Delaware, they upcharged us $29.00 afterwards as a service fee. Then the flowers came and were such a disappointment as there was NOTHING luxury about them, nor did they even resemble the photo. Beware as you've been warned! Wish I would have researched reviews as most give 1 star. Please note we paid $112.00 for these! Total Ripoff!

IN ALL FAIRNESS I NEED TO SAY AFTER I POSTED THIS REVIEW, I DID RECEIVE A FULL REFUND, WITH NO CANCELLATION FEE.
I ordered flowers for a memorial service that was to be held on a Saturday for a little four year old girl that had succumb to cancer, and I was assured on Friday when I placed the order, the plant would be delivered in time for the service.
However, the memorial service came and went with out my order being delivered.
I called and was assured they would still deliver it to the funeral home where the family would still get it. I followed up on Monday when the second promise of delivery was suppose to take place just to find out it still had not been delivered.
I was told they had other deliveries scheduled on Tuesday so they would deliver my order at that time.
I called on Tuesday at 2:00 in the afternoon to find out they still had not delivered.
At that time I cancelled the order.
They refunded the money but had the audacity to charge a cancellation fee.

I hope no one else has to experience this kind of service.
This was very incompetent and unacceptable.

I do not like to complain or leave negative feedback, I'm only leaving this review in hopes of saving someone else from being so disappointed.

Worst flower company - EVER. Literally made ordering flowers the biggest headache. I sent sympathy flowers to family - they came 5 days late. I ordered ALL WHITE sympathy flowers and they sent a rainbow of flowers. They also called the family member who was mourning over 5 times. Ridiculous. Save your time and money and do not use them.

I ordered some flowers to be delivered on the same day at 3pm for a funeral at a church. I asked the lady if they were based out of Bisbee, AZ she said yes! And they would deliver at 2pm. Never got there! So I call at 3pm and the tell me it was delivered at 3:30pm. How? If it was 3:00! So she says sorry and they will be redelivered the next day! How do You redeliver the next day to a funeral. It's to late. No manager to talk to! Nothing! I would give them a 0 if I could! They lie to get business. I suggest look for a good company that will guarantee there work. Worst experience ever! Now the funeral is over with and the family never received there flowers! And still won't refund instead they will deliver. And they had the wrong address! And still no sorry no nothing. Horrible service! Go else where! Please! Ava's flowers is the worst!

Placed the order at 9am for same day delivery. They contacted me - we can't do it today but can do it tomorrow. I said then cancel the order. They then said they would deliver the order today. 8pm - no order. All they had to do was be honest. My person is turning 93 and I really wanted the flowers there today on her birthday. Honesty in business is completely gone. I should have checked the ratings before ordering. My bad. Live and Learn. Don't believe when they say same day delivery.

This company masquerades as a local florist but is actually a national company. I did a google search for local florists to send a plant to a friend. They came up as local, but they absolutely are not. I ordered a $110 plant then the next day I got an email (on the delivery date) that the plant was not available. Instead they wanted to send a bunch of roses, which were not even remotely close to what I wanted to send nor was it close to matching the price. When I called, they wanted to send a calla lily in its place. Still no where near worth the $150 I had paid ($110 + $25 "service fee" + tax). They finally offered to send an orchid and gave a $60 discount after I requested to cancel. I could tell she definitely didn't want me to cancel even though I had asked for it. She kept coming back with deeper discounts. I finally agreed because I had other things to do and need the plant delivered. This company is dishonest and does not deserve your business. Make sure you are using a local florist and not this sham. I wish I had read these reviews beforehand.

I've read reviews on this flower shop and brushed it off since I spoke with customer service and they guaranteed service the same day. So I thought to give it a shoot. Unfortunately, that was a mistake. Plus they were very expensive for a bundle of flowers that died in less than 4 days. Very disappointed.

I paid a lot of money to have a bouquet of flowers sent to my clients for the purchase of a new home. I placed the order at 10am. The agent said it would be delivered in 4 hours. The home is 9.7 miles from the florist. It took them 9 hours to deliver them and the driver left them outside of the door in the heat! I was so upset with them because they ruined the only moment I had to add a Wow! Factor to the home purchase. Their way of rectifying the situation was to give a 10% discount, when I paid $125.

Use them only if you don't care how they treat you!

Good luck if you use these people. What a waste of time. Had to dispute and get refund. Never delivered. It was a sympathy gift. How horrible to find out the recipient never got it. They knew it was a sympathy gift because I had ordered a card with it. Horrible horrible people.

I live in Wilmington, NC and have a friend in Albuquerque, NM. Friend's dad, retired Master Sgt (AF) passe away and was interred in the National Cemetery in Santa Fe on July 28,2022. Ordered a flower stand/flowers 3-4 days prior, noting the flowers needed to be there by1:30pm-ish to be present for this decorated event. Yeah, you guessed it... they were delivered after the ceremony and after all family had left. The family never got to see the flowers. I sent an explicit email to the company. Hoping I would be refunded the 170+ dollars that was eventually racked up on a 60 bouquet. My friend was contacted by the cemetery who said they would ship the flowers to their home, which defeats the purpose of the flowers being there for the interment. As of this writing, 7/30/2022, no one other that AVAS flowers an the cemetery staff have seen the flowers. Buyer beware...

Everything about this experience was less than advertised - except the cost. A dish garden became a single far less expensive plant, there was an excessive "prep fee" or some such. The photo on the right is the "bait" what I saw on the website - on the left is the "switch", left randomly nowhere near my sister's office, for which I provided both an office and a cell number. By sheer Providence, a neighbor she knows casually came upon it and alerted her. Ava's apparently uses shrewd Search Engine Optimization (SEO) and its "A" name to give the impression it's local, in this case, to Cambridge, MA, when in fact it appears to be in NJ!

They claim number 1 florist in every town in ever state. They ARE NOT A FLORAL SHOP! They are foreign order gatherers that take 30% of your money BEFORE sending it to an actual floral shop. They then throw the local florists under the bus for sending an "undervalued" bouquet. They are LIARS AND CHEATS! Wake up people and look for a florist with an address, Google reviews and photos of their stores! Call a florist directly!