Avas FlowersReviews 663

I ordered flowers a teddy beat and balloons for my friend in the city hope cancer hospital. The flowers arrived not the bear or the balloons. I called the next day and day they couldnt get ahold of the local distb. They would have my items delivered that day. She never received them. I called again and the excuse was I dont know why. My friend passed away the next day. I wanted the bear for her to hold in her final days, Iam very angry and disgusted with there service. Iam a member of the Nurses association and I will tell them to spread the word not to use your company,

Horrible company with terrible customer service. I needed to send sympathy flowers to a dear friend at a rural address. None of the big name places could do so in a good timeframe, and I found Avas whose website said they could. At noon on the day they were to be delivered I received a text message to call them about an urgent issue with my order and check my email for details. Email literally had no details and also said call. Called and waited 4 min for an operator. Who needed my order number even though their automated system had already confirmed it. Then she said she had to put me on hold to check on my order. After 10 min on hold I was disconnected. Called back, got someone else. That person started with my order could not be delivered until next week. But maybe they had other options. Then she said something could be ordered tommorrow. Then it couldn't. Then she started trying to offer me "special offers" for something next week. I asked for my order to be cancelled since clearly these people don't know what they are talking about. This lead to "yes maam I hear you but I would like to offer you...". I cannot even tell you how many times I told her I did not want her offer I wanted to cancel. Each time "yes ma'am I hear you but would like to offer you..." I asked for a supervior. "yes maam but my supervisor will ask the same question I would like to resolve for you. I can offer you..." at one point the offer was an edible arrangement. Who sends a sympathy edible arrangement? Asked for supervisor again. Supervisor was in meeting. Asked to cancel for the 20th time. Another offer. Hung up to start charge back with credit card. She called me back "maam I believe we got disconnected". I said no I hung up becuase you refuse to cancel my order. "maam I did not refuse I would like to offer you..." I hung up again. Dispute filed with my credit card company. Received a text message 45 minutes later my order was refunded. Terrible service, terrible practice.

This Avas Flowers are a scam and complete rip off. I chose one of the pretty arrangements with alot of flowers perfectly arranged. It was 31.00. I was so humiliated when my sister who was in pain sent me a picture of what she got. It was tiny, ugly with only 4 imbalanced flowers the cheapest kind, 2 mums! The shocking part was they ended up charging me 83.00! The first one is the one i ordered the second one is what I got! Pitiful

WORST Customer Service of my life! After an hour and a half, 3 different calls, talking to 4 different people, they quoted me twice the price for a simple order. They told me they couldn't call me back if we got disconnected. Our phone calls kept getting dropped, so I had to keep repeating the same uncomplicated order each time. Then, when I told them I would think about the grossly over priced quote they gave me, they inferred that they couldn't save my notes and pressured me to place the order. When I hung up with them, THEY CALLED ME BACK. Yes, after telling me they couldn't. I felt extremely uncomfortable doing business with them. Do your homework. The writing is on the wall. I am positive I dogged a bullet by not doing business with them!

My husband ordered flowers on line from Ava's Flowers on 6-27-2024. They were finally delivered at 4:30, told him by 12;00. The picture of what was ordered the "Blooming Rose and Carnation Masterpiece " was beautiful of course. What we received was a joke. Mostly green leafy filler… the roses never opened and were dried up and brown within a couple of days. They barely had water in the vase and no flower food was given with the bouquet. After the complaint they refunded $35.00, the cost was $110.00. I tried to nurse them… did nothing. Beware this seems like a scam to me. The floral shop that delivered was a total different name… so disappointing to get ugly flowers. You should be sued for false advertising 😡 Rating is 0 from me.

I ordered 10 long stem beautiful sunflowers for my mom to be delivered by 2 p.m. on her birthday. She received them the following day. There were only 5 short little sunfowers. 4 of them were wilted and 1 was dead. I made a complaint and received text message to call a number to resolve. When I call the number it has a recording that says they are busy and can't take the call. I will probably have to make a dispute on my credit card.

The absolute worst of the worst. Scumbags, don't waste your time or money. Don't even think about receiving the product on a planned day or holiday, they get to you when they feel like it. I only left one star because you have to, they don't even deserve the one.

Worst ever. Place my order late April for mothers day. A ridiculous 70 bucks for a simple arrangement. Ser for delivery on Friday before mother's day. Mother never received them. Checked status of my order they said they were delivered. THEY WERE NOT. So I called customer service after 10 minutes on hold I got to person. They confirmed that the status was incorrect and they were not (no...really?) delivered that they would fix it and have them delivered in sat. So sat came no delivery.so my mother called and they admitted that they messed and on Monday. (Past mother's day. And she had to work for her flower?) Monday came and went. No. F'ing flowers. So now I am disputing this on Mt CC. My advice? NEVER USE THIS GARBAGE COMPANY. THEY COULDNT EVEN MANAGE A LICAL DELIVERY 0 stars I hope u go out of business

Terrible experience! Canceled my order AFTER the delivery date with ZERO notice, ruining the holiday! I placed the order weeks in advance. Now i can't get a hold of customer service to even get an explanation.

I paid $85 for a Birthday Arrangement. It had a total of 6 roses, 2 Lillie's, the rest was filler greens. No ribbon and looked nothing like the picture. They said they would redeliver new flowers and never did. They said they would refund half the flower price but did not. The Service fee and taxes were more than 50% of the price of the flowers. This is a Terrible company that subs out flower orders and take zero accountability for what you receive. NEVER USE AVA'S!
The picture on left is what was sent. The picture on right was what was ordered. There are barely any flowers in the arrangement that they delivered. It is now a week later and Im getting emails requesting my information. I have given it 10 times to customer service with multiple Ava's executive reps. AJ and Chris both promised me new flowers and they both lied to me. Unacceptable.

Avas flowers is a scam and doesn't deliver when they say they will deliver. The day of mothers day they announced the flowers would be delivered the week after mothers day. Kind of defeats the purpose of the flowers does it not? Thats after a 27$ 'service fee' scam scam scam.

Worst experience ever! My mother got wilted sunflowers when I ordered her a dozen pink roses in a vase! I paid a $87 for this and they said they could refund me $16! Worst money ever spent my mom hates sunflowers. I would have just had someone grab a bouquet from a grocery store for a lot less and deliver them if I knew this is what I was going to end up with. I'm so disappointed.

My dad passed away last week. His funeral was set up quickly and we needed flowers. Normally, we would research a bit, but time was of the essence, so after opening up to Ava's flowers, their prices seemed reasonable. I did not notice their 1 star rating! Unfortunately, I wish I had seen their reviews. I did not. I paid $10 extra for two banners that should have read "with all our love, the XXXX. Not only did they not include the banners that I paid for, but on top of what was supposed to be a ribbon on the flowers, they stuck the word "SYMPATHY" that looked like it was written by a 5 year old! We were mortified when we arrived and saw the spray standing next to my dad's casket. I immediately took off the childish sympathy banner. We do not get a redo in how we honor our dad during our last moments at his service. We paid almost $200 for this spray, which included a ridiculous $25. "Processing Fee." This morning I called to voice our disappointment with what had occurred, the person on the other line gave us the scripted "we're so sorry for this situation" blah…blah.blah. He offered to refund $10 for the banner we had paid for and did not receive. I was appalled that there was zero restitution for the embarrassing and poorly written word "sympathy" that had arrived at the the service. After much going back and forth, they decided they would be gracious, and refund an additional $10. The total was less than their processing fee!

All I can say is that this was a lesson learned. I can't even imagine what their deliveries are for people that don't see what they paid for. Never again, Ava's flowers! There's way too many florists to have to pay someone for what I find to be an
I attached a picture of what they showed on their website, and a picture of what we received.

We ordered a medium sized plant and floral arrangement for a in-laws funeral. Arrangement received was the small size and was absolutely terrible. Went through the website to express my concerns but did not get a response. From the pictures below- the arrangement delivered- for a $24.95 fee was poor quality and nothing like the picture. Embarrassing.

Ordered $159 spray to be delivered for a funeral. Was suppose to be delivered the day before the funeral, and never happened. When I finally got them on the phone, they apologized, said they were cancelling and refunding my order. Never received refund, and had to dispute the charge with my credit card company. Couldnt attend funeral, and wanted to give my condolences, but wasnt able to, because of poor service. Then went through a huge hassle of getting my money back. Never again!

To be honest I transposed the house numbers on the address when placing my order. I received an email stating that the order had been delivered. I then contacted the person I sent the order to and asked if the plant was pretty. They told me they did not receive the plant. I went on the AVAS website to see what the issue was and discovered the transposed house number. I called AVAS and was told the order had been delivered to the address I had shown. I asked the recipient of the plant to go to that address and inquire about delivery. Turns out that there is no such address on that street. So, I called AVAS again. Told them no such address, asked them where the plant had been delivered. I was initially told since the fault was with the address, that there was nothing to be done. The plant was delivered, and I had no recourse. I disputed this with my bank and the money was returned via this. Then about three weeks alter after MANY, MANY phone calls to AVAS I finally received a refund. Needless to say, I was not very happy that I was at fault for the transposed house address, but then was told it was delivered to an address that did not even exist, and only after taking the money back via my bank did, I get any kind of resolution. Still didn't get the plant, don't know where it actually went. If anywhere at all!

Paid 90$ for a 10$ bouquet. I know better than to order something before I read the reviews. Obviously they don't care. What I ordered what I got. Flowers were old and wilting. This place needs to be shut down.

I ordered flowers for my girlfriend 5 days before her birthday to be delivered ON HER BIRTHDAY. They didn't show up until the day AFTER her birthday. What a bummer. Do yourself a favor and find somewhere else to purchase your flowers. You will be disappointed with Avas Flowers.

I ordered flowers on Avas website to be delivered to my niece. One of Avas customer service representative called me to tell they didn't have the arrangement I requested to be delivered on the date I wanted. I told them to replace the arrangement with something comparable. The customer service representative told me she would replace with roses. I said fine, but had to be beautiful. What a disappointment, the roses had short ste't ums and looked horrible in the vase my niece used. The vase was for long stem roses. I paid $95 and it was not worth the money. I do not recommend Avas Flowers. Don't order from them, you will be very disappointed.

Ordered flowers for granddaughters birthday. Flowers delivered looked nothing like I ordered. Was not even delivered in a vase!